Fraser Durham Chrysler Dodge Jeep Ram Inc. - Service Centre

From initial call for service your staff was first class. Friendly and courteous. Kyle was thorough in explaining the brake service completed and follow-up service.

They really bailed me out, when another dealership was holding my car for a few days and not doing the diagnostic. They took my vehicle on short notice and really did a great job of getting the vehicle look at quickly and explaining my options for repairs.

Very friendly atmosphere and work was done in a timely matter and was kept posted on any changes they even went out of their way to get me a courtesy car for the 3 days

I was in getting my Jeep fixed up and decided to wait for it 4 hrs !! but the staff kept me informed and made sure I was comfortable.. they were all very nice!! Highly recommend there service department

Polite & friendly service staff. Explain the work done clearly. I’ve been a customer for several years & always use Fraser Chrysler to service my vehicle.

When we spoke about my issue, they had some ideas and background. Their tech found some firmware updates and applied them. They also provided me some ideas regarding system limitations that may be causing issues. After the repair, the bluetooth seemed more stable and after I applied one of their suggestions, I was able to stream music uninterrupted.

Software update for Recall on my 2019 Ram Rebel. Staff was polite and courteous. Only had to wait 1 hour for the update to be completed.

Upon arriving for my oil change appointment on Tuesday the 18th of June there was one person at the counter and 3 people waiting. After 5 mins another person went to the counter. After my wait for my oil change a lady rounded the corner and asked me if I owned a red truck. She did not address me in my first and or last name. I got to the counter and paid my bill. I asked her if there were any concerns or recommendations and she looked up at me with a blank stare for a couple of seconds and said no it looked fine. She had no idea in my opinion. I also saw my tire pressures were marked as being 40 psi on the check sheet. My truck tires are 60 and 65 psi. I know because I filled them to specs. Obviously not checked just guessed. Very concerning in both areas for lack of professionalism and trust in their work. I don’t know any names.

Left my jeep for service 9 days ago and NOBODY has bothered to get back to me. I've called, left messages, spoke to one person who seemed to understand and promised he or my service advisor would get back to me, and yet NOTHING. Still waiting. What's going on? Did they smash it up? Was it stolen? Did they sell it? What aren't they telling me? They're treating me like something on the bottom of their shoe. Why? Because I'm female? - I just don't matter? Are they punishing this customer so that I'll take my business somewhere else???? Do you realize that when you leave your vehicle, you don't get a receipt! How do I prove that they have my jeep? They won't even talk to me. Do I have to get a lawyer involved?

Since i moved from my original dealer Scarborough town to Fraser Chrysler oshawa. Fraser Chrysler is best place for all services for vehicles. Kyle, Peter, Dave are very honest and very friendly to provide assistance for service. Its not place that forcing u to do extra service for extra $$.