Island Ford Superstore

Happy with the service Very happy to deal with Sandra, she's very good at her job. Was easy to deal with, I would come back again in the future. Had mirror troubles with tru Very happy to deal with Sandra, she's very good at her job. Was easy to deal with, I would come back again in the future. Had mirror troubles with truck purchased which they dealt with right away at no cost. Thanks again More

The people at Island Ford made me feel welcome! From the moment I started talking to the people at Island Ford when I was still in Ontario to the purchase of my new car and the warranty work, I was From the moment I started talking to the people at Island Ford when I was still in Ontario to the purchase of my new car and the warranty work, I was so pleased with everyone I dealt with at Island Ford. My daughter and I especially loved Sandra and Chris who made us feel so welcome in or new home on the Island. We love our 2018 Ford Escape and would not hesitate to return to Island Ford for service and another vehicle. More

I found was I was looking for Keegan was very professional and also able to communicate on a personal level. He is a great salesperson and is very respectful. I wouldn’t hesitate t Keegan was very professional and also able to communicate on a personal level. He is a great salesperson and is very respectful. I wouldn’t hesitate to recommend Keegan to anyone wishing to purchase a vehicle at Island Ford. He went beyond the call of duty in giving me a ride from my home to pick up the vehicle after purchase and made every effort to accommodate me during the process. I also have to give an honorable mention to Amado who also participated in the process. Great job both of you. THank you Keegan. More

Great service!!!! I have recently got a 2018 f 350 and the experience was amazing and Dave has gone be on the call of duty even after the perches. I am bring my truck d I have recently got a 2018 f 350 and the experience was amazing and Dave has gone be on the call of duty even after the perches. I am bring my truck down for servicing and being from Nanaimo getting a ride back up well the truck is being worked on was going to be a problem. So Dave offered to give me his own truck so I could get back to work. Just an amazing person thanks again buddy More

DAVE AND EDIE ARE THE BEST IN THE INDUSTRY!! Over the years Edie and Dave have always amazed us with what they can do and yet again they rose to the occasion! They are our Ford family and they ne Over the years Edie and Dave have always amazed us with what they can do and yet again they rose to the occasion! They are our Ford family and they never let us down! We couldn’t be happier with how we are treated with the no sales pressure from Dave to the easiest paperwork routine with Edie to get us out the door quickly. We can always count on them to return our calls promptly and find us what we want . We can’t wait til our next purshase, thanks guys!!! More

extremely satisfying & strss free vehicle purchase Joe B. We have purchased three vehicles from Dave Faithfull. Each time it has been a pleasure to deal with someone that truly cares about his customer and is We have purchased three vehicles from Dave Faithfull. Each time it has been a pleasure to deal with someone that truly cares about his customer and is always smiling and up beat. This last purchase was a special order and Dave spent the time to make sure we were ordering everything that we wanted and needed in a truck. Upon delivery to us he went out of his way to make sure we were completely satisfied. Even giving the windows a second cleaning and removing a small spot from a mirror. Wow what customer service. Chris Tarala in the business office was also very helpful explaining and making sure we understood all documents and programs related to our new vehicle. If your in the market for a vehicle we highly recommend talking to Dave. A High five to Dave and the rest of the staff at Island ford, outstanding customer service More

Simply Awesome Purchased my 2nd Ford Escape in 11 years from Island Ford. From the moment I walked through the doors, I didn't feel any sales pressure and was meet b Purchased my 2nd Ford Escape in 11 years from Island Ford. From the moment I walked through the doors, I didn't feel any sales pressure and was meet by a vey knowledgeable sales person, Sandra Jurcic. She was friendly and extremely helpful. I would purchase my next vehicle from Island Ford. I have been coming to this dealership for service since I purchase my 1st Escape in 2008, very professional. Bruce N. More

Unpleasant encounter with advisor (juric) and sevice manager I was charge for service even I was covered under my maintanance plan. Service team sucks. Nothing was done and want to make money for a very poor ser I was charge for service even I was covered under my maintanance plan. Service team sucks. Nothing was done and want to make money for a very poor service and attitude. No way I will ever come back. Ripper..... More

Great all around experience Beyond satisfied with my recent F-150 purchase from Island Ford. These guys went above and beyond to make me satisfied with the deal and Rob Martin ev Beyond satisfied with my recent F-150 purchase from Island Ford. These guys went above and beyond to make me satisfied with the deal and Rob Martin even drove from Duncan to Parksville and back, to pick me up so I could drive my new truck home earlier than anticipated. Quite happy and would purchase from Island Ford again in the future, Thanks guys! More