Lexus of London

Always has been 5 star service! Although their customers number in the hundreds, Karen makes you feel like you are their only client. I always go back because this is the way it's b Although their customers number in the hundreds, Karen makes you feel like you are their only client. I always go back because this is the way it's been since day one several years ago. More

Friendly, efficient and well explained When I arrived Karen greeted me by name. I felt she knew my vehicle and very quickly completed the paper work and explained the service needed. The ca When I arrived Karen greeted me by name. I felt she knew my vehicle and very quickly completed the paper work and explained the service needed. The car was finished before the estimated time and I was on my way. More

Great service! I just recently brought my vehicle into Lexus of London to have the brakes replaced and and also purchased a set of new tires. As always, the servic I just recently brought my vehicle into Lexus of London to have the brakes replaced and and also purchased a set of new tires. As always, the service was excellent! Thank you to Karen Campbell for her time and effort in making this experience efficient and professional. Andrea B. More

Great customer dervice from Romeo Nissan I brought in my lexus RX350 in on November 23 for a oil change and had all 4 of my tires changed. Romeo was the service rep. He always shows great pro I brought in my lexus RX350 in on November 23 for a oil change and had all 4 of my tires changed. Romeo was the service rep. He always shows great professionalism in his job and is very knowledgeable. He makes you feel at ease. The job was completed efficiently and in good time.. Thanks again Romeo More

Courteous, & Welcoming. I came in just to take a quick look at a vehicle and wound up meeting with Rick, who was absolutely awesome right off the bat. Treated me with respect I came in just to take a quick look at a vehicle and wound up meeting with Rick, who was absolutely awesome right off the bat. Treated me with respect and couldn't of been more helpful. All around awesome team. More

This dealership is outstanding. In all the years we have dealt with car dealerships, we have never met such a nice group,or had such a wonderful experience as we have encountered in In all the years we have dealt with car dealerships, we have never met such a nice group,or had such a wonderful experience as we have encountered in Lexus of London. The service is excellent,the people lovely, the dealership space comfortable and visually pleasing. It is actually a pleasure bringing the car for service! Thank you,Christiane McAlister More

Oustanding Sevice Always a great experience at this dealership. Problem was well explained and repairs were done in a timely manner.Looking forward to my next visit. Always a great experience at this dealership. Problem was well explained and repairs were done in a timely manner.Looking forward to my next visit. JR More

first service on new vehicle I find the service to be prompt and professional. The friendly and knowledgeable staff are efficient and pleasant. The waiting time for a routine serv I find the service to be prompt and professional. The friendly and knowledgeable staff are efficient and pleasant. The waiting time for a routine service seems to go by quickly which is appreciated More

Attention to detail From the minute I walked in the door and was greeted by the sales manager Al who came out of his office to make sure I was being serviced as the deale From the minute I walked in the door and was greeted by the sales manager Al who came out of his office to make sure I was being serviced as the dealership was very busy. He listened to what I wanted and immediately introduced me to Rick Watson. Rick was prompt, had the cars ready for me to test drive as I came back in with one the other was ready to go. He listened to my needs (ie, family, dog, work) made excellent recommendations. Rick was personable, flexible and thoughtful. When they heard I had been renting a car while my insurance claim was being settled they gave me a loaner car until my car is ready. They even picked me up from the car rental place with a hot coffee in the cupholder waiting for me. I would highly recommend Rick and Al if you are looking for a new vehicle. This is now my 4th lexus that I have owned and I continue to return because the amazing servicing by Romeo. He remembers details year in and year out. Not just about my car but what's truly important to me. He is prompt in returning calls and always makes sure I'm happy with whatever experience I have while I'm in and out of the dealership. Top notch Team! More

A Job well done !!! Karen, the service agent, was professional, helpful, knowledgeable and friendly. Just as she has been on each occasion that I have gone to Lexus of Lo Karen, the service agent, was professional, helpful, knowledgeable and friendly. Just as she has been on each occasion that I have gone to Lexus of London in the past 12 years. A "loaner" car was waiting for me. The check in process was quick and painless and I was on my way in 5 minutes. The car was ready as promised, the work was done, my questions were answered, an additional problem had been identified and Karen had already contacted the warranty provider to rule on the work needed. As always I was impressed. Certainly Karen and the Lexus of London team keep their promise of a "hassle free" service experience. Good for them. ! More