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Southbank Dodge Chrysler LTD - Service Centre
Ottawa, ON
540 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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540 Reviews of Southbank Dodge Chrysler LTD - Service Centre
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Helpful January 13, 2022
I will never purchase another vehicle from Southbank Dodge the after sale service is terrible! Dodge the after sale service is terrible! More
by LG
Employees Worked With
January 07, 2022
I have been a loyal customer to this dealership where I bought my eco diesel ram 1500 7 years ago. just recently I scheduled an appointment to have my block heater cable replaced (second time this has happ bought my eco diesel ram 1500 7 years ago. just recently I scheduled an appointment to have my block heater cable replaced (second time this has happened), left my vehicle the night before. only to have a service representative call me to say they don't have the part, and can't get it for a month? during the winter my truck can freeze over if not heated on cold nights, they didn't offer any solution, loaner vehicle or conditioned storage while we wait. worst of all this is now the third time I make an appointment and they either didn't have the part confirmed for the work or they couldn't finalize the repair and didn't let me know. so when I arrive to pick up the vehicle its not ready, or I Brough it in for no repair, only to have to schedule for another day. what an inconvenience, as I use my truck for work, and I live an hour away, so each lost schedule represents at minimum 2 hours lost time for me. Needless to say I will not be going back to this dealership ever. More
by ecodiesel
Employees Worked With
Dean Martin
December 27, 2021
Great service as always. Got my winter tires installed and an alignment. All handled quickly and I was impressed with the COVID measures being taken in the service dept. and waiting area. and an alignment. All handled quickly and I was impressed with the COVID measures being taken in the service dept. and waiting area. More
by Trailhawky
Employees Worked With
December 15, 2021
Very dissatisfied with their service. I had a 07:30 AM appointment for service. Drove there on a cold winter day, they told me sorry the part is not in, sent me home with nothing. Then service manager c appointment for service. Drove there on a cold winter day, they told me sorry the part is not in, sent me home with nothing. Then service manager called me to say good news the part is in, so 4 days later I went back again 07:30 AM. They told me AGAIN the part is not in, I went home again with nothing. I am not going back there, I will find another dealer. I would not recommend Southbank Dodge. More
by rickcav8690
Employees Worked With
December 15, 2021
Dean Martin is the best, I showed up out of the blue hoping to get in for an oil change because the car told me it was time. He got me in and 20 minutes later I was on my way. Always great service wi hoping to get in for an oil change because the car told me it was time. He got me in and 20 minutes later I was on my way. Always great service with Dean. More
by jeffsworkshop
Employees Worked With
Dean Martin
December 11, 2021
RJ in service really helped us out, and he was very personable. The sales staff were helpful as well in helping us look for a new jeep on a budget. Thanks to all. personable. The sales staff were helpful as well in helping us look for a new jeep on a budget. Thanks to all. More
by Wayne
December 04, 2021
I appreciated the overall service; checking the battery, changing to winter tires, the oil change, and general consideration in a friendly manner. changing to winter tires, the oil change, and general consideration in a friendly manner. More
by Dina Fonda
Employees Worked With
December 04, 2021
They provide a quality services and great rates. I can always trust the work is done correctly and within a reasonable timeframe. always trust the work is done correctly and within a reasonable timeframe. More
by m_bernans
Employees Worked With
Other Employees :
Dean Martin
