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Lexus of London
London, ON
4,298 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,298 reviews
March 14, 2026
Had an amazing experience today picking up my new Lexus NX350! 🚗 The customer service at Lexus London Ontario was excellent from start to finish. A special thank you to the delivery specialist, Akeem P NX350! 🚗 The customer service at Lexus London Ontario was excellent from start to finish. A special thank you to the delivery specialist, Akeem Pearce, who was extremely helpful, professional, and made the whole process smooth and enjoyable. I also want to thank all the staff members at the dealership for their great support and hospitality. Really appreciate the outstanding service. Highly recommended! More
by Ahmed
March 14, 2026
Although I did not purchase from Lexus, I was very impressed with the dealership and staff. My dealings with Jillian Cook were exceptional. From the moment I met her, her optimism and helpfulness we impressed with the dealership and staff. My dealings with Jillian Cook were exceptional. From the moment I met her, her optimism and helpfulness went above and beyond. There was no question she didn’t know the answer to. It was a miserable rainy day and with a smile she still did not hesitate to venture out to the lot to bring cars out for me to see. She was truly interested in trying to find exactly what I was looking for. I was. Rey impressed with her professionalism and would not hesitate to recommend her to anyone in the market for a car. More
by Olivia
Employees Worked With
March 13, 2026
Got in an accident and had to get a new vehicle, Buying through Lexus of London with Gent was by far the easiest part of the whole experience. Friendly, easy going, and great to deal with. through Lexus of London with Gent was by far the easiest part of the whole experience. Friendly, easy going, and great to deal with. More
by Wesbaker27
Employees Worked With
March 11, 2026
Very supportive and helpful throughout the whole service. The price for the vehicle is also very great The price for the vehicle is also very great More
by wh13901634415
Employees Worked With
March 10, 2026
Just received our 1st Lexus ( NX 350 ) On the way home we noticed how quiet it was compared to our previous Cadillac. Everything was in order for pickup and staff was ama. Would definitely recommend this d noticed how quiet it was compared to our previous Cadillac. Everything was in order for pickup and staff was ama. Would definitely recommend this dealership. More
by Brockmom2
March 10, 2026
Many friends of mine have sought out Da Peng before and trusted him very much. This time, I also bought a car from him myself. He was very patient and professional, and the experience he brought me was exc trusted him very much. This time, I also bought a car from him myself. He was very patient and professional, and the experience he brought me was excellent. I'm very grateful here. More
by wcw
March 08, 2026
Jillian and the Lexus of London team were incredibly kind, professional, and transparent. Smooth process, great communication, and the vehicle was clean, safetied, and well reconditioned. Highly recomme kind, professional, and transparent. Smooth process, great communication, and the vehicle was clean, safetied, and well reconditioned. Highly recommend! More
by nnaulin
Employees Worked With
March 08, 2026
Steve ensured our car was exactly what we wanted and encouraged us to test drive a few Jasmine fully explained the coverage warranties and did not pressure us to buy anything extra. Adam made sure we u encouraged us to test drive a few Jasmine fully explained the coverage warranties and did not pressure us to buy anything extra. Adam made sure we understood all the many features of the car.and encouraged us to come back if we needed help. The whole buying experience at Lexus was exceptional and we would definitely recommend this dealership More
by Carol
March 06, 2026
Rick and the team at Lexus of London are extremely helpful and knowledgeable. Rick is prepared to go the extra step in making sure his customers are heard and feel valued. helpful and knowledgeable. Rick is prepared to go the extra step in making sure his customers are heard and feel valued. More
by Jenna
Employees Worked With
March 06, 2026
Very pleasant experience with a feeling of the business being welcomed and well taken care of. Cordial, helpful, caring and professional staff. Lisa and Jasmine made the experience smooth and memorable. Ad being welcomed and well taken care of. Cordial, helpful, caring and professional staff. Lisa and Jasmine made the experience smooth and memorable. Adam was great in demonstrating everything the right way and was super helpful. Stephanie and Chris ensured that things were moving well. I appreciated the transparency in discussions. Overall, my lease ending with a new car lease experience was superb. I have been dealing with this dealership for a long time; it seems to always better itself and I recommend it highly. More
by Manas Sharma
