Ken Shaw Lexus

Exceptional Experience Dear Future Lexus Owners, First off, let me say that owning a Lexus is like no other experience! In addition, purchasing a Lexus (new or pre-owned Dear Future Lexus Owners, First off, let me say that owning a Lexus is like no other experience! In addition, purchasing a Lexus (new or pre-owned) from any other Lexus dealer besides Ken Shaw is out of the question. I recently purchased a Lexus IS 250 from Ken Shaw Lexus. Besides the car being amazing, the quality and standard of service that I received was impeccable. From the minute we stepped into the dealership we were treated with courtesy and respect (and trust me, this doesn't happen at every dealership, I have some horror stories to share about others!). In this digital age, what matters is the right message at the right time! Mark Aquilla was the first to contact us once he knew what we were interested in. It was the perfect time, and his client relations skills won us over, even before we stepped into the dealership. Simon Wong, the pre-owned sales manager, really took care of us during our negotiations. He listened to our needs and was very accommodating (a trait not many sales managers have these days!) The entire experience was perfection from start to finish. Even post sale, Mark is still very much active from a client relationship standpoint. That is what I love as a customer and that is what will keep me a customer for Lexus in the forthcoming years. I would recommend that anyone interested in a Lexus go to Ken Shaw... superb quality, service, and knowledge! Sincerely, Kulsum Qasim, Super Satisfied Long-Term Customer More

A Class Organization My experience with Ken Shaw has always been a positive one. What's so nice is to see the same faces over the past 8yrs. This alone says a lot about My experience with Ken Shaw has always been a positive one. What's so nice is to see the same faces over the past 8yrs. This alone says a lot about an organization. From speaking with Wiesia to make an appt. and then Yolano or Sandy to help with the service has always been a pleasurable experience. Always accomadating, friendly and helpful. This is the reason I travel from 70km to have my car maintained/serviced. 5stars for the service department. Betsy T More

A pleasant experience! I recently acquired a Lexus from Ken Shaw and my experience from purchasing to delivery was awesome. A special mention for Michele Cormier, Sales Cons I recently acquired a Lexus from Ken Shaw and my experience from purchasing to delivery was awesome. A special mention for Michele Cormier, Sales Consultant, I dealt with. Michele was very professional, patient, and customer focussed throuhout the transaction process and made it a very comfortable experience for me. It was a pleasure interacting and doing business with her and she represented Ken Shaw dealership very well. Thanks Michele! More

Follow-up to my last review AS THE STEERING WHEEL TURNS.. For those who were following my Ken Shaw Lexus dealership experience posted Friday, there's news. Paul Shaw - who ow AS THE STEERING WHEEL TURNS.. For those who were following my Ken Shaw Lexus dealership experience posted Friday, there's news. Paul Shaw - who owns the dealership with his brother Ken - phoned me today in response to my review, which i'd posted here as well as on Facebook. Thought my language was a bit harsh. We differed on that point. Anyway, I appreciated the courtesy of a phone call, and the fact he said he talked with salesman Raphael and manager Simon. He assured me customers WILL be given a price should they be asked for one again from now on. I should hope so. Interestingly, he said most customers WILL make an offer and - this is key - they wouldn't sell nearly as many cars if customers did what I did and insisted they be given a price. I take that to mean, pressure tactics aimed at insisting a customer make an offer usually work. There's a lesson in there, my friends. More

Great dealership I've been dealing with Mark Aquilla in sales for 4 years and he has provided me with excellent service and follow-up. The service dept. also provides I've been dealing with Mark Aquilla in sales for 4 years and he has provided me with excellent service and follow-up. The service dept. also provides excellent service and follow-up I've recommended them to friends who've received the same excellent service. More

The Best of the Best A big "Thank You" to everyone at Ken Shaw Lexus, especially our salesperson, Michele Cormier! We're back to purchase another Lexus from Ken Shaw. A big "Thank You" to everyone at Ken Shaw Lexus, especially our salesperson, Michele Cormier! We're back to purchase another Lexus from Ken Shaw. Besides offering a great vehicle, everyone at Ken Shaw has been extremely professional and helpful...but the person who stands out from the the rest is Michele. From the very first day we walked in we told her what we needed, and she found the perfect vehicle for us. She is extremely knowledgeable and worked with us to find a car that suited our needs while being in our price range. Michele gave us a thorough run through of the SUV we had decided to buy and left no question we had unanswered including the finance portion of the deal where they explained all extra incentives available to us but not once did we feel pressured to buy something that we did not want. Right from the start Michele was honest and friendly. Extremely customer service focused, professional, knowledgeable and helpful - NO request insurmountable. We now consider Michele a friend, as well as our salesperson. She goes well beyond to make sure every detail is perfect. We are now on our fourth Lexus SUV and have actually driven across the country to deal with Michele when trading in our old vehicles and finding our new one. We can't say enough about Michele and the staff at Ken Shaw and we look forward to our continued relationship. More

Have dealt with Ken Shaw Lexus for 30+ years. The Have dealt with Ken Shaw Lexus for 30+ years. The service is personable and professional. Customers count. Employee turnover is low. This says a lo Have dealt with Ken Shaw Lexus for 30+ years. The service is personable and professional. Customers count. Employee turnover is low. This says a lot about a place to work. Customer lounge/restaurant is a bonus. Complimentary Massey Hall performance/reception was a delight. New vehicle purchase was well priced- no haggle. Also a delight. More

Just bought a 2014 Lexus IS250 AWD from Ken Shaw Lexus. All the negotiations were done by e-mail and they were great to deal with. When I arrived to pick up the car, everything was incredibly organized and All the negotiations were done by e-mail and they were great to deal with. When I arrived to pick up the car, everything was incredibly organized and required a few signatures. I really liked how laid back the sales staff were, I was not pressured to buy anything I didn't want. This was a really good experience and I will return to service my car there and buy more cars in the future. The dealership is a bit far from downtown, but well worth the trip. Prior to making the purchase, I visited Downtown Lexus and Lexus on the Park. Both experiences were not great. Ken Shaw Lexus was the most professional out of the bunch and just really easy to deal with. PS, the car is beautiful in Nebula Grey with a black leather interior! More

I have just purchased a CPO 2010 RX 350 from Ken Shaw Lexus - working with Betty Yang was an amazing experience. Betty was extremely competent and professional and above all had infinite patience in sho Lexus - working with Betty Yang was an amazing experience. Betty was extremely competent and professional and above all had infinite patience in showing me all the features in my new car. Not once did I feel that she was in a hurry, but in a very easygoing way made sure I understood how everything worked. To trade in my old vehicle and make a deal was a breeze thanks to Simon Wong, sales manager. He gave me good deal and few extras I asked for. From financial point, was pleasure working with Daniel Fung, financial service manager. He answered all my questions and beyond regarding the loan. This was definitely the best experience I have ever had in purchasing a car! Thank you Betty, Simon and Daniel for making the process so easy and effortless - it was a pleasure dealing with you. Zibi More

Being the mother of a handicap son, it is sometimes very difficult to get appointments/services to work around my son's programs. BUT NOT AT KEN SHAW LEXUS! Sandra was completely understanding & accomodated difficult to get appointments/services to work around my son's programs. BUT NOT AT KEN SHAW LEXUS! Sandra was completely understanding & accomodated me! Yolano has also assisted me greatly in the past. This is my 3rd Lexus over several years & I keep coming back, not only for the fabulous vehicles but also for the wonderful service & staff! 5 PLUS STARS!!! I would not go anywhere else!!! More