Lexus of London

Purchase of Used Car Even though it took several weeks to get a required part for my used car, the dealership was very helpful and professional. Once the part arrived at Even though it took several weeks to get a required part for my used car, the dealership was very helpful and professional. Once the part arrived at the dealership, it was installed immediately and I was able to complete the purchase the next day. The employees at the dealership were all very friendly and knowledgeable and ensured everything was set up before I left with the car. More

Professional experience with the staff I have visited the dealership a few times as I had my eye on a new car. Unfortunately life circumstances ( divorce) have postponed the PO by a cpl of I have visited the dealership a few times as I had my eye on a new car. Unfortunately life circumstances ( divorce) have postponed the PO by a cpl of quarters. My next purchase will be with Rick Watson in 2018. More

You will not be disapointed Purchased many vehicles in my lifetime but do not remember any dealers that I enjoyed more. Main reason for this is the people that work there and the Purchased many vehicles in my lifetime but do not remember any dealers that I enjoyed more. Main reason for this is the people that work there and there eagerness to assist. Although I mainly dealt with two people, Stephanie the sales person who is so helpful and sweet you just want to give her a hug. From the Financial side, Liliana, who was also helpful and made every effort to provide what I required. Just for good measure once I purchased the vehicle that sales manager made it a point to thank me for the business. So bottom line, if your looking for a new or used vehicle I recommend this dealership; you will have a hard time finding better people to deal with. More

Went above and beyond my expectations!! I cannot express how great of an experience I had with this dealership, specifically with Rick. As a female making her first major car purchase, I wen I cannot express how great of an experience I had with this dealership, specifically with Rick. As a female making her first major car purchase, I went in with a lot of questions and hesitations. Rick was beyond reassuring and knowledgeable, and he walked me through everything I needed to know. The visit exceeded my expectations. I will only be dealing with Lexus of London from here on out! More

Easiest purchase of my Life Stephanie was friendly and courteous from the 1st minute we met her. She connected with my wife and made the experience of buying a vehicle great as i Stephanie was friendly and courteous from the 1st minute we met her. She connected with my wife and made the experience of buying a vehicle great as it should. When you buy a car you should feel fantastic about it and get what you want without hassle. Stephanie did this for us . Never an issue on anything. She made it seamless for us . No one issue with anything. Buying a car over Christmas is tough as we are all busy. The dealership is 2 hours away from our home in the country . No problem for London Lexus . We met only to pick our car and the next time we met the car was delivered to us . Stephanie arranged things with Kylie and Liliana and Bill did a great job on delivery. This dealership is superb on their customer satisfaction and took care of us beyond Lexus expectation . Thank you all at Lexus of London. More

Very pleased with my experience. I was into your dealership to learn more about Lexus models and let me say I was warmly greeted by one of your salesmen, Rick Watson and he was very k I was into your dealership to learn more about Lexus models and let me say I was warmly greeted by one of your salesmen, Rick Watson and he was very knowledgable and patient with all my questions amd with my kids wanting to sit in all the cars haha. I highly recommend asking for Rick if you visit this dealership! More

Love my ride I love this company because it was a quick buy, and I was in a rush, was leaving town and they met all my needs to get me on my way I love this company because it was a quick buy, and I was in a rush, was leaving town and they met all my needs to get me on my way More

Quick and efficient! Brought our new RC in for its free 1600km inspection and also to get some snow tires put on. Henry was quick to greet, ask me if I had any specific co Brought our new RC in for its free 1600km inspection and also to get some snow tires put on. Henry was quick to greet, ask me if I had any specific concerns and within minutes I was on my way. When I returned to pick up it was the same quick and efficient approach. The quote Henry provided me when I brought the car in was right on the button. Also got a moment to speak to Bill the Tech who serviced the car. He was pleasant and explained there were no issues installing the winter wheels and tires provide however he could not get the sensor to sync with the newer model car. Oh did I mention that the car was shining. A very nice touch in -15C weather. Thanks again Lexus of London Service Dept. You guys rock! Steve More

Another fine vehicle shopping experience! Was looking for another Lexus RX 350 for my parents. We had some special criteria/budget to meet. Within days of requesting, Sue alerted me of some gr Was looking for another Lexus RX 350 for my parents. We had some special criteria/budget to meet. Within days of requesting, Sue alerted me of some great options leading us to another fantastic vehicle purchase. Sue went over and above even offering to deliver the car for us on her day off. She has been very knowledgeable, personable, professional, extremely helpful and great to work with again. Thanks Sue for another fantastic experience meeting our needs. I look forward to working with you again in the future. More

Scheduled Maintenance I have been a Lexus client for nearly four years. During this time I have benifited from the excellent service and advice from those in the service d I have been a Lexus client for nearly four years. During this time I have benifited from the excellent service and advice from those in the service department.....Henry Gao for this particular appointment and Karen Campbell for previous visits. They have been prompt, attentive and answered all my questions about my Lexus vehicle. I would highly recommend this dealership to prospective buyers. Also in sales my best recommendation for Stephanie Shearsby. More