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Lexus of London
London, ON
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,610 reviews
August 31, 2019
Excellent customer service experience I had an excellent experience from start to finish when I purchased my new NX 300. Rick Watson greeted us immediately and was very thorough all the w I had an excellent experience from start to finish when I purchased my new NX 300. Rick Watson greeted us immediately and was very thorough all the way through the process. Lauren and Jordan were also very helpful and detailed when finalizing the purchase. My NX was perfect when I picked it up. Rick, Lauren and Jordan all helped make my experience a comfortable one. They were prompt and extremely helpful. I would absolutely recommend Lexus of London and Rick Watson 100%. More
by JenniferH
Helpful August 30, 2019
Good experience Knowledgeable, helpful and patient, good experience with Lexus of London, really appreciate his time and help, will definitely recommend our friends t Knowledgeable, helpful and patient, good experience with Lexus of London, really appreciate his time and help, will definitely recommend our friends to come to him! More
by Aaa
August 29, 2019
great service get a new car Allen and natalie are very nice people. They delivered my new car and give me a huge help. I am really thankful to Lexus of London help me find a righ Allen and natalie are very nice people. They delivered my new car and give me a huge help. I am really thankful to Lexus of London help me find a right car and give me an amazing price. More
by Boku
August 29, 2019
Amazing service! I am so grateful to have met Natalie while on my search for a new car. From the very beginning she has understood exactly what I am looking for and ha I am so grateful to have met Natalie while on my search for a new car. From the very beginning she has understood exactly what I am looking for and has been very accommodative. From her expertise about what car would fit my lifestyle best to accommodating my budget and time straint, I would recommend her in a heartbeat! More
by Natalie V
Employees Worked With
Natalie Marsh
August 29, 2019
Pretty good Allen has provided an excellent customer service. He has answered most of my concerns and has showed me how the car works. Natalie has also answered a Allen has provided an excellent customer service. He has answered most of my concerns and has showed me how the car works. Natalie has also answered and found out the answer for me when she’s not sure. More
by Paul
August 28, 2019
Excellent experience Allen is so nice and he is patient for helping me! He gave me a super nice price! I really recommend this friend for all of you and he will give u an Allen is so nice and he is patient for helping me! He gave me a super nice price! I really recommend this friend for all of you and he will give u an perfect experience! Thx allen!! More
by Jason
Employees Worked With
August 28, 2019
good service and good sales person Allan, the sales person was very patient and helpful with my many inquiries. Lauren, the Finacial Manager, was very professional as well as knowledgea Allan, the sales person was very patient and helpful with my many inquiries. Lauren, the Finacial Manager, was very professional as well as knowledgeable about that end of the process. I was extremely pleased with the overall experience, and will tell others when they admire the 2019 IS300 More
by jasonjjj
Employees Worked With
August 28, 2019
Amazing Car Buying Experience My experience with Rick and Lexus of London dealership was nothing short of exceptional. Coming from windsor I was not happy with my local dealer and My experience with Rick and Lexus of London dealership was nothing short of exceptional. Coming from windsor I was not happy with my local dealer and I was able to talk to rick and make the deal happen over the phone. He did everything in his power to get us the best deal possible. Easy to work with and very professional I would reccomend Rick and the Lexus of London dealership to anyone in the market for their next lexus. More
by Nate
Employees Worked With
August 25, 2019
Outstanding customer service Worked with Natalie Marsh (PA) on possible purchase. She was a pleasure to work with and provided top rate customer service from the moment she first Worked with Natalie Marsh (PA) on possible purchase. She was a pleasure to work with and provided top rate customer service from the moment she first spoke to us. A level of CS that I've not seen in a very long time. Many thanks to her and her team for an experience that will not be soon forgotten. More
by griley
August 24, 2019
Warranty work My car was recently at Lexus of London for some warranty work, oil change, check up etc. Karen Campbell was the service employee that I dealt with.Sh My car was recently at Lexus of London for some warranty work, oil change, check up etc. Karen Campbell was the service employee that I dealt with.She is extremely professional and friendly. The parts person, I think it was Scott, was the same. Good experience for me, my car was even delivered to my house ! More
by Janie
Employees Worked With
