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Lexus of London
London, ON
4,314 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,314 reviews
May 03, 2025
Larry help me alot, he is very knowledgeable, i feel so Happy to have first Lexus in my life. Strongly recommend Larry!! Happy to have first Lexus in my life. Strongly recommend Larry!! More
by chaiyuan1110
Employees Worked With
May 03, 2025
In the process of leasing new Lexus vehicle; Lisa provided detailed information of different models. She is very professional and takes her time in understanding customer needs followed by detailed l provided detailed information of different models. She is very professional and takes her time in understanding customer needs followed by detailed leasing/ financing options. We are very thankful for her support. More
by IR
May 01, 2025
Never pushy, very accommodating, pleasure to deal with. Steve worked us in with an already busy afternoon but we never felt that we were not important. Steve worked us in with an already busy afternoon but we never felt that we were not important. More
by duncanmackinlay3
May 01, 2025
Steve at Lexus was outstanding. This wasn’t just a car purchase—it was a personal and emotional decision, and he guided me through it with patience, empathy, and professionalism. I This wasn’t just a car purchase—it was a personal and emotional decision, and he guided me through it with patience, empathy, and professionalism. I truly don’t think I would have moved forward if it hadn’t been with him. This is my fourth Lexus, and I couldn’t be happier with my new NX350. Stanley and I are looking forward to exploring new local gems this summer. More
by Mena
May 01, 2025
My wife and I were in the market for a new vehicle and compared a number of makes and models, however Lexus stood out as the top pick for us. In addition to the overall vehicle quality, the experience of compared a number of makes and models, however Lexus stood out as the top pick for us. In addition to the overall vehicle quality, the experience of buying a vehicle is just as important. I spoke with Steve MacIsaac who is an excellent salesperson , and human being, who was able to assist us with picking the right vehicle for my wife and my daughter. The level of professionalism and attention we received was a first class experience. Highly recommended More
by Moe75omar
Employees Worked With
May 01, 2025
Looking at the new Lexus 350. I Was met by Steve MacIsaac who showed me around the dealership and led me to the SUV I was looking for. Great guy highly recommend, no pressure tacti I Was met by Steve MacIsaac who showed me around the dealership and led me to the SUV I was looking for. Great guy highly recommend, no pressure tactics Iam going back this week to pull the trigger More
by Inurkitchen
Employees Worked With
April 30, 2025
Lexus of London offers exceptional service. Steve was my sales rep for my current purchase and was professional, warm, and a great listener as we worked to determine the best model for my curr Steve was my sales rep for my current purchase and was professional, warm, and a great listener as we worked to determine the best model for my current needs. He provided timely information, answered questions quickly, provided a mini lesson of the updated technology during test drives, etc. He made the entire sales process seamless. When I stepped into my new vehicle I felt right at home. More
by Cheryl
Employees Worked With
April 30, 2025
When my mother purchased her first Lexus, Steve at Lexus of London made the entire experience absolutely unforgettable. From the moment we walked into the dealership, his warmth, professionalism, and genuin of London made the entire experience absolutely unforgettable. From the moment we walked into the dealership, his warmth, professionalism, and genuine care were immediately apparent. He took the time to understand exactly what my mother was looking for, never once making her feel pressured or overwhelmed. Steve was incredibly knowledgeable about every model and feature, patiently answering every question and offering thoughtful recommendations. He treated my mother with the utmost respect, making her feel confident and excited about her decision. His attention to detail and willingness to go the extra mile — even down to ensuring she was comfortable with all the tech features before driving off — made all the difference. This was more than just a car purchase; it was a milestone moment for my mom, and Steve made it feel truly special. We couldn’t have asked for a better experience. If you're thinking of buying a Lexus, do yourself a favor and ask for Steve — he’s the best in the business! More
by Tony Kali
Employees Worked With
April 30, 2025
Steve was the best salesperson we have dealt with. Very down to earth, no pressure, listened to our needs, got the exact model we wanted. I would highly recommend him for your next vehicle purchase, Very down to earth, no pressure, listened to our needs, got the exact model we wanted. I would highly recommend him for your next vehicle purchase, you won't be disappointed. More
by Stephanie
April 30, 2025
I enjoyed and appreciated working with Rick on my purchase. He was quick to get back to me with information I was looking for and thorough. It was a very quick and easy transaction which is what I wa purchase. He was quick to get back to me with information I was looking for and thorough. It was a very quick and easy transaction which is what I was looking for. More
by clhurtubise@hotmail.com
