Doing my research prior to entering the dealership, I still was a bit apprehensive about approaching a sales person and negotiating the best deal possible. My first contact was with Colleen Harnack, and she was very pleasant, engaging, knowledgeable and treated me as a valued (potential) customer. She was more than willing to discuss the vehicle, answer any questions I had, and after reviewing the options and the price, we went for a test drive. I eventually purchased the vehicle. Colleen make my experience a pleasant one.