Lexus of London

Always a pleasure dealing with people at Lexus ,had a loaner and enjoyed my day in London. loaner and enjoyed my day in London. More

In 2015, a spur of the moment visit turned into the best sales experience ever. Came to take a look at a CT200h late on a Saturday afternoon, and the service I received, despite showing up close to closing sales experience ever. Came to take a look at a CT200h late on a Saturday afternoon, and the service I received, despite showing up close to closing time, was phenomenal. Rick is one of the best sales people I have ever met. There was no pressure placed on me to make a purchase, he was very professional and courteous, and has a great sense of humour. From initial contact and arranging the test drive, to handing me the keys and walking me through the initial car set up, Rick did an amazing job. Kyle and Rick both worked hard to ensure that the service I received was top notch, and it showed. My experience with both Kyle and Rick was helpful and informative, as well as entertaining. Thank you to both of you for getting me into the CT200h! I am thrilled with the car, and had the best car purchasing experience ever! Fast forward 4 years, I'm back and Rick not only got me a great deal on the trade-in of my previous Lexus, but also got me a great deal on a lease of a new 2019 Lexus IS. Whenever I am in for service, if Rick is around and sees me waiting, he always comes by to say hi. I always value Rick's honesty, his desire to look out for the best interests of his customers, and his concern to get you in the right vehicle for you, and not just trying to make a sale. I've recommended him to people in the past, and will continue to do so into the future. Looking forward to getting my next Lexus from Rick in a couple years! It's now 2021, and while Lexus didn't win my business in getting into a new SUV this time around, the service from Rick was as phenomenal as ever. Despite a busy Saturday, he set up my wife and I with test drives on the two SUVs we were looking at and got us prompt information on both my trade-in and pricing on a 2022 Lexus NX350h. Even in dealing with Rick to get the appropriate lease buyout information for the new dealership, he has been courteous, professional, and prompt throughout the process. The lease on our second vehicle is up in about 2 years, and we will most definitely be giving Rick another visit at that time! Keep up the fantastic work Rick (and Lexus of London). Almost 7 years with Rick and the Lexus of London team, and Rick especially has been nothing but fantastic to work with. Would highly recommend seeing him for your Lexus needs - if I could give him more than 5 stars I would. More

Both the Service Department and Sales Team are very professional, knowledgeable, courteous, and friendly!!! They go to great lengths to understand your driving needs and recommend vehicles that not jus professional, knowledgeable, courteous, and friendly!!! They go to great lengths to understand your driving needs and recommend vehicles that not just meet, but exceed, a car buyer’s expectations. More

great service and friendly people. one of the best car washes I get. Henry, my shuttle driver is a great guy. Dale went above and beyond to make me feel important to the process. washes I get. Henry, my shuttle driver is a great guy. Dale went above and beyond to make me feel important to the process. More

Great Saleslady will buy my next car from her in 2 years.Will pass her name on to friends. years.Will pass her name on to friends. More

Very helpful and friendly staff. They provide help to their best ability. Would definitely recommend this place! their best ability. Would definitely recommend this place! More

My recent purchase at Lexus of London was a positive one because of Jordan Skellett's excellent service. The process was smooth from start to finish without hassles or pressure tactics. He has a very plea because of Jordan Skellett's excellent service. The process was smooth from start to finish without hassles or pressure tactics. He has a very pleasant demeanor and went over and above what is necessary to ensure that my questions were answered - during the sale and post-sale. He knows his stuff and I'm pleased to recommend him! More

Great service. Service advisor took me in on my scheduled time. My Lexus does handle better after having a alignment. Great job. time. My Lexus does handle better after having a alignment. Great job. More

Great service Sue and Lauren, thank you for not passing me at the waiting area when every one else over looked me. Thanks again ! I love my Jeep! me at the waiting area when every one else over looked me. Thanks again ! I love my Jeep! More