Lexus of London

I recently visited Lexus to test drive a 2021 Audi S3 and had the pleasure of working with Gentrit. From start to finish, he was professional, knowledgeable, and genuinely helpful. He answered all my questio had the pleasure of working with Gentrit. From start to finish, he was professional, knowledgeable, and genuinely helpful. He answered all my questions without any pressure, making the entire experience smooth and enjoyable. You can tell he really cares about his customers. The dealership itself was clean, welcoming, and organized. Overall, a 5-star experience — both for Gentrit and the dealership. Highly recommend! More

My experience with the team at Lexus of London was excellent. As soon as I entered the dealership, I was greeted by Lisa, who listened to my requirements. We quickly narrowed the search to the RX or N excellent. As soon as I entered the dealership, I was greeted by Lisa, who listened to my requirements. We quickly narrowed the search to the RX or NX Hybrid SUVs. Lisa arranged a couple of test drives the same day and a few more two days later. She sent a few friendly emails reminding me of other options, which were appreciated. Lexus of London has an excellent selection of vehicles, and I was able to find the perfect fit already in their inventory. Lisa also followed up with me after the purchase to ensure I was happy with my new vehicle. Overall, the customer service at this dealership was excellent. Everyone I dealt with was friendly and professional. Two other staff members in particular merit mention. Jasmine, the financial services manager, clearly explained the wide variety of financing and promotional offers available. I was satisfied that she gave good advice about what options were needed and which were worth the extra investment. There was no pressure to select options I didn't need. Brenden was the support specialist who provided technical training on delivery day. He efficiently and patiently explained all the screens and accessories, connected my mobile phone and adjusted the settings and displays. It was a very effective way of learning an immense amount of essential information. I had a positive experience with Lexus of London and would have no hesitation in recommending them to others looking for a new car. More

Jillian is extremely friendly and knowledgeable. We did not have an appointment, but Jillian was able to assist us right away. She was very knowledgable and not pushy. She was very patient and spent We did not have an appointment, but Jillian was able to assist us right away. She was very knowledgable and not pushy. She was very patient and spent lots of time with us and we can tell she genuinely cares about her clients experience Top-notch service. More

I enjoyed and appreciated working with Rick on my purchase. He was quick to get back to me with information I was looking for and thorough. It was a very quick and easy transaction which is what I wa purchase. He was quick to get back to me with information I was looking for and thorough. It was a very quick and easy transaction which is what I was looking for. More

Buying a car can be an overwhelming experience but I must say Rick made the process simple and seamless. Rick was professional and respectful but what I liked most was his laid back approach yet still pro say Rick made the process simple and seamless. Rick was professional and respectful but what I liked most was his laid back approach yet still providing all necessary information and answering all questions. Lexus of London should be happy to have him and I would definitely recommend him and the dealership! More

Lisa did an exceptional job in answering our questions and getting us a good deal! and getting us a good deal! More

Steve was the best salesperson we have dealt with. Very down to earth, no pressure, listened to our needs, got the exact model we wanted. I would highly recommend him for your next vehicle purchase, Very down to earth, no pressure, listened to our needs, got the exact model we wanted. I would highly recommend him for your next vehicle purchase, you won't be disappointed. More

When my mother purchased her first Lexus, Steve at Lexus of London made the entire experience absolutely unforgettable. From the moment we walked into the dealership, his warmth, professionalism, and genuin of London made the entire experience absolutely unforgettable. From the moment we walked into the dealership, his warmth, professionalism, and genuine care were immediately apparent. He took the time to understand exactly what my mother was looking for, never once making her feel pressured or overwhelmed. Steve was incredibly knowledgeable about every model and feature, patiently answering every question and offering thoughtful recommendations. He treated my mother with the utmost respect, making her feel confident and excited about her decision. His attention to detail and willingness to go the extra mile — even down to ensuring she was comfortable with all the tech features before driving off — made all the difference. This was more than just a car purchase; it was a milestone moment for my mom, and Steve made it feel truly special. We couldn’t have asked for a better experience. If you're thinking of buying a Lexus, do yourself a favor and ask for Steve — he’s the best in the business! More

Lexus of London offers exceptional service. Steve was my sales rep for my current purchase and was professional, warm, and a great listener as we worked to determine the best model for my curr Steve was my sales rep for my current purchase and was professional, warm, and a great listener as we worked to determine the best model for my current needs. He provided timely information, answered questions quickly, provided a mini lesson of the updated technology during test drives, etc. He made the entire sales process seamless. When I stepped into my new vehicle I felt right at home. More

Rick is everything I want in a car salesman - he proactively reached out because he found a great deal that he knew I would be interested in. I trust his judgement and appreciate his diligence and h proactively reached out because he found a great deal that he knew I would be interested in. I trust his judgement and appreciate his diligence and honesty. I will continue to be buying my future vehicles with him. More