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Island Ford Superstore
Duncan, BC
1,124 Reviews
Island Ford Superstore is your centrally located Vancouver Island Ford Dealer. Our 22,000 square foot state of the art location in Duncan, BC has recently changed its name to Island Ford from Flagship Ford. We are situated approximately 30 minutes north of Victoria, BC and only 30 minutes south of Nanaimo, in the Cowichan valley.
Looking for a Ford Dealer in Parksville, Courtney, Comox or the Campbell River area? Give us a call or come down and visit us, we know the trip will be worth your while.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,124 reviews
June 09, 2015
Another Great Deal !!!! My Family has bought 8 vehicles from Dave Faithful, and every time has been a pleasure and he always goes out of his way to help or make the customer My Family has bought 8 vehicles from Dave Faithful, and every time has been a pleasure and he always goes out of his way to help or make the customer happy. Edie Lange is also a pleasure to deal and goes out of her way to help.. More
by hgoss2003
Helpful June 07, 2015
Great Service They were a pleasure to work with, and we were in a vehicle in no time! Ali is very kind, very helpful and totally understanding. Chris also worked They were a pleasure to work with, and we were in a vehicle in no time! Ali is very kind, very helpful and totally understanding. Chris also worked his magic to get us in a vehicle! These guys are very professional and are great to work with! More
by gerryisagirltoo
Employees Worked With
Chris Tarala
June 05, 2015
Awesome!! We just got a new to us truck and we can not be happier about the service we got. Derren was amazing and incredibly helpful. Thank you so much. We just got a new to us truck and we can not be happier about the service we got. Derren was amazing and incredibly helpful. Thank you so much. More
by hawkbay
Employees Worked With
Derren Jesson
June 02, 2015
A excellent deal all around. As my wife and I have dealt with the Duncan Ford dealership for over 20 years. We have been treated with the utmost respect and courtesy from everyone As my wife and I have dealt with the Duncan Ford dealership for over 20 years. We have been treated with the utmost respect and courtesy from everyone who works there. In particular, Dave Faithfull and Edie Lange. From the moment you entered the dealership to the time you put your " John Henry " at the bottom of the last page there was an ambiance that made you feel that you belong there. I would certainly recommend this dealership to my friends and especially the above mentioned duo. ( P.S. Thanks for the laughter Edie). Looking forward to my F150 first maintenance schedule. More
by Alain1j
June 02, 2015
The Faithful Experience My wife and I consider it extremely fortunate that the first salesman we met at Ken Evans Ford was Dave Faithful. It was like being welcomed into a f My wife and I consider it extremely fortunate that the first salesman we met at Ken Evans Ford was Dave Faithful. It was like being welcomed into a friendly family. He never put any pressure on us to buy, but when we were ready he said that he would get us the best deal possible. With all the cars we bought from him, he took the extra time to patiently explain how everything worked. He was very knowledgeable' He always phoned a few days later to see whether everything was satisfactory and not to hesitate to drop in at anytime He calls us Mom and Pop We should be so lucky. Jeanine and Walt Dennis More
by argus1
May 28, 2015
My three Fords from Islandford My third car from this Dealer !st. Car 2004 focus Great car, 2nd car 2012 focus hatch back, Problems with Transmission so traded it in on 2015 Esc My third car from this Dealer !st. Car 2004 focus Great car, 2nd car 2012 focus hatch back, Problems with Transmission so traded it in on 2015 Escape, so far 4600klm no problems great car. all three cars bought from Dave Faithful,Have known Ken Stock in service for over 2 0 years all servicing done at this Dealership, Deanna and Susie since 2004 very nice and friendly people, Dave Faithful, great salesman and knows his cars, all though I think he would rather ride his mountain bike. Bernadette a great help when I had trans trouble arranged a loaner car after hours,.a 2015 Escape, this had some influence on what kind of car I would trade for I do not remember the name of the gentleman in fiance who did the paper work, but all went well.Clay let me in and took me to Bernadette,When I had trans trouble (I think he no longer works at this dealership) More
by wes
Employees Worked With
Other Employees :
Clayton, Bernadette Scudder, Susie Irvine
May 28, 2015
Thank-you Kyle!! I love my *new* to me Kia Soul!! I purchased it thru Kyle at Island Ford. Kyle was professional, extremely attentive and made sure all the details we I love my *new* to me Kia Soul!! I purchased it thru Kyle at Island Ford. Kyle was professional, extremely attentive and made sure all the details were taken care of. Chris and Dan were fantastic in helping us close the deal. Island Ford staff exceeded my expectations and made buying my car a great experience. If you are in the market for a new or *new* to you car go to Island Ford and ask for Kyle Martin More
by Lisahyk
May 26, 2015
