They're liars and snakes. I had a terrible experience recently with Volvo Metro West. When I bought my XC90 last year I was promised to be included in a Father's Day Promotion which featured 3yrs prepaid maintenance. It was a big factor in our decision to purchase the car. I recently went for my first service appointment at which time I learned that the promotion was not applied to my file. To rectify the situation I followed up to with my Sales Representative, Raymond Shim and the Sales Manager, Gary Sodoski who would not honour our original agreement. I could not be more disappointed with this recent experience. Their error and their comfort in going back on their word and screwing over their customers is going to cost me a lot of money. As a result I would happily recommend my XC90- we love it, but I would recommend that people go to another Volvo dealership to make their purchase. The management at Volvo Metro West will screw you over and won't think twice about it.