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Lexus of London
London, ON
4,004 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,004 reviews
April 26, 2025
Larry was attentive, knowledgeable, and guided me through every step of purchasing my RAV4 with professionalism and care. The staff were friendly and transparent about pricing, making the entire process smoo every step of purchasing my RAV4 with professionalism and care. The staff were friendly and transparent about pricing, making the entire process smooth. More
by li liu
Employees Worked With
April 25, 2025
Just got my new car and I’m absolutely loving it! The drive is super smooth, the interior feels premium, and the tech features make everything so convenient. It’s everything I was hoping for and more The drive is super smooth, the interior feels premium, and the tech features make everything so convenient. It’s everything I was hoping for and more. Couldn’t be happier with my purchase! More
by Al
Employees Worked With
April 25, 2025
I can feel that the service is very attentive and meticulous, it is very professional for me. meticulous, it is very professional for me. More
by Rennie
Employees Worked With
April 25, 2025
I purchased a new Lexus RX 350, and I couldn’t be happier with my decision. From the moment I sat behind the wheel, I was impressed by the vehicle’s luxurious interior, smooth ride, and advanced tech happier with my decision. From the moment I sat behind the wheel, I was impressed by the vehicle’s luxurious interior, smooth ride, and advanced technology features . Thank you so much ! More
by nana
Employees Worked With
April 25, 2025
Larry help me lot and bought cars from him. I highly recommend him to my friends. I highly recommend him to my friends. More
by frank
Employees Worked With
April 23, 2025
We can’t say enough about the people at Lexus of London. Jillian Cook in Sales was so easy to deal with. She earned our trust through honest, down to earth discussion, that made us feel very comfortable. Jillian Cook in Sales was so easy to deal with. She earned our trust through honest, down to earth discussion, that made us feel very comfortable. Although we had entertained other vehicle brands, we were drawn to Lexus because of her approach. Dealing with Chris Ouellette was also easy. He reviewed the different purchase options with us. He was personable and we felt confident throughout the transaction. Brenden Gillespie provided a full introduction and review of the technology in the NX350h on 2 occasions. He was patient and welcomed all questions. More
by Susan G
April 20, 2025
I was very satisfied with all the people that I came into contact with when we bought our new Lexus. This is our second Lexus we have bought. Lexus dealerships are a cut above other dealerhips that I have be contact with when we bought our new Lexus. This is our second Lexus we have bought. Lexus dealerships are a cut above other dealerhips that I have been involved with. Our salesperson Lisa was a pleasure to,deal with. More
by paulgraf601
April 18, 2025
Excellent staff ,service and a great place to buy new or used certified Lexus from Lexus of London . The buying process is very smooth and easy, no pressure tactics to buy any additional services. used certified Lexus from Lexus of London . The buying process is very smooth and easy, no pressure tactics to buy any additional services. More
by rohitbi68
Employees Worked With
April 17, 2025
Larry is very professional and very informative. He provided me a lot of information on how to select a car that fit my needs. Easy to communicate. He provided me a lot of information on how to select a car that fit my needs. Easy to communicate. More
by yilinglindaw
Employees Worked With
April 16, 2025
Steve MacIsaac in sales was very knowledgeable, attentive and personable - he made it a very enjoyable sales experience. Jasmine in Financial Services was very organized and thorough and Jaclyn in Service wa and personable - he made it a very enjoyable sales experience. Jasmine in Financial Services was very organized and thorough and Jaclyn in Service was very thorough and patient in explaining and setting up the vehicle's electronics. More
by browngr
Employees Worked With
