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Lexus of London
London, ON
3,601 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,601 reviews
November 30, 2016
Great experience!! Was in the market for a pre-owned truck and landed on Lexus of London's page. The staff were all friendly and inviting. I bought the truck and have be Was in the market for a pre-owned truck and landed on Lexus of London's page. The staff were all friendly and inviting. I bought the truck and have been very happy with it. I highly recommend this dealership and Stephanie to deal with! More
by Endeavor
Employees Worked With
Helpful November 30, 2016
always top notch I have been here for years and always wonderful. the staff are friendly. It is comfortable to be in. they are timely and always can book me in when I have been here for years and always wonderful. the staff are friendly. It is comfortable to be in. they are timely and always can book me in when required More
by Lexus Driver
Employees Worked With
Other Employees :
Allan Calvert, Lyndsi Irwin, Adam McCallum, Jason Janusz
November 29, 2016
Lexus of London has been a pleasure I have bought two SUV off of Lexus of London and could not be happier . My sales person Stephanie has been a great help and caters to all my wants and I have bought two SUV off of Lexus of London and could not be happier . My sales person Stephanie has been a great help and caters to all my wants and needs when buying a new vehicle. I strongly reccommend anyone interested in a Lexus to deal with her! . Even living in the gta they make it super convenient! More
by Pd1122
Employees Worked With
November 29, 2016
Amazing experience I was recently in Lexus of London looking for a new compact car and the service I received was exceptional! The lady was so informative and profession I was recently in Lexus of London looking for a new compact car and the service I received was exceptional! The lady was so informative and professional and made me feel very welcomed and valued, she answered all of my questions and helped me to understand alot more about the type of car I want. I have already recommend the location to alot of my friends and co workers. More
by Marg04
Employees Worked With
November 29, 2016
Positive Always been treated professionally, yet on a friendly basis. Good vehicle knowledge and prompt service. Dealership has good access and set up in a f Always been treated professionally, yet on a friendly basis. Good vehicle knowledge and prompt service. Dealership has good access and set up in a functional manner, so easy to maneuver and get around dealership. If confused staff is there to assist. More
by tap13
Employees Worked With
John Braddon
November 28, 2016
Always has been 5 star service! Although their customers number in the hundreds, Karen makes you feel like you are their only client. I always go back because this is the way it's b Although their customers number in the hundreds, Karen makes you feel like you are their only client. I always go back because this is the way it's been since day one several years ago. More
by Bill
Employees Worked With
November 28, 2016
Friendly, efficient and well explained When I arrived Karen greeted me by name. I felt she knew my vehicle and very quickly completed the paper work and explained the service needed. The ca When I arrived Karen greeted me by name. I felt she knew my vehicle and very quickly completed the paper work and explained the service needed. The car was finished before the estimated time and I was on my way. More
by John
Employees Worked With
November 27, 2016
Great service! I just recently brought my vehicle into Lexus of London to have the brakes replaced and and also purchased a set of new tires. As always, the servic I just recently brought my vehicle into Lexus of London to have the brakes replaced and and also purchased a set of new tires. As always, the service was excellent! Thank you to Karen Campbell for her time and effort in making this experience efficient and professional. Andrea B. More
by Lovemylexus2
Employees Worked With
November 25, 2016
Great customer dervice from Romeo Nissan I brought in my lexus RX350 in on November 23 for a oil change and had all 4 of my tires changed. Romeo was the service rep. He always shows great pro I brought in my lexus RX350 in on November 23 for a oil change and had all 4 of my tires changed. Romeo was the service rep. He always shows great professionalism in his job and is very knowledgeable. He makes you feel at ease. The job was completed efficiently and in good time.. Thanks again Romeo More
by dp
Employees Worked With
November 25, 2016
Courteous, & Welcoming. I came in just to take a quick look at a vehicle and wound up meeting with Rick, who was absolutely awesome right off the bat. Treated me with respect I came in just to take a quick look at a vehicle and wound up meeting with Rick, who was absolutely awesome right off the bat. Treated me with respect and couldn't of been more helpful. All around awesome team. More
by MikeMitsubishi94
