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Lexus of London
London, ON
3,595 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,595 reviews
Helpful August 31, 2023
Very pleased with the service and the staff at the London Lexus Store they care about the customer and they go out of there way to make sure your satisfied. Lexus Store they care about the customer and they go out of there way to make sure your satisfied. More
by Dbradshaw
August 28, 2023
We had a most pleasant experience at Lexus Of London though we tried to shop new car at BMW ,Audi and Mercedes . Jillian made a difference with her exceptional friendy customer relations expertise ,bei though we tried to shop new car at BMW ,Audi and Mercedes . Jillian made a difference with her exceptional friendy customer relations expertise ,being organized ,updated knowledge about the latest sophisticated technology and conveying to us in a most simple and convincing way. We are very happy with our new 2024 Lexus RX 350 NX. We might get a second Lexus next year !! We are impressed with her most friendly and organized way of working at Lexus Of London. I can see she has a potential to grow higher in the management to contribute more to excel Lexus of London . More
by dr.parhar
August 28, 2023
Jillian was organized and prepared for our meetings, clear and articulate, knowledgeable about the Lexus clear and articulate, knowledgeable about the Lexus More
by Dee
August 26, 2023
The entire staff we encountered were patient and completely invested in helping us to better understand the right car to meet our needs. They took the time to answer all of our questions and helped completely invested in helping us to better understand the right car to meet our needs. They took the time to answer all of our questions and helped provide logistic solutions. More
by Nancy K
August 26, 2023
My wife Jo-Ann and I have made our second Lexus purchase from Lexus of London. We work specifically with Rick Watson. Rick always takes good care of us. Rick is thorough and exhibits a high level of profess from Lexus of London. We work specifically with Rick Watson. Rick always takes good care of us. Rick is thorough and exhibits a high level of professionalism. I highly recommend Rick Watson and Lexus of London. Lexus of London is a top notch Dealership with a great staff. More
by stephanie123
Employees Worked With
Other Employees :
John during delivery
August 25, 2023
excellent attitude and survice, If you want to buy a car, it is a good place to choose. it is a good place to choose. More
by Ujimatsuchiya
Employees Worked With
August 24, 2023
From the moment I walked in the door I was treated with kindness and respect. I had a very positive experience from beginning to end. Sue and Lauren were fantastic. John was also very thorough showing me m kindness and respect. I had a very positive experience from beginning to end. Sue and Lauren were fantastic. John was also very thorough showing me my used car purchase. More
by Lesliehowie
August 23, 2023
My husband and I had a great experience working with Lisa Ali, she was kind, communicated well, answered any questions we had and was very easy to work with. Ali, she was kind, communicated well, answered any questions we had and was very easy to work with. More
by A DeVries
Employees Worked With
August 23, 2023
The appointment that was booked over the phone went very smoothly. In person was just as good. Shanna was very helpful and courteous both on the phone and in person. Addressed everything and overall a ve smoothly. In person was just as good. Shanna was very helpful and courteous both on the phone and in person. Addressed everything and overall a very pleasant experience! More
by Wendy R.
Employees Worked With