My daughter's first car We have purchased multiple vehicles with Ford. People there have always treated us like family. Sandra helped us, great person to work with. Will We have purchased multiple vehicles with Ford. People there have always treated us like family. Sandra helped us, great person to work with. Will continue to recommend and shop at Ford. More
by First car Rosie
May 20, 2015
Awesome salesman We recently purchased a 2014 Mustang convertible and we were very pleased and surprised at the friendly efficient service we received. Our salesman, We recently purchased a 2014 Mustang convertible and we were very pleased and surprised at the friendly efficient service we received. Our salesman, Ryan Provençal made the experience enjoyable. I would recommend this dealership to all my friends and family. More
by Mustanghappy
Employees Worked With
May 19, 2015
Awful 2 year run around! I bought my 2013 Ford Fiesta in June 2013 at then Ken Evans. About 6 months (roughly) after I bought it, they had changed name and location. I noticed I bought my 2013 Ford Fiesta in June 2013 at then Ken Evans. About 6 months (roughly) after I bought it, they had changed name and location. I noticed the noisy shifting and poor gear change, so I brought in to get looked at. I was informed that I just needed to learn how to drive the car and there was nothing to worry about. They test drove it, washed it and sent me on my merry way. The problem had gotten progressively worse . So I went back 1-2 more times with the same thing 'there is nothing wrong with the car, its just a little louder shifting than other cars. Once again sent on my way. Problem still there. It was starting to get so bad with shuddering, slipping gears, not being able to find a gear to shift into that I didn't like driving for long periods of time. After a few more visits over the year I kept getting told its nothing, until a service mechanic told me early this year, (year and a half since purchase) that there is a problem with the clutch and they are waiting for new clutch parts to replace old clutch parts. He suggested that I run it until 'a part falls off' because my car wasn't failing the test. Thus not being able to be fixed. It finally took angry demands and phone calls stating that this has gone on long enough and something needs to be done. I asked the woman how many times do I have to come in until this gets fixed? I haven't been happy with the car since purchase. No one had ever contacted me to see if I was happy with the car no one sent reminders about oil changes. The salesman that sold me the car basically vanished off the face of the earth once I signed some papers. She told me that she would V.I.P. me and assured me that this would get fixed. So parts were ordered and waited I did, until this last Thursday. I made the appointment 1.5 weeks in advance and was told to bring my car in before they even really opened, and that my car would be the very first one looked at. It wasn't looked at until 11. It sat there for 3 hours. Told me they needed it all day, as it takes 4-6 hours. At that time I was offered a ride but they did not have any cars 'left' for me (at 8 in the morning) so I waited around in Duncan for 6 hours . They only worked on it for 3 hour (work order says 4, which isn't possible) as I was there to check status or pick up. When I got there they had told me that my car had just got put on the lift and sent me to get a rental car as they would need it overnight. When I got to budget they sent me back to Island Ford. They had lost my car or rather mixed it up with someone else's. I don't believe they even had time to drive it to make sure it was fixed. I was given my key and almost sent on my way. I demanded I got my paper work as this was the second time of them trying to not give me paper wo.k So finally my clutch got replaced. When driving off the lot I had noticed it felt funny, but it had been a long day and I just wanted to be done. Next day I notice this moderate vibration, I call and make a new appointment. Chad absolutely assures me that my car will be the first one worked on and I have nothing to worry about. So today I take my car in bright and early. the lady sits in my car with me and listens to the car and feels the vibration so she quickly does my paper work and tells me to have a cup of coffee and they will get back to me. Equally quick they take it for a test drive. Then it sits parked for 1hour and a half all together and so do I. Finally I go and ask what is going on. The lady says 'oh we're just sending it to get washed' .. what? Why? Told her I was getting so mad. So she does some scrambling and tells me that it needs a new clutch the one they put in isn't any good. So I yelled for my keys back gave them a piece of my mind, drove home, called Steve Marshall, took my car in, got it test driven, and they ordered my new parts. All in a half hour tops, from the time I arrived. Steve Marshall treated me like royalty. I Will never ever step foot in island ford again. I really have been treated unfairly, made me feel like it was all in my head. They brushed me off for almost two years. They.gave my false hope repeatedly.This is honestly the worst experience I've ever had. This should have been an easy fix. This was my first new car, I could have been a life long customer. More
by Angry
