Lexus of London

I bought a car Lexus of London, the sales is Rick Watson, Prefect car buying experience! Prefect car buying experience! More

All of the staff at Lexus of London was amazing, accommodating and welcoming! I showed up without an appointment to view a car from their well maintained Used lot and it wasn’t a Lexus. I was a li accommodating and welcoming! I showed up without an appointment to view a car from their well maintained Used lot and it wasn’t a Lexus. I was a little nervous going in that I might not be prioritized because I wasn’t there to buy a Lexus but my experience was the complete opposite. Specifically, Lisa A made sure my experience was up to their premium dealer standard from start to finish. She is so warm and friendly, she understood what I was looking for and made sure I found it. Because I didn’t have an appointment Lisa had to bounce between myself and the booked appointment she did have that day but my service was still exemplary. She made sure I knew she was still working on my deal in between showing a Lexus to her other appointment. She repeatedly checked in, offered me complementary snacks and drinks, and just over all made sure I knew I was still a priority. She made sure I got the best deal for what I was getting and for my trade (which I wasn’t expecting) and was so detailed in explaining everything to me in a realistic way. She made sure I was happy with everything and once the deal was finalized, on delivery day, she made sure that the car I did buy was in amazing condition, completely detailed to the point of being brand new looking when I picked it up. The entire team I worked with from start with the concierge staff to the final sales and delivery staff were amazing. I will absolutely be recommending Lexus of London and Lisa A to anyone looking for a new or gently used car. More

Just had a wonderful experience at Lexus of London thanks to Jillian, first and foremost, Bo, the financial manager and Brandon the delivery specialist. Well done team😊😊😊 to Jillian, first and foremost, Bo, the financial manager and Brandon the delivery specialist. Well done team😊😊😊 More

Had a great experience with Jillian Cook at the dealership. Being in sales I appreciate someone who is professional, knowledgeable and quick to reply with any questions and followup. This is my 4th dealership. Being in sales I appreciate someone who is professional, knowledgeable and quick to reply with any questions and followup. This is my 4th lexus vehicle and the service continues to impress. Keep up the good work Jillian! More

Our experience at this dealership was amazing. Jillian Cook in the sales department was super friendly, helpful and knowledgeable helping us through the process of choosing which vehicle suited ou Jillian Cook in the sales department was super friendly, helpful and knowledgeable helping us through the process of choosing which vehicle suited our needs best. Chris in finance was also super helpful and friendly. The day we picked up our vehicle could not have gone smoother. Brenden Gillespie, our delivery specialist was incredible, he walked us through every aspect of our new vehicle and we were in awe of his knowledge. The vehicle was spotless and beautifully presented to us including a kind note left from Jillian. Purchasing a vehicle from Lexus of London was a great experience from start to finish. An excellent dealership. More

Brough my 2024 RX350 in for a maintenance service 2. Dale explained what it entailed. The SUV was complete on time and spotless when it was returned to me. I enjoyed getting the updates from the tech vi Dale explained what it entailed. The SUV was complete on time and spotless when it was returned to me. I enjoyed getting the updates from the tech via video feed. Thanks to Dale for taking care of things. Steve More

Gent is absolutely fantastic! He is personable, kind, and patient. It’s evident that he genuinely cares about his clients. I was apprehensive about buying my first brand new vehic He is personable, kind, and patient. It’s evident that he genuinely cares about his clients. I was apprehensive about buying my first brand new vehicle. He took the time to listen to what I was looking for and what features I did and did not want, and adhered to my wish list. He took the time to show me the options side by side so it was easy for me to compare. The entire experience was very comfortable, I never felt pressured into looking at “bigger and better” models with more features, nor did I feel rushed to make a decision. I highly recommend Gentrit for your next car purchase, I can’t thank him enough! More

We recently purchased our new car and we had a wonderful experience thanks to Chris and Jillian of Lexus London.They made the entire process smooth and stress free. We appreciate their professionalism and d experience thanks to Chris and Jillian of Lexus London.They made the entire process smooth and stress free. We appreciate their professionalism and dedication. We are happy with our new car and grateful for the outstanding service we received. Highly recommended! More

I had an excellent experience at Lexus of London and with Rick. I would highly recommend and I am thrilled with my first Lexus! Rick. I would highly recommend and I am thrilled with my first Lexus! More

Excellent experience with Jillian Cook product adviser from sale department. She is very knowledgeable, open, friendly and professional. Anyone interested in purchasing a Lexus should contact Jillian. from sale department. She is very knowledgeable, open, friendly and professional. Anyone interested in purchasing a Lexus should contact Jillian. More