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Fraser Durham Chrysler Dodge Jeep Ram Inc. - Service Centre
Oshawa, ON
70 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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70 Reviews of Fraser Durham Chrysler Dodge Jeep Ram Inc. - Service Centre
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March 03, 2025
AVOID THIS PLACE LIKE THE PLAGUE! Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me without my vehicle for a total of 130 days (and counting). Incident #1 (Aug 7 - Sept 16, 2024): My truck was in the shop for over a month, and I was provided with misleading information regarding my rental car coverage. Despite my warranty covering $40/day, I was left with unexplained extra charges. I was bounced between Fraser Chrysler and Enterprise multiple times. Enterprise staff was EXCELLENT, Fraser Chrysler should take notes. After weeks of waiting for a part with no tracking information, I escalated to now Ex Service Manager Chris Mitchell, who resolved the issue within minutes—highlighting the clear incompetence in communication from my assigned service advisor, Laura Gage. Incident #2 (Dec 9, 2024 - Jan 15, 2025): On Dec 4, I reported severe steering issues that caused me to nearly crash my truck and urged that I needed to drop my truck off to their lot (this is where I purchased my truck anyways) and was told no space was available until Dec 9. I had to rent a car at my own expense while waiting for another warranty authorization and repair. Again, my service advisor failed to provide tracking details, despite my warranty company confirming the part had arrived days earlier. When I confronted Fraser Chrysler about this, they falsely claimed the part had been damaged, sent back, and replaced—all within an unrealistic timeframe. Which turned out to be incorrect and factually false. When I finally received my truck back, it was in worse condition. Within four hours, it became undriveable again. I demanded Fraser tow it back, and the response from management was dismissive. I was eventually given a loaner that had less than 50km of gas mileage, and upon further investigation, found that the differential installed on my truck was likely damaged and improperly sourced. Incident #3 (Jan 15 - Present, 2025): After further issues, Fraser Chrysler diagnosed a transfer case failure. I was promised updates but received no communication for weeks. When I personally followed up, I was told the part was not yet received, though my warranty company had no record of the order. More delays followed, and after multiple ignored calls, I finally learned my truck would go into the shop on Feb 7. After installation of the transfer case, the truck still could not steer. It was discovered that the rear differential installed during Incident #1 had the wrong gear ratio, meaning Fraser Chrysler installed an incorrect, unverified part on my truck last year. On Feb 27, my warranty provider confirmed that it is impossible for them to supply incorrect parts—proving Fraser Chrysler’s ongoing mismanagement. I have now been without my truck for 133 days and have suffered extreme financial and emotional stress. Fraser Chrysler has offered zero accountability, no urgency, and no compensation for my time, rental expenses, and vehicle payments for a truck I do not even have. Unfortunately, this battle is far from over as well. More
by kris
Employees Worked With
Other Employees :
John Bianchi, Carlee Fraser
March 01, 2025
I highly recommend avoiding purchasing or servicing a vehicle here. Within 3 months of owning a 2024 Durango it needed a cluster repair and has now been at the dealership for 6 weeks. 4 weeks after it wa vehicle here. Within 3 months of owning a 2024 Durango it needed a cluster repair and has now been at the dealership for 6 weeks. 4 weeks after it was there, we found it had sustained damage to the back end. The dealership's response and management of the issue have been poor, showing complete disregard towards customer care. They don’t respond to calls, emails or letters, nor have they provided any consistent updates on the repairs or the damages. They refuse to take responsibility, insisting it is our responsibility to repair the damages and are refusing to provide information on the incident. Their customer service is extremely lacking, showing disregard for customers after a purchase. This experience has been beyond disappointing. More
by Lisa D.
