We had done our research prior to going to dealership so we knew what we wanted. None the less, there is anxiety with such a large purchase.
Immediately upon entering the Lexus dealership (first time there), we felt comfortable due to the atmosphere and greeting received. We sat with Sue Vincent from Sales and were further put at ease by her pleasant manner and straight forward and clear communication on the vehicle itself, warranty, and answers to the many questions any purchaser has.
Test drive, a few follow up questions, a bit of think and compare time and we bought that day to take advantage of winter tire promotion while still in effect.
Two weeks post sale there was an issue with one of the existing tires on the vehicle to which Lexus addressed the issue - over the phone and within minutes - to our complete satisfaction.
Best vehicle purchase experience ever and we would definitely go to Lexus of London again - not to mention the vehicle is wonderful.