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Personalized Service - L M F
Really appreciate Roxanne's product knowledge. Her assistance with technology, etc. made vehicle purchase a smooth transition.
Thanks to both: Roxanne and Rej .... their positive attitude & attention to detail are a great asset to Clients and 'Capital'.
Repair - niadoj
Customer service was excellent, the staff was friendly and the repairs was spot on using the latest technology in the industry. I was very pleased with the work they put in and going the extra mile to ensure that my needs were met as to what I expected for the repairs. Respect to Mark, Jessie and the team at Foreman Collision Center! Yah Mon!
Great Service!! - Jonny DeYoung
Great service! Always willing to discuss the problems I have with the car other than the scheduled maintenance content. Even though I bought my vehicle somewhere else and bring it here for service, they still provide very friendly service
Fast and efficient service - JMN
Airbag replacement recall on my Mustang. Made appointment and was done in less than an hour. Vickar dealership in Winnipeg said it would take up to 4 hours! If your time is valuable, bring your service needs to Steeltown.
Thank you for the prompt service and complimentary... - E
Thank you for the prompt service and complimentary coffee. I would suggest your 25 word minimum should be removed. I feel this is a real nuisance especially when giving an excellent rating. Your review response may even improve. 🙂
See Bryan for all your service needs. - Pizza Friday Guy
I have been dealing with Bryan for 20+ years. Excellent service on every visit. Shout out to the Parts
Department for always having the parts I need, in stock.
I was very disappointed in the service I received this... - Ph
I was very disappointed in the service I received this time. I found the person who I paid to be extremely smug. I was quoted a winter oil change special and charged more than the quote - only addition was 1 litre of oil (3.15). Quote was 69.99. Bill was 89.95. Suddenly my vehicle needs close to $2000.00 of work when nothing was required at the last oil change.
Time of vehicle pick up ready from service is never... - kj-sigma
Time of vehicle pick up ready from service is never accurate. Out by anywhere from 2-5 hours. Annoying when you make arrangements to pick up and get a ride.
Terrible , shame on the general manager for his unkind... - Harvey
Terrible , shame on the general manager for his unkind words, grow up buddy my spouse was sitting beside me! Idiots! I can not believe the way i felt before I left. You later send me an email Apologizing and acting like you weren’t involved in the conversation?
Your resolution to sell me used tires for 250$ off asking price. LOL you should put those on for free , you almost sold me a truck with 2/32nd tread on the tires and wanted to charge me for proper tires on a 40,000 second hand truck!
Untrustworthy, Ripp customer off - Pawandeep
1) Tyres were worn out by 15% ; looks like vehicle was driven before delivery
2) Multiple scratches on body
3) Promised free oil change , but refused as the time of servicing until escalated
Used basic oil instead of requested fully synthetic oil how ever bill was charged for fully synthetic oil , clearly cheating with customer
Issue with Android Auto and Apple CarPlay; I am using in vehicle for more then 1 year , is stopped suddenly , Technician told me I have to pay if I wana enable this feature; I showed then owner manual ; but they refused, I have took this issue to ford; waiting on there reply
Terrible centre. Left my car untouched for weeks,... - Chelle
Left my car untouched for weeks, claimed they'd ordered parts which they hadn't.
Found "new problems" at the same site of the damage it was taken in for BUT didn't include it in the quote for MPI (clearly didn't assess properly or forgot to include it) therefore expected me to payout of pocket for further repairs.
They have had my car for three months to replace a broken wing mirror damaged in a theft.
Unfortunately not the first or second time we've had trouble with Birchwood...should have known better than to use their collision center.
They will receive no more money or sales from any of our friends or family, even if it means we have to leave the province to purchase our next car.
Beware, cannot be trusted!!!
Don't know how they stay in business - Don Wither
May 2019 took my 2017 Edge in as the service engine light would not go off. First attempt lasted a day. Second attempt lasted a day, third attempt resulted in the tec. WORKING THE WHOLE DAY ON THE WRONG CAR. Forth attempt was successful. June I had Fairway Ford install a trailer hitch and wiring. Obviously they did not check to see if the trailer brake light switch worked as it did not. Waited 9 days for an appointment to have this looked at.. Second trip to this dealership, they admitted they installed the wrong part and it was fixed on the third trip to their shop. Lets see, seven trips to have two items fixed but it gets better. Sept. 30th I had the oil and filter changed and I specifically asked that the tires be rotated. I marked the right rear tire. When I picked up the vehicle I asked if the tires had been rotated and I was told that had been done.. Guess what? It had not been done. Presently 8 trips for three items. With kind of service, I don't know how they stay in business
Awesome service - Army
Awesome service very kind all way keeps you updated tells a person what is to come in his way great great great place to go
We bought a used a vehicle that had a pre existing tuner... - JGWalker
We bought a used a vehicle that had a pre existing tuner that had been installed by Rhineland Ford. We had constant issues with "no-start" and this truck was a truck used for our business. Each time we would have to tow 1.5 hours to this dealership because the installation of this tuner voided the warranty that we had. No other Ford dealership would look at it. Every time we had an issue, they would act like we were such an inconvenience to THEM! So after the third or fourth time, Joe in service got very rude and said that for $200 he would remove the tuner and return it to stock. We brought it in, paid the cash, and left believing that it was completely removed. A couple weeks later we were having issues and took it to a closer service centre where they indicated that the tuner was still hooked up to the vehicle. We called Joe in service and he argued that is was out, then backpedaled when we told him we had it at another service centre and they were saying it wasn't. He then indicated that it was left in so we could monitor the gauges. He then told me to take it out myself and then hung up on me (not the first time). I then asked the current service person to talk to the owner regarding this issue. I called the owner, Mia, regarding her speaking to the current service person, and she told me it had been removed. I said it hadn't and that I have photos of it still hooked up. She asked me why 3 hours would be charged to me if they hadn't removed it? I said that's what I would like to know. She said she was "done with this" and then she hung up on me.
The current service guy was completely shocked at their workmanship and customer service behaviour. These tuners are not covered by Ford so why are they installing them? The worst service I have EVER experienced!
extremely helpful and friendly - Shane
Had a major break down traveling through town. They were as accommodating and very helpful. I was able to get the parts needed and repaired enough to get back moving again.
Couldn't have broken down near a friendlier ford dealership.