Island Ford Superstore

To the woman who threatened to repo my best friends car, As her first new car, she thought she was doing the right thing by bringing her car in to the manufacture. To build a relationship with a service As her first new car, she thought she was doing the right thing by bringing her car in to the manufacture. To build a relationship with a service department close to her. Never could I have imagined receiving the call I did following the interaction she had with you. How dare you? How dare you talk to some one in such a way. I hope you never speak to someone this way. I hope that you take some time to think of how something like that would make someone feel. Who do you think you are? You are not the bank, you are not the dealership that sold her the car in the first place, you are a service advisor. Your Job primarily being responsible for managing customer requests for maintenance and repairs, providing excellent customer service to customers, writing repair orders, communicating with customers about the status of work, collecting payment for services, accurately handling cash and credit payments, & selling additional services, including parts and accessories where appropriate. Not to make comments "you're lucky you came back to pay or else I would have hated to come to your house and repo your car" in a condescending tone with a smile on your face. If your store policy required payment in full, you should have just said that. Rather than telling her it was okay to do her daily limit the day of pick up and the remaining balance the following day. More

Justin perpetuates the markup pricing that Ford CEO Farley said will be punishable. Dont buy from Justin. Ford CEO Jim Farley knows who they are, and they will feel Ford’s wrath in their future vehicle Farley said will be punishable. Dont buy from Justin. Ford CEO Jim Farley knows who they are, and they will feel Ford’s wrath in their future vehicle allocation. More

I purchased a mustang in July at Island Ford and dealing with Dave Faithfull was such a relaxing and enjoyable experience I just went back to Dave and purchased a new Ford Maverick. His expertise, knowledge with Dave Faithfull was such a relaxing and enjoyable experience I just went back to Dave and purchased a new Ford Maverick. His expertise, knowledge and professionalism is second to none . It was an breath of fresh air working with him. I highly recommend him . More

Dave made my purchase very easy and comfortable. I highly recommend him when you are thinking about purchasing a new vehicle. I highly recommend him when you are thinking about purchasing a new vehicle. More

Island Ford superstore is a first class outfit! They always do their best to take care of me. Working with Dave Faithfull is the icing on the cake. Super knowledgeable and always eager to do wha They always do their best to take care of me. Working with Dave Faithfull is the icing on the cake. Super knowledgeable and always eager to do whatever is necessary. I could not recommend the man enough! More

Own a F-150. Had taken it to Island Ford Service for regular service initially and there after when they called for reminders to come in. This year however, after i was called i called to make an appoin regular service initially and there after when they called for reminders to come in. This year however, after i was called i called to make an appointment and was put on a lengthy hold, so i ended up hanging up. Sent a direct e-mail to the business card i had (Deanna SCHMIDT) and got no reply. Used the on line Chat and a rep said they would deliver a message to the dealer...well they did. I rec'd an email from Patricia FARAG and signed by a Keith CURRAN (indicating he was the service manager). Keith indicated that someone would get back to me shortly to set up an appointment. I heard nothing for a day so followed up with an email to him asking when. We are in day 3 now and still no appointment for a regular service so within minutes i was able to set up an appointment with another company. BTW, if you schedule a time at Island Ford...don't expect to get in at the designated time...they take your servicing in their stride...previous times, i waited 3-5 hours from scheduled drop off to finish for a regular maintenance. More

It was an absolute please in dealing with dave especially as i had not met him before. i have purchased around 30 vehicles from various dealerships on the island since 2006 and have never met anyone so comm as i had not met him before. i have purchased around 30 vehicles from various dealerships on the island since 2006 and have never met anyone so committed to personal service. It will be a sad loss to your dealership when he finally retires i look forward to dealing with him in the future especially in the summer when i swing by with my restored classis car and take him for a burn More

Dave just sold us our fourth F150, and proved once again, if you are going to buy a vehicle, you should buy it from Dave. Excellent service,no surprises, everything done right. Even delivered it right to o if you are going to buy a vehicle, you should buy it from Dave. Excellent service,no surprises, everything done right. Even delivered it right to our house. More

We had a good experience at Island Ford - friendly, good service and good price. Thanks Amado! service and good price. Thanks Amado! More

Bought a 2019 F150 from Island Ford today. From start to finish our salesman Guido gave us exemplary service. And the sales efforts were topped up by the sales manager Kyle. We have purchased 3 vehicles finish our salesman Guido gave us exemplary service. And the sales efforts were topped up by the sales manager Kyle. We have purchased 3 vehicles from this dealership over the years. Every time it’s time to buy something new we try to give our business to some of the dealerships closer to home. But they don’t seem to care if they sell or not. So if you’re looking for a dealership that cares about selling and a sales rep that cares about his relationship with their customers, go see Guido at Island Ford in Duncan. He’ll go the extra mile to get you the deal that works for you. Thanks guys for another positive experience More