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Fraser Durham Chrysler Dodge Jeep Ram Inc. - Service Centre

4.4

39 Lifetime Service Reviews

799 Bloor St W, Oshawa, Ontario L1J 5Y6

39 Reviews of Fraser Durham Chrysler Dodge Jeep Ram Inc. - Service Centre

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October 06, 2019

"Always pleasant. Never any problems."

- Skipper

From initial call for service your staff was first class. Friendly and courteous. Kyle was thorough in explaining the brake service completed and follow-up service.

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Recommend Dealer
Yes
Employees Worked With
September 13, 2019

"These guys went above and beyond "

- KBW

They really bailed me out, when another dealership was holding my car for a few days and not doing the diagnostic. They took my vehicle on short notice and really did a great job of getting the vehicle look at quickly and explaining my options for repairs.

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Recommend Dealer
Yes
Employees Worked With
September 01, 2019

"Friendly atmosphere "

- Leefreake

Very friendly atmosphere and work was done in a timely matter and was kept posted on any changes they even went out of their way to get me a courtesy car for the 3 days

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Yes
Employees Worked With
August 21, 2019

"Long day"

- Colesy

I was in getting my Jeep fixed up and decided to wait for it 4 hrs !! but the staff kept me informed and made sure I was comfortable.. they were all very nice!! Highly recommend there service department

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Recommend Dealer
Yes
August 14, 2019

"👍Fraser Chrysler "

- SAKJeep

Polite & friendly service staff. Explain the work done clearly. I’ve been a customer for several years & always use Fraser Chrysler to service my vehicle.

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Yes
August 01, 2019

"Had good knowledge of my issue "

- Rchokelal

When we spoke about my issue, they had some ideas and background. Their tech found some firmware updates and applied them. They also provided me some ideas regarding system limitations that may be causing issues. After the repair, the bluetooth seemed more stable and after I applied one of their suggestions, I was able to stream music uninterrupted.

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Recommend Dealer
Yes
Employees Worked With
Aug 06, 2019 -

Fraser Durham Chrysler Dodge Jeep Ram Inc. responded

Good afternoon Thank you for taking the time to provide us with a review of your recent visit at Fraser Chrysler. We are happy to hear that our team was able to assist and correct the issues you were having. We appreciate your feedback as it is important to our team. Have a wonderful afternoon and thank you for choosing Fraser Chrysler as your dealership. Regards Your Fraser Chrysler team.

July 16, 2019

"Went in for Warranty (Recall)"

- AplhaRebel

Software update for Recall on my 2019 Ram Rebel. Staff was polite and courteous. Only had to wait 1 hour for the update to be completed.

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Recommend Dealer
Yes
Employees Worked With
Jul 29, 2019 -

Fraser Durham Chrysler Dodge Jeep Ram Inc. responded

Afternoon AplhaRebel; Thank you for sharing with us your recent service experience at Fraser Chrysler. We truly appreciate your time and feedback. Our team looks forward to assisting you with all your future vehicle needs & maintenance. Have a wonderful day. Regards, Your Fraser Chrysler team.

June 19, 2019

"Not very professional staff"

- Power Wagon

Upon arriving for my oil change appointment on Tuesday the 18th of June there was one person at the counter and 3 people waiting. After 5 mins another person went to the counter. After my wait for my oil change a lady rounded the corner and asked me if I owned a red truck. She did not address me in my first and or last name. I got to the counter and paid my bill. I asked her if there were any concerns or recommendations and she looked up at me with a blank stare for a couple of seconds and said no it looked fine. She had no idea in my opinion. I also saw my tire pressures were marked as being 40 psi on the check sheet. My truck tires are 60 and 65 psi. I know because I filled them to specs. Obviously not checked just guessed. Very concerning in both areas for lack of professionalism and trust in their work. I don’t know any names.

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Recommend Dealer
No
Employees Worked With
Jun 20, 2019 -

Fraser Durham Chrysler Dodge Jeep Ram Inc. responded

Good afternoon; We understand that you have spoken to our service manager regarding your concerns with your recent Fraser Chrysler experience. Our team values and appreciates your feedback as we are always looking for ways to improve and exceed our customer expectations. Your time is valuable and we acknowledge and respect it. Our team hopes that our management was able to gain your trust so that we may continue to assist you with all your vehicle needs and maintenance. Have a pleasant evening. Regards, Your Fraser Chrysler team.

June 06, 2019

"Service Failure"

- Jan T

Left my jeep for service 9 days ago and NOBODY has bothered to get back to me. I've called, left messages, spoke to one person who seemed to understand and promised he or my service advisor would get back to me, and yet NOTHING. Still waiting. What's going on? Did they smash it up? Was it stolen? Did they sell it? What aren't they telling me? They're treating me like something on the bottom of their shoe. Why? Because I'm female? - I just don't matter? Are they punishing this customer so that I'll take my business somewhere else???? Do you realize that when you leave your vehicle, you don't get a receipt! How do I prove that they have my jeep? They won't even talk to me. Do I have to get a lawyer involved?

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Recommend Dealer
No
Employees Worked With
Jun 20, 2019 -

Fraser Durham Chrysler Dodge Jeep Ram Inc. responded

Good afternoon Jan We are to understand that you have been in contact with our service manager regarding your concerns of your recent experience at Fraser Chrysler. We do apologize for any inconvenience this may have caused you. Thank you kindly for your comments as we are always looking for ways to improve and exceed our customer's expectations. Our team hopes that our management was able to resolve any further issues and that we may continue to provide you assistance with all your vehicle needs and maintenance. Your feedback and opinion is truly important to us. Have a pleasant evening. Regards, Your Fraser Chrysler team.

May 25, 2019

"Great for service "

- AT

Since i moved from my original dealer Scarborough town to Fraser Chrysler oshawa. Fraser Chrysler is best place for all services for vehicles. Kyle, Peter, Dave are very honest and very friendly to provide assistance for service. Its not place that forcing u to do extra service for extra $$.

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Recommend Dealer
Yes
Employees Worked With
Jun 20, 2019 -

Fraser Durham Chrysler Dodge Jeep Ram Inc. responded

Thank you AT for your recent review of your experience at Fraser Chrysler. Our team values your feedback and comments as we continue to look for ways to improve and exceed our customer's expectations. We are happy to hear that our team member Kyle was able to assist you with your vehicle needs and maintenance. We look forward to assisting your in the future. Have a wonderful evening. Regards, Your Fraser Chrysler team.

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