Lexus of London

first service on new vehicle I find the service to be prompt and professional. The friendly and knowledgeable staff are efficient and pleasant. The waiting time for a routine serv I find the service to be prompt and professional. The friendly and knowledgeable staff are efficient and pleasant. The waiting time for a routine service seems to go by quickly which is appreciated More

Attention to detail From the minute I walked in the door and was greeted by the sales manager Al who came out of his office to make sure I was being serviced as the deale From the minute I walked in the door and was greeted by the sales manager Al who came out of his office to make sure I was being serviced as the dealership was very busy. He listened to what I wanted and immediately introduced me to Rick Watson. Rick was prompt, had the cars ready for me to test drive as I came back in with one the other was ready to go. He listened to my needs (ie, family, dog, work) made excellent recommendations. Rick was personable, flexible and thoughtful. When they heard I had been renting a car while my insurance claim was being settled they gave me a loaner car until my car is ready. They even picked me up from the car rental place with a hot coffee in the cupholder waiting for me. I would highly recommend Rick and Al if you are looking for a new vehicle. This is now my 4th lexus that I have owned and I continue to return because the amazing servicing by Romeo. He remembers details year in and year out. Not just about my car but what's truly important to me. He is prompt in returning calls and always makes sure I'm happy with whatever experience I have while I'm in and out of the dealership. Top notch Team! More

A Job well done !!! Karen, the service agent, was professional, helpful, knowledgeable and friendly. Just as she has been on each occasion that I have gone to Lexus of Lo Karen, the service agent, was professional, helpful, knowledgeable and friendly. Just as she has been on each occasion that I have gone to Lexus of London in the past 12 years. A "loaner" car was waiting for me. The check in process was quick and painless and I was on my way in 5 minutes. The car was ready as promised, the work was done, my questions were answered, an additional problem had been identified and Karen had already contacted the warranty provider to rule on the work needed. As always I was impressed. Certainly Karen and the Lexus of London team keep their promise of a "hassle free" service experience. Good for them. ! More

Excellent. Excellent attention to detail and customer service. In for regular service and detailing. all aspects met my expectations as they always do. Would rec Excellent attention to detail and customer service. In for regular service and detailing. all aspects met my expectations as they always do. Would recommend Lexus of London to everyone. More

Never rushed and very sincere Sue was very relaxed never pushy and took her time to make sure that we understood all the features on the 350. Will ask for her next time we are rea Sue was very relaxed never pushy and took her time to make sure that we understood all the features on the 350. Will ask for her next time we are ready for a new vehicle. More

Thoroughly professional and respectful association Dealing with Sue Vincent was highly satisfying. She went out of her way to accommodate my auto buying needs and made the experience quite favourable. Dealing with Sue Vincent was highly satisfying. She went out of her way to accommodate my auto buying needs and made the experience quite favourable. I ended up not purchasing a Lexus. More

Exceeds Expectations This was my first Lexus experience and certainly won't be my last. I've researched and visited many dealerships and I can say, without a doubt, that This was my first Lexus experience and certainly won't be my last. I've researched and visited many dealerships and I can say, without a doubt, that Lexus of London knows quality when they encounter it because I couldn't have had a better experience with the staff that I encountered. Rick and Liliana exceeded my expectations from start to finish. Knowledgeable, courteous, thoughtful, non pressured. It's evident that they enjoy their work and give each client their undivided attention. Thanks soo much to both of you. I'm certain that you will find me at your door again in future. More

Met all my needs I had my vehicle in for a regular service when it was found that I needed all new brake pads and rotors . I had errands to run in London and Karen in I had my vehicle in for a regular service when it was found that I needed all new brake pads and rotors . I had errands to run in London and Karen in service arranged a loaner car for me at no charge. I also needed to be home in St. Marys by 4pm. I had a call at 3pm on my cell phone that the car was ready and washed. My car was serviced, my errands were run, and I had my new brakes installed. I was home by 4pm. Thank-you ! The service was friendly and professional and I was well taken care of.. Jean Hutton. More

Nice car! Great people! People in Lexus of London are nice and professional, especially Jack Ji and his assistant Nicky. They are very patient and helped us to find a great u People in Lexus of London are nice and professional, especially Jack Ji and his assistant Nicky. They are very patient and helped us to find a great used Lexus SUV. The car is extremely clean and in great condition. They explained how to use the car properly and answered all our questions. I highly recommend buying car/SUV from them. More

Always professional and prompt It's a pleasure dealing with the service team at Lexus of London. They are always very prompt, friendly and professional. Only necessary service is pe It's a pleasure dealing with the service team at Lexus of London. They are always very prompt, friendly and professional. Only necessary service is performed on my vehicle each visit. More