As a car purchaser, under the Volvo Certified car programme, we found issues with our car even when we went to pick it up, that the Sales Manager tried to bodge but eventually agreed to repair.
From then, we had lies and deceit and failed promises and were passed around from the Sales Manager to the Operations manager who all promised to rectify the problem, but all let us down.
We absolutely loved the car, and if they had fixed the problem as promised and up to the standard of a Volvo certified car, we would still own it. My last conversation was with the 'New' Sales manager who again promised to order the damaged Wheel, IF I retracted my threat of legal action, to which I agreed. He said he would contact me for fitment when it arrived. That was back in April, and it is now October.
We have been so unhappy with the service of Carling Volvo, in particular the lies and underhanded treatment from the Salesman, Bob Conner, that we have not enjoyed the ownership experience Volvo Ownership, despite spending $1300 on a performance upgrade whilst Carling Motors were promising to make the car right, and up to the standards of a Volvo Certified Car.
As a result, we have now got rid of the car in under a year, and lost around $10,000 in the process.
I would avoid Carling Motors at all costs, they are nothing but cheats and liars, and I have the email trail to prove it.