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Southbank Dodge Chrysler LTD

Ottawa, ON

4.7
1,997 Reviews
Your #1 Dodge Chrysler Jeep dealer in the National Capital Region Southbank Dodge was founded in August 1974. Since then, our loyal customers have enabled us to expand our operation to become the largest volume Dodge Chrysler Jeep dealer in the Ottawa region. The pride held within myself and the entire Southbank staff is what has allowed us to succeed and continues to motivate us to exceed our customer’s expectations. I am proud to say that not only is Southbank Dodge the number one Chrysler Dodge Jeep dealership in Ottawa, but we are Five Star Certified by our customers. Customer satisfaction has always and continues to be our number one priority. I am proud to offer you not only an exceptional line up of vehicles to choose from, but an incomparable service and parts department that will ensure that your vehicle is impeccably maintained. On behalf of the entire Southbank staff, I would like to say thank you to our clients; whether you are a long-time customer, or new to the Southbank family, I promise that we will continually strive to earn your business.
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1255 Johnston Rd

Ottawa, ON

K1V 8Z1

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Showing 1,997 reviews

May 02, 2021

My Wife and I went to Southbank with the sole intention of simply seeing what was available on the lot. A Jeep Cherokee later, along with a good experience with Our Sales Person Simon, We were Very Happy t More

by Ron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Brand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Mertick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Zechel
May 03, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you, Ron, It was our pleasure. We are happy that your experience was a positive one. We look forward to your next visit. Rodrigo Brand Customer Relations Manager

May 01, 2021

Good service with knowledgeable sales team John was awesome. I Was able to get good value for my trade. Al in finance was a pleasure to deal with. More

by Habs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ala Alqasem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Martin, John Aladin
May 01, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you for your great review of our team. We are happy that we were able to meet all your needs. Rodrigo Brand Customer Relations Manager

May 01, 2021

Every time I’ve visited this dealership to service my car, Tyler has gone above and beyond to ensure that I was more than happy. The customer service has been impeccable, and as a woman this is the fir More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you for your great review. Out service, advisors go above and beyond to make every client feel like part of our team. And Tyler surely does that. Rodrigo Brand Customer Relations Manager

April 28, 2021

We were looking for a used SUV. The salesman we dealt with (Kahleel Sharpe) was excellent and friendly. It's his manager (never got his name and it's not on the paperwork they gave us) that we had probl More

by Nimachris
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kahleel Sharp
Apr 29, 2021 -

Southbank Dodge Chrysler LTD responded

Good morning Chris. Sorry to hear that you were not happy with your purchase but I can assure you that there was no intention to mislead you or anyone else. Sometimes misunderstanding occurs, which I think could have been the case here. But if you would like to discuss this further please feel free to contact me directly at 613-731-1970 Ex 2228 and I would more than happy to help you out. Once again I apologize for any misunderstanding. Rodrigo Brand Customer Relations Manager

April 28, 2021

I just picked up my third Jeep from Southbank Dodge! Brandan Dallaire has sold all them to me and taken care of my entire family that are committed to this brand! As a family we have purchased over 10 v More

by Kent_wilsonwendy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Dallaire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Dallaire, Rami Alzabri
Apr 28, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you, Mrs, Wilson. It was our pleasure to have served you. And we hope to see you again when your next purchase comes up. Enjoy your new Jeep Grand Cherokee. Rodrigo Brand Customer Relations Manager

April 27, 2021

Excellent service courtoisie absolue et explications des travaux faits sur le véhicules. Ils ont même offert le service UBER aux frais du garage. Rien à dire mais plutôt à recommander aux propriétaires J More

by Marc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Martin
Apr 27, 2021 -

Southbank Dodge Chrysler LTD responded

Merci Monsieur Marc, pour votre excellent critique. Nous avons vraiment apprecie votre temps. Nous attendons avec impatience votre prochaine visite Rodrigo Brand Customer Relations Manager

April 27, 2021

As a returning customer, I can definitely say the staff are very pleasant and helpful. I have purchased 3 vehicles from Southbank. I feel I was given a fair price on my trade in , but there wasn’t as mu More

by Jamie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ala Alqasem
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rod Brand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bader Sandouka
Apr 27, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you Jamie for your review. We will certainly try to do better next time. Rodrigo Brand Customer Relations Manager

April 22, 2021

I've been dealing with Southbank for many years, purchasing vans. But now have purchased a 2021 Jeep Cherokee. Through the years, I have found the dealership to be very friendly and inviting. During More

by Peter C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod Brand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Lee 5 Stars, Dean Martin
Apr 22, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you, Peter. It was our pleasure to have dealt with you. We look forward to your next visit Rodrigo Brand Customer Relations Manager

April 21, 2021

Excellent! Mike (Thomas), Dean and always go to great lengths to deliver great service, make sure that all my questions are answered and make sure that I am out in a timely manner. A special kudos to Mad More

by KC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Madeleine O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Martin
Apr 22, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you, KC for your awesome review. It's always nice to hear comments like yours. Rodrigo Brand Customer Relations Manager

April 21, 2021

Recently had my 2019 Ram in for service. Brent Rodger was beyond helpful. Professional and courteous. Would highly recommend for any service needs and Curtis Thomson for all your parts needs. More

by Jim Warner.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENT RODGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CURTIS THOMSON
Apr 21, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you, Mr. Warner. aia will pass this on to Brent and Curtis. They are true professionals at their job. We are happy that we were able to look after all your vehicle needs. Thank you for your business. Rodrigo Brand Customer Relations Manager

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