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Another great experience dealing with Capital Ford... - Gibby
Another great experience dealing with Capital Ford service department!
I dealt with Nicole Reimer in service. She had my truck in the next day, and fixed in time she promised. Nicole kept me informed thru the entire service job which was timing chain on my 3.5 eco boost F-150!
When i asked questions about the work if she didn’t know the answer she had the service tech answer my technical questions!
Large repair and expensive but Nicole made the entire experience , perfect!
I was even pleasantly surprised when i saw my bill.
Great job Nicole and the team at Capital Ford Lincoln Winnipeg!!!
Complete Satisfied Customer!!!
We bought our Edge from Birchwood and the service is... - Janice Cournoyer
We bought our Edge from Birchwood and the service is fantastic. took it in for repairs yesterday and everything done in one day. Thank you
Easy access. Great staff.excellent work. Would highly... - mulessa0
Easy access. Great staff.excellent work. Would highly recommend. Shuttle driver, Ron Chapen, is very friendly and accommodating. Easy to make appointments that are convenient.
Thank you so much for fixing the steering components on... - Domenicobuttari
Thank you so much for fixing the steering components on my 13 Mitsubishi Outlander you guys are lifesavers fast and friendly service will definitely come back for service or a new vehicle
They did a lube oil and filter change, along with two... - Lon
They did a lube oil and filter change, along with two other issues. Was pleased all was done satisfying us. They were professional in the jobs.
The quick lane is extremely unprofessional, the oil... - Mark teravin
The quick lane is extremely unprofessional, the oil change technicians like to play around and kick tires. The front desk clerk’s are absolutely entitled brats. I walked in with my Ford truck looking to get an oil change done and was told my truck would be in right away. 20 minutes go by and I try to ask the front desk clerk how much longer it would take. At this point it was clear he wasn’t in a good mood, as he said: “ I don’t care whether you bring your truck here or not, or any of your vehicles for all that matter. You can wait like everyone else”. I than take my keys and threaten to complain to the general manager. He says : “ go ahead and tell him I don’t care“.
Very professional and immature.
Took over two weeks to repair my vehicle. Should have... - LexusGirl
Took over two weeks to repair my vehicle. Should have been a four day job. Had to rent a car during this time. Called a couple of times to find out what was happening and no return call from them. Very poor service. Would not recommend them.
Awesome work that Forman Collision customer service was... - chrisgwjones
Awesome work that Forman Collision customer service was incredible I was booked in next Thursday but they were able to squeeze me in and was very polite to me and was informed well before it was ready for pickup and cleaned my car perfectly I recommend. This place when you have moi claim
Great Service!! - Jonny DeYoung
Great service! Always willing to discuss the problems I have with the car other than the scheduled maintenance content. Even though I bought my vehicle somewhere else and bring it here for service, they still provide very friendly service
Terrible service. Will never do business with them... - Areala
Terrible service. Will never do business with them again. I’ve always been a Ford fan, but the service and customer support is terrible. Disappointed
Awesome service - Army
Awesome service very kind all way keeps you updated tells a person what is to come in his way great great great place to go
We bought a used a vehicle that had a pre existing tuner... - JGWalker
We bought a used a vehicle that had a pre existing tuner that had been installed by Rhineland Ford. We had constant issues with "no-start" and this truck was a truck used for our business. Each time we would have to tow 1.5 hours to this dealership because the installation of this tuner voided the warranty that we had. No other Ford dealership would look at it. Every time we had an issue, they would act like we were such an inconvenience to THEM! So after the third or fourth time, Joe in service got very rude and said that for $200 he would remove the tuner and return it to stock. We brought it in, paid the cash, and left believing that it was completely removed. A couple weeks later we were having issues and took it to a closer service centre where they indicated that the tuner was still hooked up to the vehicle. We called Joe in service and he argued that is was out, then backpedaled when we told him we had it at another service centre and they were saying it wasn't. He then indicated that it was left in so we could monitor the gauges. He then told me to take it out myself and then hung up on me (not the first time). I then asked the current service person to talk to the owner regarding this issue. I called the owner, Mia, regarding her speaking to the current service person, and she told me it had been removed. I said it hadn't and that I have photos of it still hooked up. She asked me why 3 hours would be charged to me if they hadn't removed it? I said that's what I would like to know. She said she was "done with this" and then she hung up on me.
The current service guy was completely shocked at their workmanship and customer service behaviour. These tuners are not covered by Ford so why are they installing them? The worst service I have EVER experienced!
Don't know how they stay in business - Don Wither
May 2019 took my 2017 Edge in as the service engine light would not go off. First attempt lasted a day. Second attempt lasted a day, third attempt resulted in the tec. WORKING THE WHOLE DAY ON THE WRONG CAR. Forth attempt was successful. June I had Fairway Ford install a trailer hitch and wiring. Obviously they did not check to see if the trailer brake light switch worked as it did not. Waited 9 days for an appointment to have this looked at.. Second trip to this dealership, they admitted they installed the wrong part and it was fixed on the third trip to their shop. Lets see, seven trips to have two items fixed but it gets better. Sept. 30th I had the oil and filter changed and I specifically asked that the tires be rotated. I marked the right rear tire. When I picked up the vehicle I asked if the tires had been rotated and I was told that had been done.. Guess what? It had not been done. Presently 8 trips for three items. With kind of service, I don't know how they stay in business
Fast and efficient service - JMN
Airbag replacement recall on my Mustang. Made appointment and was done in less than an hour. Vickar dealership in Winnipeg said it would take up to 4 hours! If your time is valuable, bring your service needs to Steeltown.
Took 2 Days to put in a 15amp fuse on a auto start on a... - Ed
Took 2 Days to put in a 15amp fuse on a auto start on a Ford Escape that was improperly installed by their own dealership. And had the audacity to charge $100 for their mistake. Very poor customer service
extremely helpful and friendly - Shane
Had a major break down traveling through town. They were as accommodating and very helpful. I was able to get the parts needed and repaired enough to get back moving again.
Couldn't have broken down near a friendlier ford dealership.