Southbank Dodge Chrysler LTD

Quick clean and friendly. They answered all my questions and made me feel comfortable. Tyler Parker discovered a small issue, took pictures and sent it to Chrysler for authorization. and made me feel comfortable. Tyler Parker discovered a small issue, took pictures and sent it to Chrysler for authorization. More

Mid February I was contacted by South Bank. They told me about an additional $3,000 factory rebate, 0% interest and the high demand for used trucks from the USA. With this high demand, they are now able to about an additional $3,000 factory rebate, 0% interest and the high demand for used trucks from the USA. With this high demand, they are now able to pay much more on their trade-ins. Before visiting I told them that I’d want to replace my truck with a truck with exactly the same features as my current ones, with maybe a couple more small extras. Most important was the towing package since we haul horses. After making me test drive a truck well over my budget, they found a much better-suited demo (or so I thought) The only major problem I had with the truck at the time was a chip in the windshield. I was assured it wasn’t legal for them to sell a truck with a chipped windshield. A few days later I returned to sign the paperwork and pick up my new truck. Sadly, the work that was supposed to be done on the truck (tow hooks installed, windshield fixed) wasn’t done and I’d have to bring it back. When I got it home and gave it a good wash, I found multiple scratches all over the vehicle. Then when I looked more closely at the paperwork, I saw that I was paying 0.24% interest. NOT the 0.0% interest I was promised. So I had to return to the dealer FOR A FULL DAY, for them to fix everything. I met with the sales manager to express my disappointment in this wasted day and the additional money I was paying in interest. To partially compensate for these complaints, the sales manager was generous enough to upgrade the tires on the vehicle. When the truck was finally ready I learned they “couldn’t” fix the windshield, so I now have a brand new truck with a chip in the windshield, right in the sightline of the passenger. A week later, the finance manager emailed me to tell me that she “forgot” to share a waiver with me that needed my signature. Apparently the truck I purchased, the truck the dealer knew I needed to haul a horse trailer, only had a 7,000lb towing capacity. Because Ram knows they advertise a 12,750lb towing capacity, they need a waiver signed by those buying trucks capable of towing just over half of that. Clearly I wouldn’t have purchased the vehicle with this knowledge at the time of signing. Then on Monday this week the dealer contacted me to request I bring in my spare set of tires (not mentioned in the original deal) because they had a local buyer who wanted both sets. So, since my truck wasn’t sent to the USA, I’m fairly confident I didn’t get the higher trade-in return. By my count I was knowingly lied to 4x: 1) I was promised 0% interest, but am paying 0.24%, 2) I was told the windshield legally had to be fixed. It wasn’t. 3) I told the dealer I needed to haul horses. I believed I was purchasing a truck with full towing capacity. I was sold a truck with just over half the standard towing capacity. 4) I was told my truck was in demand in the US and I’d be given a higher trade in value (I really don’t think that happened, but I was never shown those numbers). The last complaint I have is that South Bank underpaid my 2018 loan payout by $400. Royal Bank Collections was calling me twice a day demanding their money. The customer relations and finance manager ignored my first 2 emails. It wasn’t until I emailed the Sales Manager that the Finance Manager responded and then it still took a week for her to take action and get the collectors off my heels. Obviously I want to give the sales department 1 out of 5 stars. But since I’ve had to have so much interaction with the service department already, I had to increase my overall score to 2 out of 5 because they’ve provided me with stellar service. The guy who runs the service department was awesome! And to be fair, the sales manager was also decent for upgrading my tires and getting the finance manager to do her job. I know I’ll have a “loyalty” program with South Bank for my next purchase, but it’ll be a cold day in xxxx before I buy from them again. More

I was kindly welcomed to the Southbank family by Simon who has a wealth of knowledge on the vehicles and services offered. He took the time to carefully listen to my needs as I was looking to upgrade my v who has a wealth of knowledge on the vehicles and services offered. He took the time to carefully listen to my needs as I was looking to upgrade my vehicle. During my test drive, the team worked concurrently on appraising my Jeep and cut down on wait time. Upon my return, I was very satisfied with the new vehicle and an agreement was made. Simon took the time to answer any and all questions without hesitation and had an air of confidence. This reflected to a seamless transition on delivery day. Simon's hard work and determination is a key asset to the Southbank team, and I hope others will be able to have a similar experience. More

We enjoyed dealing with Brandon on the purchase of our new 2021 Dodge Ram. No sales pushing, good sales service. We closed with Al from Finance and didn't feel pressured to take any additional warranties. new 2021 Dodge Ram. No sales pushing, good sales service. We closed with Al from Finance and didn't feel pressured to take any additional warranties. - Maya and Tom Ayotte More

I would love to thank everyone who was involved in my visit, they made me feel welcome and at home, was very professional and friendly. visit, they made me feel welcome and at home, was very professional and friendly. More

Mark made my experience of buying a new truck very pleasant. He found the Ram Warlock I was looking for with all the options and colour I wanted. Thanks again Mark! Steve Pappin pleasant. He found the Ram Warlock I was looking for with all the options and colour I wanted. Thanks again Mark! Steve Pappin More

I just purchased a 2018 Toyota Rav4 Hybrid and if you are looking for a professional and courtesy Sales Rep, I highly recommend Mark Desjardins. Mark took care of my needs. Some salesman’s may push you to ma looking for a professional and courtesy Sales Rep, I highly recommend Mark Desjardins. Mark took care of my needs. Some salesman’s may push you to make a decision. Mark took the time to review my needs, showed me different vehicles that I was interested even for used car!. Thank you Mark for the great experience. I will definitely come back to see you for my next car. From Martin & Anick More

Very helpful and friendly, great advices, try to accommodate our schedule, part of a great team at Southbank Dodge! I recommend this dealership without any hesitation! accommodate our schedule, part of a great team at Southbank Dodge! I recommend this dealership without any hesitation! More

Dean is awesome!Service in my Jeep was done perfect, Dean is awesome! Service in my Jeep was done perfect, dealing with Dean is always a pleasure. In general, all workers in that dealer are very suppo Dean is awesome! Service in my Jeep was done perfect, dealing with Dean is always a pleasure. In general, all workers in that dealer are very supportive and they make sure you get what you need! More

Chanel is a new sales person with the dealership and did a nice job selling us a used car. Thank you Chanel for a good experience! a nice job selling us a used car. Thank you Chanel for a good experience! More