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Southbank Dodge Chrysler LTD

Ottawa, ON

4.7
1,992 Reviews
Your #1 Dodge Chrysler Jeep dealer in the National Capital Region Southbank Dodge was founded in August 1974. Since then, our loyal customers have enabled us to expand our operation to become the largest volume Dodge Chrysler Jeep dealer in the Ottawa region. The pride held within myself and the entire Southbank staff is what has allowed us to succeed and continues to motivate us to exceed our customer’s expectations. I am proud to say that not only is Southbank Dodge the number one Chrysler Dodge Jeep dealership in Ottawa, but we are Five Star Certified by our customers. Customer satisfaction has always and continues to be our number one priority. I am proud to offer you not only an exceptional line up of vehicles to choose from, but an incomparable service and parts department that will ensure that your vehicle is impeccably maintained. On behalf of the entire Southbank staff, I would like to say thank you to our clients; whether you are a long-time customer, or new to the Southbank family, I promise that we will continually strive to earn your business.
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1255 Johnston Rd

Ottawa, ON

K1V 8Z1

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Showing 1,992 reviews

February 01, 2021

Intake process was quick , friendly and efficient. Then , I enjoyed a good free coffee in a well organized waiting room with a large screen TV . No crowding to respect the Covid problem with adequate washroo More

by Fedfdtg428
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel O'Neil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic's name ?
Feb 02, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you for your rating. we always try to strive for a 5-start rating, so if there was something we didn't do to earn a 5-start rating please feel free to reach out to me so we may improve 613-731-1970 ex2228 Thank you Rodrigo Brand Customer Relations Manager

January 22, 2021

I made a right design to go deal with greatest staff from the maneger yo the sales person definitely I will deal with them for the rest of my life it’s not a joke everyone how ever needs ram should go there More

by Sadek73chararaa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Lafrance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Charlebois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Zechel, Khalid Hanhan, Kathy Stack, Carl Patry, Mark Desjardins, Andre Bond
Jan 22, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you very much for such an outstanding review. We are so happy that we were able to fulfill all of our commitments We look forward to seeing you at your next service visit. Rodrigo Brand Customer Relations Manager

January 21, 2021

Like many people I like the process of buying a new car about a much as having a tooth pulled. That being said, the staff at Southbank Dodge made the process almost painless. From our first meeting with Jo More

by David
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ala Alqasem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod Brand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aladin
Jan 21, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you David for your review. Our staff always tries to go above and beyond to please our clients. We are glad that your concerns were looked after promptly. Look forward to seeing you at your first service appointment. Rodrigo Brand Customer Relations Manager

January 15, 2021

We received great and quick service buying our used Caravan. The staff was very helpful and friendly. We would definitely recommend based on our experience. More

by Gdtoll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tamer Al Laham, Rami Alzabri
Jan 19, 2021 -

Southbank Dodge Chrysler LTD responded

Good Morning Mr. Toll. We appreciate your 5-star review. Thank you for taking the time to write a review.

January 14, 2021

Gave me false information from the start. 5 and a half months to still not receive my vehicle which was promised to me in 1 month. Disappointing and should’ve never dealt with this dealership. More

by Zeiad M.
Recommend Dealer
No
Employees Worked With
Khalid Hanhan
Mar 01, 2021 -

Southbank Dodge Chrysler LTD responded

Good Morning zeiad i would like to hear from, you to see if we can find a solution. 613-731-1970 Ex 2228 Thank you Rodrigo Brand Customer Relations Manager

January 12, 2021

We have purchased two Grand Caravans from Southbank in the past two years. We have had excellent service from sales to financing to delivery. 100% recommended. More

by Stu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Brand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Zechel, Khalid Hanhan
Jan 13, 2021 -

Southbank Dodge Chrysler LTD responded

Good Morning Stu. Thank you for your review, we are happy that we were able to make your experience at Southbank Dodge a memorable one. We look forward to your next visit Rodrigo Brand Customer Relations Manager

January 06, 2021

Very pleased with the service and all the staff. Very nice and helpful service dept! Drop off an pick up went so smooth and efficient More

by Young
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Martin
Jan 06, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you, Mr. Young, for your positive review. Dean and Dan are an important part of our team. And we appreciated you recognizing their hard work to meet your needs. Happy new year We look forward to seeing you again in the future. Rodrigo Brand Customer Relations Manager

January 06, 2021

John, Rodrigo, and Rami all made it extremely easy to buy a new Jeep. Great communication throughout the sale, accommodating approach, and very quick service. More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Brand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rami Alzabri, John Aladin
Jan 06, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you Kevin for your ratings. We are very happy we were able to meet all your expectations. Thank you for your business and we look forward to seeing you on your first service appointment. Rodrigo Brand Customer Relations Manager

January 05, 2021

Mike was very knowledgeable and put us at ease from the start. His candor and friendly demeanor was greatly appreciated. I would highly recommend buying a vehicle from him. More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ala Alqasem
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you for taking the time to rate us. Mike is a big part of our team and I know how hard he works to meet expectations place upon him. We look forward to seeing you at your first service appointment. Rodrigo Brand Customer Relations Manager

December 27, 2020

Mike held true to his word, be careful 2 managers tried to pass one over me. Especially it was a safety issue. Be really careful More

by Claude Gariepy
Recommend Dealer
Yes
Employees Worked With
Troy Charlebois
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayton chenier 1 star..
Dec 27, 2020 -

Southbank Dodge Chrysler LTD responded

Good afternoon Mr Garvey. My name is Rodrigo Brand and I am the customer relations manager. Am sorry to hear That the delivery of your vehicle was not a complete positive one. I would be interested in hearing from you. I would like to find out what Transpired. Please feel free to reach out to me at 613-731-1970 ex 2228. I will be back in the office tomorrow at 6:30 am. I look forward to hearing from you and hopefully we can rectify this issues going forward. Rodrigo Brand Customer relations manager

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