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Lexus of London
London, ON
4,067 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,067 reviews
March 31, 2025
Lisa did a great job. She is fantastic and very knowledgeable about her role. I’d highly recommend her. We just picked up our second Lexus! She clearly understood our need She is fantastic and very knowledgeable about her role. I’d highly recommend her. We just picked up our second Lexus! She clearly understood our needs and offered us various options, and creative package deals that helped us to narrow down our search. She made the entire process very easy and smooth. Always ready to answer our calls, and very proactive in her approach which we highly appreciate. Thanks so much, Lisa! - All the very best More
by Arun M
Employees Worked With
March 30, 2025
Larry was great explaining all the options I had, took the time to understand my needs and recommend the best package to me. And then delivered the car to my house. Great service! the time to understand my needs and recommend the best package to me. And then delivered the car to my house. Great service! More
by Riveriron
Employees Worked With
March 30, 2025
Highly recommend Lexus of London. I have experienced exceptional service before, during and after the sale! I have experienced exceptional service before, during and after the sale! More
by Judy Martin
March 29, 2025
I have a wonderful experience in this store! He is very professional and friendly! Give me a lot of help and positive suggestions! He is very professional and friendly! Give me a lot of help and positive suggestions! More
by zhaomeiying80
Employees Worked With
March 29, 2025
Rick is fantastic, I’d highly recommend him. I just picked up my 3rd Lexus! He listens to my needs and wants, offers different options and creative solutions. He just makes it so darn easy, whic I just picked up my 3rd Lexus! He listens to my needs and wants, offers different options and creative solutions. He just makes it so darn easy, which I appreciate with my busy schedule. - Thanks so much Rick! I’ll be back! More
by Tricia
March 28, 2025
Extremely friendly and knowledgeable in all departments and cares very much about their clients experience. We would highly recommend Jillian Cook as an advisor, she was very patient and took a lot of tim and cares very much about their clients experience. We would highly recommend Jillian Cook as an advisor, she was very patient and took a lot of time with us. She was so sweet. We loved that she was not pushy and we never felt pressure to buy on the spot. My husband and I respond to her kind of salesmanship. Five star***** More
by louisewatson54
Employees Worked With
Other Employees :
Mara at the front desk. Very nice
March 28, 2025
My first experience of purchasing a Lexus has been fantastic! Everybody at the dealership was super easy to work - Gent (sales), Chris (business), and Jaclyn (vehicle delivery & orientation). Lo fantastic! Everybody at the dealership was super easy to work - Gent (sales), Chris (business), and Jaclyn (vehicle delivery & orientation). Loving my new wheels...thank you all!! Randall Pee More
by Randall Pee
Employees Worked With
March 28, 2025
Everyone I met in the last two weeks could not have been more courteous, friendly, helpful and patient with me. This is my first car buying experience in 35 plus years and it was a pleasure to deal with thi more courteous, friendly, helpful and patient with me. This is my first car buying experience in 35 plus years and it was a pleasure to deal with this team. More
by mmcnabb
Employees Worked With
Other Employees :
Reese and the financial and delivery women whose names I have forgotten.
March 26, 2025
I appreciated that the response to my initial inquiry was same day by the GM, Chris Pinelli. It's the little things that show how seriously a dealership takes customer service. The sales process with Jilli same day by the GM, Chris Pinelli. It's the little things that show how seriously a dealership takes customer service. The sales process with Jillian was respectful, knowledgeable, and professional. She always followed up to make sure all my questions were answered promptly. As a result, I purchased my third Lexus and my first from London Lexus. More
by Vito Calandra
Employees Worked With
Other Employees :
Brendan Gillespie, delivery specialist, was very knowledgeable and patient.
