Paul Sadlon Motors

Terrible dealership ! Do not deal with it! After they got your money they momentarily forget about you. Never pick up the phone, never answer by email etc. I've bought th ! Do not deal with it! After they got your money they momentarily forget about you. Never pick up the phone, never answer by email etc. I've bought the 5 year old pre-owned car there, payed more than 20000. They said they'll fix one paint issue, they did not. In one month car started falling apart. They said they did safety test, but obviously they did not. Shocks, seals never were replaced since the car was produced, same as tires and all suspension, transmission oil etc. Especially i admire this fraud company IA SAL which extended warranty they so persuasively sell. Your powertrain will be fully covered they said. First claim - refused to replace parts which were under this warranty. Second claim(another under warranty case) - refused. Dealing with Paul Sadlon was the worst experience in Canada i've ever had... Save your time, money and brain cells, never deal with them. More

Service is top notch and sales representatives are very help The service department is always helpful and ready when you arrive.I have dealt with Gary Lyte over the years and he is the reason I return to Paul Sa The service department is always helpful and ready when you arrive.I have dealt with Gary Lyte over the years and he is the reason I return to Paul Sadlons for any service or future purchases. More

It was wonderful I had an appointment for 9:00 to have an onstar upgrade. When I booked they told me it was going to be an hour so I was happy with that because I wa I had an appointment for 9:00 to have an onstar upgrade. When I booked they told me it was going to be an hour so I was happy with that because I was going to sit and relax in the massage chair. When I got there and Shannon told me it was going to be 2-3 hours I was surprised....only because it was not what I had expected. I stayed in the chair for a couple hours.....heaven....but just shortly after 11:00 I decided I needed to go home to get some work done.....I only love a block from the dealership but it was a rainy day and they insisted on driving me which was very very kind. At 1:00 they called me to,say it was finished and they sent over someone to pick me up. All staff extremely friendly. I rant and rave about your dealership ALL the time to all my friends. I enjoyed the chair sooo much and my aches and pains are gone. Only thing is that had I planned anything that day, thinking the task would have been done in an hour, then I would have been messed up for sure BUT I wasn't. Just would have liked to have been informed up front that it was going to be 4 hrs but overall...tremendous experience More

Great experience, great dealership, very welcoming Steve was friendly and experienced. Would definitely recommend dealership. Finance department (Angie) was very patient and personable. Felt like par Steve was friendly and experienced. Would definitely recommend dealership. Finance department (Angie) was very patient and personable. Felt like part of the Paul Sadlon family. More

dont fall into the salesman trap Last year i bought a truck..0% financing..sounds great right..no interest.."theyre giving you free money" xxxxxxxx they are youre still taking a 40,00 Last year i bought a truck..0% financing..sounds great right..no interest.."theyre giving you free money" xxxxxxxx they are youre still taking a 40,000 $ loan which will impact if you can ever qualify for a house. After brainwashing me into believing this wont affect my purchasing of houses in the future..i bought the xxxx thing. Now i cant qualify for anything..thanks Alan. Real pal. nothing like living out of your car. More

SUPERB SALESMAN We have been dealing at Paul Salon Motors for many years and have had Gary as our sales and leasing representative. Gary is truly at the top of the fi We have been dealing at Paul Salon Motors for many years and have had Gary as our sales and leasing representative. Gary is truly at the top of the field having excellent communication and interpersonal skills. He goes beyond what is expected to ensure you have a superb buying experience. He is trustworthy and takes the time to ensure you are well versed with all details of your purchase. He ensures you are familiar with the operation and many functions of your new vehicle. He set up the radio and contacted Onstar on our behalf to make certain we had a smooth transition from our old vehicle to the new one. Always a pleasure dealing with this dealership. More

great dealership Heather is a great lady to work with!!!...very honest and experienced!.....we look forward to buying our next vehicle w/paul sadlon's in the very near Heather is a great lady to work with!!!...very honest and experienced!.....we look forward to buying our next vehicle w/paul sadlon's in the very near future More

Service Experience: Mike Boulding I would like to comment on the service I have recieved at Paul Sadlon Motors. As a new customer in March, it had taken about 2 weeks to have my appoi I would like to comment on the service I have recieved at Paul Sadlon Motors. As a new customer in March, it had taken about 2 weeks to have my appointment scheduled, as I required a courtesy vehicle. In terms of the Service desk staff, I not only found a lack of organization when arriving to square up my invoice but the biggest issue was and continues to be the phone system. When calling the Service Department, I am often put on hold and after a combination of waiting music and ringing, put on hold again and again. Although this dealership has a reputation of "not going anywhere", I beleive that the methods of communication and operation that Paul Sadlon is contunuing to use are becoming obsolete and frankly a bit dated for today's age of technology. Considering the advanced technology put into these vehicles, I would expect the same growth within the Service Department. I have an utmost appreciation for Mike Boulding, who had taken the time over and above his title to ensure my experience was nothing less than perfect. Because of my concern with communication, he made efforts to call me directly and fully explain each detail of the work completed to my Cadillac SRX, and CTS. I sincerely believe that building a relationship with your customers is essential in this industry, and it was clear that he conveys this honest integrity. Through many visit's now to Paul Sadlon's, I have seen Mike do many things that are above and beyond his Mechanic title in order to keep the Service area running efficiently. Mike Boulding is the true represtentation of what it means to be a leader and director, and this is why I will continue to bring all of my GM vehicles to him. More