January 29, 2025
Think Twice Before Choosing This Dealership – Poor Diagnosis, Poor Service I had a highly disappointing experience at Fraser Durham Chrysler Dodge Jeep Ram dealership that I feel obligated to share. Diagnosis, Poor Service I had a highly disappointing experience at Fraser Durham Chrysler Dodge Jeep Ram dealership that I feel obligated to share. If you’re considering bringing your vehicle here, I strongly advise getting a second opinion first – you could end up paying for repairs your car doesn’t actually need. I brought my Ram 1500 truck in on January 8th due to starting issues. They diagnosed the problem as a faulty starter and replaced it. However, when I went to pick up my truck that evening, it still wouldn’t start. This was despite the fact that a prior diagnostic test at Canadian Tire confirmed there were no issues with the starter or battery. I tried explaining this to the staff, but my concerns were brushed aside in a rushed and dismissive manner. On January 9th, I spoke with a receptionist who insisted the issue was the battery. Despite repeatedly explaining that Canadian Tire had already tested the battery and found no issues, I was pressured into purchasing a new battery. Yet again, the truck still didn’t start. The entire ordeal resulted in wasted time, unnecessary expenses, and extreme frustration. My vehicle sat at the dealership for nearly a week with no resolution, only for their initial diagnosis to turn out to be completely wrong. The lack of professionalism, proper communication, and follow-up from the manager and staff was unacceptable. If you value your time and money, I’d recommend taking your vehicle elsewhere. More
by Charles
April 14, 2024
Warning for anyone who uses Fraser Durham Chrysler In Oshawa. I had purchased and changed over to summer tires. On my way home, the front wheel nearly came off, and had to drive 50 km on the highway to s Oshawa. I had purchased and changed over to summer tires. On my way home, the front wheel nearly came off, and had to drive 50 km on the highway to safety as the car was shaking violently. Just a warning to others, I was glad my kids weren’t with me as it was the scariest drive of my life, but I know I will not be using that dealership again. More
by tina_mann
Employees Worked With
October 28, 2023
We had an unusual circumstance and Colleen helped us through it admirably. She was super friendly and a joy to work with. We really appreciated her help. through it admirably. She was super friendly and a joy to work with. We really appreciated her help. More
by Mattymcd
Employees Worked With
July 28, 2022
I highly recommend finding another dealership to deal with. I wasted money having them diagnose an issue that they falsely identified and wanted to charge me $800+ to fix, which would have been a waste o with. I wasted money having them diagnose an issue that they falsely identified and wanted to charge me $800+ to fix, which would have been a waste of money as they missed the gaping hole in my vacuum line. They were unable to locate the massive cut in a vacuum line that I paid them to diagnose, instead had to bring it to another dealership who found the actual issue promptly instead of claiming it was another issue and trying to overcharge me. Do yourself a favor and spend your money elsewhere, their service department has no idea what their talking about and their service manager is rude and argumentative. More
by Ulauma
July 13, 2020
Ability to deal with not so frequent problems The oil pan on my Doge RAM needed replacing due to age. The operation went flawlessly. There was even no need to bring in an extractor to remove diffi The oil pan on my Doge RAM needed replacing due to age. The operation went flawlessly. There was even no need to bring in an extractor to remove difficult bolts. More
by BDRAM
Employees Worked With
Raj Persaud
May 25, 2020
Staff is knowledgeable and courteous You have a great staff and facility. I was impressed with the work you have done to combat the virus. Your service is number one and your prices are c You have a great staff and facility. I was impressed with the work you have done to combat the virus. Your service is number one and your prices are competitive. i am glad I purchased my car here and I keep coming here for service. More
by paularmitage
Employees Worked With
Raj Persaud
May 22, 2020
satisfied senior This dealership is top notch all the way! They offer suggestions for future maintenance and don't talk you into getting service work done on the spur This dealership is top notch all the way! They offer suggestions for future maintenance and don't talk you into getting service work done on the spur of the moment -- you have time to plan and fit it into your budget. More
by Satisfied Senior
Employees Worked With
Raj Persaud
May 07, 2020
Simple Oil Change. Staff were courteous and helpful in providing drop-off guidance (during COVID 19 Pandemic). My Jeep Cherokee was ready, early the next morning, wit Staff were courteous and helpful in providing drop-off guidance (during COVID 19 Pandemic). My Jeep Cherokee was ready, early the next morning, with service completed efficiently. This included a general vehicle check-up and also identified need for a cabin filter replacement. On arrival at the service area to collect my car, staff were prompt, courteous, and handled the additional complications of cleanliness and non-contact requirement with grace and good humour while being fully attentive. Kudos to all involved. More
by sbowm2551
Employees Worked With
