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Lexus of London
London, ON
4,505 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,505 reviews
November 11, 2026
Rick Watson was the best car salesman I have ever worked with to purchase a car. He was knowledgeable easy to work with no pressure approach. He was helpful with my end of lease making it exceptionally. To with to purchase a car. He was knowledgeable easy to work with no pressure approach. He was helpful with my end of lease making it exceptionally. To return my vehicle which was out of town. I also found many of the other sales people to be very helpful and friendly. I believe from my experience in the show room all of the dealership stafff work together to provide the best experience for me and other coming in. It truly was fun easy experience to get me into my new Whip! More
by samcc99
November 07, 2026
Lexus on London was truly an amazing experience; from the 1st time we walked into the dealership through to the time we drove away in our new 2026 NX 350H. 1st time we walked into the dealership through to the time we drove away in our new 2026 NX 350H. More
by dkelly1522
November 05, 2026
Andy was great to deal with, honest and up front about what was needed vs keep an eye on! He also went the extra mile and dropped off my Lexus after hours which was much appreciated! what was needed vs keep an eye on! He also went the extra mile and dropped off my Lexus after hours which was much appreciated! More
by Bruce
Employees Worked With
November 05, 2026
Excellent service done to my car. Great loyal and smart employee; Romyo who offered great respect Great loyal and smart employee; Romyo who offered great respect More
by Elsarrag
Employees Worked With
November 04, 2026
London Lexus provided me with excellent customer service from the minute I walked in. The front desk was warm and welcoming and quickly looked to have a representative come to assist me. Then I was introduc from the minute I walked in. The front desk was warm and welcoming and quickly looked to have a representative come to assist me. Then I was introduced to Lisa A. She was fantastic! From the minute I sat in her chair she was attentive and supportive through the entire process. Such a pleasure to deal with. Lisa made it all so easy! Thank you More
by candaceabooth
November 03, 2026
Thank you, Larry, for such a great car-buying experience! The entire process, from start to finish, was smooth, easy, and stress-free. Larry was trustworthy and made everything so simple. I would definitely The entire process, from start to finish, was smooth, easy, and stress-free. Larry was trustworthy and made everything so simple. I would definitely recommend him to my friends. Thanks again, Larry, for all your help!J More
by jess
November 02, 2026
I have been a customer since 2016, And it has always made all efforts to sell and service my vehicles. Recently Andy Ziegler in service was the example of this goal. Friendly and detailed, he aimed to made all efforts to sell and service my vehicles. Recently Andy Ziegler in service was the example of this goal. Friendly and detailed, he aimed to solve any issues. More
by Stepfordwives
November 02, 2026
Lisa was great from start to finish in helping us secure the exact make/model/trim we were after! the exact make/model/trim we were after! More
by Adonis Elrafih
