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Lexus of London

London, ON

4.9
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,610 reviews

April 02, 2017

really good recommendation I really like the recommendations that Jack gave me. He told me about the cars in detail so that I could know what kind of car I really need. During t More

by 1511154308
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi there, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

April 02, 2017

Used Audi Saw the car when leaving London on a Sunday so I emailed them to set up a meeting. Stephanie was very quick to respond and very informative on answer More

by Brady91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhonda Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert, Liliana S
Jan 20, 2018 -

Lexus of London responded

Hi Brady, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

April 01, 2017

Regular check and oil change etc. I receive a great greeting and even tough I was a bit early they took me in and started paper work etc. I was offered a loaner as it was a 2 - 1/2 hou More

by Relax3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi there, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

March 31, 2017

Excellent It's a nice experience. Jack is very patient and kind. He gave me some very good advices showing he is really caring about customer. More

by Hellen3344
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Hellen, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

March 31, 2017

Excellent service, great experience I feel like they are providing an extraordinary customer service experience for me, and I am really will consider to buy a car from these professional More

by 164119915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick WANG
Jan 20, 2018 -

Lexus of London responded

Hi there, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

March 31, 2017

Thanks for the Great Service Probably the best car dealership we have ever dealt with. They really bend over backwards to make sure everything is taken care of in a first rate ma More

by Gary S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Gary, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

March 31, 2017

Test drive review Nice experience with the sellers, very hospitable and friendly. They explains is and nx very well and try to use their all knowledge to make you get e More

by Lucy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Lucy, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

March 30, 2017

Great service The service team performed the regular maintenance and tire change in the planned time frame . Karen followed up on a question regarding the vehicle t More

by George Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhonda Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi George, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

March 30, 2017

A responsible dealer Jack is a responsible and polite person as being a dealer. Whatever I asked for, He always tried his best satisfying my needs. Thanks jack! More

by Luna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Luna, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

March 30, 2017

Amazing experience in the dealer. Nicely staff Amazing experience in the Lexus of London dealer. Nicely staff. The sales in the dealer well knowledgeable on car not only Lexus . They can help and a More

by Howie8729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Howie, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

Jan 20, 2018 -

Lexus of London responded

Hi Howie, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

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