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Lexus of London
London, ON
4,168 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,168 reviews
October 29, 2025
I have had a pleasure interacting with Shane O'Neill with my car not starting. When I first got to the dealership, he made the process seamless from start to finish. He got me a uber right away and provided my car not starting. When I first got to the dealership, he made the process seamless from start to finish. He got me a uber right away and provided updates of the vehicle throughout the day. Awesome job! More
by ppham20
Employees Worked With
October 29, 2025
Went for just a view and I came out with an amazing SUV. Lisa was so nice, warming and professional. I will recommend her always. Lisa was so nice, warming and professional. I will recommend her always. More
by lekanalake
October 25, 2025
Very good service and help me choose my favorite car. I will recommend him to my friends! I will recommend him to my friends! More
by James
October 23, 2025
We have leased several vehicles from Lexus of London for close to 20 years. The sales and service department have been exemplary. Rick Watson was very helpful and prompt to answer any questions. Brendan close to 20 years. The sales and service department have been exemplary. Rick Watson was very helpful and prompt to answer any questions. Brendan Gillespie delivered and explained all the new features with patience and understanding. We would also like to mention a few weeks ago with our previous Lexus we experienced a flat tire away from home on a weekend and were left without a vehicle. We were very impressed with Chris Pinelli and the Lexus of London team for sorting this unfortunate situation swiftly and professionally. More
by Anj
Employees Worked With
October 20, 2025
First and foremost Rick was an absolute pleasure to work with. He was so patient and understanding for all our needs and wants! He listened to us and we really appreciated that! He gave us so much with. He was so patient and understanding for all our needs and wants! He listened to us and we really appreciated that! He gave us so much time and was always available which really made the entire process very smooth and easy. He was highly knowledgeable as he answered all our questions. He made the entire process of purchasing a car a very positive experience! Without a doubt I will work with Rick again! More
by Rahul.rana1212
Employees Worked With
October 18, 2025
My excellent salesperson Lisa Ali was excellent, responsive, knowledgeable and kind throughout the whole process. I am very happy with my car and with the team they have at Lexus of London. I would responsive, knowledgeable and kind throughout the whole process. I am very happy with my car and with the team they have at Lexus of London. I would definitely recommend it to anyone who wants a good car and a streamlined process. More
by Mohammad Al-Dean
October 18, 2025
Another pleasant visit to Lexus of London. Dale Craig was well prepared in advance of my visit. Since the service was expected to take 3-4 hours, the availability of a loaner was much apprecia Dale Craig was well prepared in advance of my visit. Since the service was expected to take 3-4 hours, the availability of a loaner was much appreciated. The inclusion of a car wash on completion is also a nice touch. More
by Stonekold40
Employees Worked With
October 17, 2025
Lexus of London always has a great selection of good used Lexus. Lisa Ali had two RX350s ready to test drive as requested. Lisa is professional and very knowledgeable on the product line. The trade-in experi Lexus. Lisa Ali had two RX350s ready to test drive as requested. Lisa is professional and very knowledgeable on the product line. The trade-in experience for our old RX350 was excellent. The overall sales experience and delivery was great. All the little details were covered like going over the vehicle's features and made sure our phones were paired. More
by john.goodfellow
Employees Worked With
October 11, 2025
The Sales Team, Service and Management Teams all friendly and very kind to us. Service was excellent and solved our service issue quickly and very kind to us. Service was excellent and solved our service issue quickly More
by dkelch
Employees Worked With
October 10, 2025
John Zhang the best sales person here. Having incredible service,patient and and professional. Definitely will come back for new cars. Having incredible service,patient and and professional. Definitely will come back for new cars. More
by jiajunca
