Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,306 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,306 reviews
December 04, 2025
From the moment we arrived and came back to pick up our new SUV we were met by friendly, professional and patient staff. A great experience from all who met with us as it has been 20 years since we purcha new SUV we were met by friendly, professional and patient staff. A great experience from all who met with us as it has been 20 years since we purchased a new vehicle. A great experience and felt no pressure. They listened to our needs and went from there. Love our SUV!! More
by jamieson.family1
December 04, 2025
I found the people at Lexus of London to be very pleasant, informative and very helpful. pleasant, informative and very helpful. More
by perryandsandy
December 04, 2025
the entire process of getting my new Lexus was amazing. Every person I dealt with in the process took their time and made me feel appreciated. Would 100% recommend this dealership!!! Every person I dealt with in the process took their time and made me feel appreciated. Would 100% recommend this dealership!!! More
by jonod97
December 03, 2025
We visited the London location and were met with wonderful people and treated very well. We will be encouraging our friends to check out Lexus of London for sure! wonderful people and treated very well. We will be encouraging our friends to check out Lexus of London for sure! More
by tbrkathyp
Employees Worked With
December 02, 2025
Great experience here, everyone was super friendly and helpful, especially Lisa who sold us our used Mazda. helpful, especially Lisa who sold us our used Mazda. More
by susank
December 01, 2025
General Manager Chris Pinelli arranged for and Service Manager Romeo Nissan took excellent ‘after sale’ care of a situation which arose with my ‘21 IS300, I very much appreciate this! Manager Romeo Nissan took excellent ‘after sale’ care of a situation which arose with my ‘21 IS300, I very much appreciate this! More
by lancesaulis474
December 01, 2025
We visited this dealership just to inquire about the Lexus vehicles and ended up leaving with an RX350 on order. Super pleased with the experience with Gentrit. Lexus vehicles and ended up leaving with an RX350 on order. Super pleased with the experience with Gentrit. More
by osborne.lindag
December 01, 2025
This is our sixth (6) Lexus we have purchased from Lexus of London. We have been extremely satisfied with the manner we have been treated by both the sales and service staff. Staff are always very friendl of London. We have been extremely satisfied with the manner we have been treated by both the sales and service staff. Staff are always very friendly, professional and knowledgeable about the product and servicing of the vehicles. Satisfied with both the vehicles purchased and our established relationship we have returned time and again. Jillian Cook was our Product Specialist, on this an a previous purchase and she could not have been more helpful and patient as we looked at a couple of models, colours, features and options. Thank you Jillian and all. More
by PVJ
Employees Worked With
Other Employees :
Akeem Pearce
November 29, 2025
Rick is an excellent car salesman. He was professional, knowledgeable, and genuinely helpful throughout the entire process. He made everything smooth and stress-free, and I truly appre He was professional, knowledgeable, and genuinely helpful throughout the entire process. He made everything smooth and stress-free, and I truly appreciate his honesty and great customer service. Highly recommended More
by Amirws
Employees Worked With
November 29, 2025
Rick provided an exceptional level of service from the moment I stepped into the dealership. He was patient, honest, and incredibly knowledgeable about every detail of the Lexus models I was considering. moment I stepped into the dealership. He was patient, honest, and incredibly knowledgeable about every detail of the Lexus models I was considering. Rick made the process stress-free and enjoyable, ensuring I felt confident and well-informed throughout. His genuine care for his customers really stands out. I’m thrilled with my new Lexus and truly grateful for Rick’s help! The delivery team was wonderful — they patiently walked me through every feature, set everything up perfectly, and made sure I felt confident with my new Lexus before leaving the dealership. The finance team was equally outstanding; they were professional, transparent, and made the paperwork process quick and easy. I am truly grateful for such a seamless and exceptional experience. I highly recommend Rick and the entire team!” More
by Sequoia
