Lexus of London

Caring service From the time I drove the car into the service area until pickup the service was outstanding. I went in for recall service. Karen Campbell processed t From the time I drove the car into the service area until pickup the service was outstanding. I went in for recall service. Karen Campbell processed the service order quickly, mentioned that my vehicle was also due for an oil change, then offered me a loaner car, which was totally unexpected. When I returned to the dealership my vehicle was not quite ready to go, Karen took my parcels and placed them in my car. I left the dealership with a great feeling. More

First service experience with and it was outstanding. We purchased our first Lexus in 2015 and thanks to Stephanie the experience was very positive. My husband took our SUV in today for its first oil cha We purchased our first Lexus in 2015 and thanks to Stephanie the experience was very positive. My husband took our SUV in today for its first oil change and again the service provided by Romeo was superb. We also had some questions which were answered with a supportive and very professional attitude. Congratulations folks you know how to provide great customer service! More

Guests: their only priority! An impromptu visit that resulted in an amazing buying experience! From the time we entered the showroom to the time we received the keys, Rick and Ky An impromptu visit that resulted in an amazing buying experience! From the time we entered the showroom to the time we received the keys, Rick and Kylie were stellar in their professionalism and courtesy. Our experience was entertaining, (to say the least...), helpful, and informative. There was no undue pressure and our every need was met. Both Kylie and Rick worked efficiently and before we knew it, we were on our way. Thank you again for make this a wonderful purchasing experience! Bernard and Wilma More

Phenomenal Service...and great atmosphere! A spur of the moment visit turned into the best sales experience ever. Came to take a look at a CT200h late on a Saturday afternoon, and the service I A spur of the moment visit turned into the best sales experience ever. Came to take a look at a CT200h late on a Saturday afternoon, and the service I received, despite showing up close to closing time, was phenomenal. Rick is one of the best sales people I have ever met. There was no pressure placed on me to make a purchase, he was very professional and courteous, and has a great sense of humour. From initial contact and arranging the test drive, to handing me the keys and walking me through the initial car set up, Rick did an amazing job. Kyle and Rick both worked hard to ensure that the service I received was top notch, and it showed. My experience with both Kyle and Rick was helpful and informative, as well as entertaining. Thank you to both of you for getting me into the CT200h! I am thrilled with the car, and had the best car purchasing experience ever! Brandon More

Service appt Great customer service. Prompt assistance on arrival and thorough review of the work going to be done on my car. Thank you for the assistance. Great customer service. Prompt assistance on arrival and thorough review of the work going to be done on my car. Thank you for the assistance. More

Wonderful experience! Professional and warm-hearted! Went to Lexus London for a NX model. Jack gave me really professional and detailed help and not in a pushing way at all. You can actually feel that he Went to Lexus London for a NX model. Jack gave me really professional and detailed help and not in a pushing way at all. You can actually feel that he wants you to help you learn what you're interested in instead of what he wants you to know. The whole dealership gives you a sense of reliability, just like the brand. Strongly recommend this dealership and Jack. Even without a intent to purchase a Lexus, you will discover some good stuff here. More

Gold Standard Yesterdays visit was a last minute decision, . Karen was able to get the vehicle in , had the service needed and no questions or hic-ups. I like t Yesterdays visit was a last minute decision, . Karen was able to get the vehicle in , had the service needed and no questions or hic-ups. I like that , it's been that way for over 10 yrs . Great team work there. More

Welcomed into the Lexus Family My wife and I bought our new 2010 Lexus RX 350 for our 20th anniversary and must say that from the time of purchase to now, our experience has been a My wife and I bought our new 2010 Lexus RX 350 for our 20th anniversary and must say that from the time of purchase to now, our experience has been a pleasure and very rewarding. From management to sales to service we have been treated with kindness, respect and loyalty. I actually look forward to bringing in our Lexus for service. The service department is amazing and provides excellent advise. They care that our vehicle is safe and in top notch condition. To this end we bring in our Ford F-150 King Range for tires and brakes. Lexus of London is that good!! I would definitely recommend Lexus of London if you are looking for an new or used Lexus. They value your patronage and you will feel like part of their amazing family. More

Good service Just purchase my second car, I choose Lexus. When I meet jack, he give me good advice, and he is professional and knowledgeable. Thank for Jack! Just purchase my second car, I choose Lexus. When I meet jack, he give me good advice, and he is professional and knowledgeable. Thank for Jack! More

A Great Buying Experience Sue Vincent was great to deal with. She took the time to answer all of our questions and worked with other departments at the dealership to help us g Sue Vincent was great to deal with. She took the time to answer all of our questions and worked with other departments at the dealership to help us get additional car features added. She was very flexible in her meeting times and was quick to return phone calls and find out the answers to questions using very convenient methods of communication (ie. email and text). I would be very happy to work with Sue again in the future as she seemed to be very trustworthy and genuinely interested in helping us. Thanks Sue! More