Lexus of London

Excellent service as always!! I'm always greeted by friendly and helpful staff. No work is done without consultation and the work is done very professionally. I always get my car I'm always greeted by friendly and helpful staff. No work is done without consultation and the work is done very professionally. I always get my car back cleaner than what I brought it in as well. I would strongly recommend Lexus of London to anyone (and I do!). More

Welcoming and honest! I was at Lexus London and I met Rick Watson last week, it is because of him and my experience I had with Rick that I will be purchasing my next vehicl I was at Lexus London and I met Rick Watson last week, it is because of him and my experience I had with Rick that I will be purchasing my next vehicle here. After he made me his number one focus, he introduced me to his fellow staff and we began by discussing my current car and lifestyle. Rick listened and remembered almost everything I told him about my needs and wants. Its one thing to be knowledgeable about the product (which he sure was) but its another thing entirely to be knowledgeable about the person and the people behind the product. Cheers Lexus London, I will be in soon More

Fast and Friendly service Romeo Nissan was able to safety my new purchase quickly. All staff members treated me like family. would definitely go back to this dealership in th Romeo Nissan was able to safety my new purchase quickly. All staff members treated me like family. would definitely go back to this dealership in the future! More

Outstanding customer service As per usual. Outstanding customer service and professionalism from Romeo Nissan looking after my car quickly and efficiently today, as well as the re As per usual. Outstanding customer service and professionalism from Romeo Nissan looking after my car quickly and efficiently today, as well as the rest of the team there that have been providing me top notch service for the last 7 years More

An excellent dealership in all departments I was looking for a Lexus CT200h and went on a vehicle hunting marathon, going as far to London, ON dealerships in order to find the perfect match of I was looking for a Lexus CT200h and went on a vehicle hunting marathon, going as far to London, ON dealerships in order to find the perfect match of service, price, and vehicle. Lexus of London had a great 2012 Lexus CT200h in Ultrasonic Mica Blue with only 37,*** km in stock. I inquired about the vehicle and was promptly replied to by Stephanie Shearsby, even though it was a holiday. She gave me all the information I asked for and was extremely accommodating. I traveled from Toronto to London to see the vehicle and it was in mint condition. I had a concern with the hybrid system in the car and asked if somebody could verify that it had no issues. Stephanie test drove it the next day and sent photos confirming it. That's great service. The only reason I didn't purchase from this location was because I found a better suited vehicle. Out of at least 7 dealerships I visited, this one makes you feel most comfortable. Highly recommended dealership and yes, it is worth the drive. More

Outstanding Service I experienced a vibration in steering on my GX right before going on a long road trip for the holidays. Romeo was very thorough in explaining problem I experienced a vibration in steering on my GX right before going on a long road trip for the holidays. Romeo was very thorough in explaining problem and had resolved in a timely manner. The best part was that it was Christmas Eve and I was back on the road. I would not even consider buying or servicing a vehicle anywhere else. JR Happy Owner GX & GS More

Great Service Department I have been dealing with the service department at Lexus of London for many years. Karen Campbell has always been extremely helpful and friendly. She I have been dealing with the service department at Lexus of London for many years. Karen Campbell has always been extremely helpful and friendly. She takes the time to listen to my issues and goes out of her way to make sure they are resolved. Thank you Karen and Lexus of London for making me feel special and valued. More

Great customer service From the time we bought our Lexus ES 350 and all service calls that have since followed our experience has been top notch. Our service representative From the time we bought our Lexus ES 350 and all service calls that have since followed our experience has been top notch. Our service representative Romeo Nissan has been exceptional, his attention to detail and making sure our experience is nothing short of complete satisfaction is truly why I would buy another Lexus. Service is key and he's got it down to a fine art. I love dealing with him and know that my needs will be met. More

Awesome in every department Since buying our first Lexus at Lexus of London we have experienced what it is truly like to become part of the Lexus family. We especially have been Since buying our first Lexus at Lexus of London we have experienced what it is truly like to become part of the Lexus family. We especially have been impressed with the after sales service. Romeo Nissan shows exceptional care. We are made to feel welcome even if our concerns may seem minor to others Romeo shows understanding and takes care of all of our needs. Nothing is too much trouble for him and he goes above and beyond to make us happy. Because of him we would have no hesitation in buying another Lexus and recommending Lexus to friends and family. He is a real asset to the service department. More

Best buying experience + industry leading customer service! After purchasing my Lexus NX at Don Valley North, I never thought I would buy another Lexus as I had the worst buying and multiple bad servicing exper After purchasing my Lexus NX at Don Valley North, I never thought I would buy another Lexus as I had the worst buying and multiple bad servicing experiences. But when the 2016 Lexus RX I decided to give Lexus of London a try and it was the best decision I could have ever made. Both Sue and Allan were very friendly and treated me with the utmost respect and they even offered to take a fifth look at the issues I was having with my NX that Don Valley North could not fix after multiple visits. They made me feel extremely comfortable and made my buying experience exciting and easy! I would definitely recommend Lexus of London to anyone looking for a Lexus, they even offered to deliver my new RX to Toronto free of charge. When I was introduced to Romeo he could not believe I was having issues with my new NX and that Don Valley North Lexus was not taking the time to properly fix the problem even though I brought in my NX multiple times. He was extremely friendly and was determined to make sure that the issue was resolved. Instead of looking at ways that I could be "causing the problem" or just saying its "normal" he just wanted to find a way to fix it. The quality of customer service between the two dealerships was night and day. I will never service any of my Lexus' at any other dealership again. Romeo offered me a free loaner vehicle so that my day would not be ruined where at Don Valley North they make you wait hours at the dealership without even telling you when your car is even ready. After 3 hours my car was ready and the issue was finally resolved. Even when I was looking for winter tires for my Lexus RX, I decided to call Romeo for advice and he took the time to tell me which tires would be the best for my car and what the differences between them. It is always easy and hassle free dealing with Romeo for any question or concerns I may. More