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Fraser Durham Chrysler Dodge Jeep Ram Inc. - Service Centre

Oshawa, ON

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67 Reviews

67 Reviews of Fraser Durham Chrysler Dodge Jeep Ram Inc. - Service Centre

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April 14, 2024

Warning for anyone who uses Fraser Durham Chrysler In Oshawa. I had purchased and changed over to summer tires. On my way home, the front wheel nearly came off, and had to drive 50 km on the highway to s More

by tina_mann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Gage
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

We had an unusual circumstance and Colleen helped us through it admirably. She was super friendly and a joy to work with. We really appreciated her help. More

by Mattymcd
Recommend Dealer
Yes
Employees Worked With
Colleen Buchmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2023 -

Mattymcd responded

..

July 28, 2022

I highly recommend finding another dealership to deal with. I wasted money having them diagnose an issue that they falsely identified and wanted to charge me $800+ to fix, which would have been a waste o More

by Ulauma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Melissa Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mitchell
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2020

Ability to deal with not so frequent problems The oil pan on my Doge RAM needed replacing due to age. The operation went flawlessly. There was even no need to bring in an extractor to remove diffi More

by BDRAM
Recommend Dealer
Yes
Employees Worked With
Raj Persaud
Jul 13, 2020 -

Fraser Durham Chrysler Dodge Jeep Ram Inc. responded

Hi Bdram Thank you for providing our team with such a wonderful review of your recent experience in our service department. We are happy that our team was able to get your Ram back on the road safely. Thank you for choosing Team Fraser. Have a wonderful day. Stay safe. Stay healthy. We are in this together. Regards, Your Fraser Chrysler team.

May 25, 2020

Staff is knowledgeable and courteous You have a great staff and facility. I was impressed with the work you have done to combat the virus. Your service is number one and your prices are c More

by paularmitage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raj Persaud
May 29, 2020 -

Fraser Durham Chrysler Dodge Jeep Ram Inc. responded

Thank you Paula for providing our team with a review on your recent experience in our dealership. We are happy to hear that your visit with us was an exceptional one. Our team is working very hard to ensure a safe environment for our team and our clients during our battle with Covid-19. We appreciate your feedback and will share your comments with our team. Have a wonderful weekend. Stay safe. Stay healthy. Regards, Your Fraser Chrysler team.

May 22, 2020

satisfied senior This dealership is top notch all the way! They offer suggestions for future maintenance and don't talk you into getting service work done on the spur More

by Satisfied Senior
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raj Persaud
May 07, 2020

Simple Oil Change. Staff were courteous and helpful in providing drop-off guidance (during COVID 19 Pandemic). My Jeep Cherokee was ready, early the next morning, wit More

by sbowm2551
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gage
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2020 -

Fraser Durham Chrysler Dodge Jeep Ram Inc. responded

Thank you sbowm2551 for taking the time to provide our team with a wonderful review. These times are difficult for everyone and we are happy to see that our service team was able to provide you with an exceptional experience. Our team looks forward to assisting you with all your future vehicle needs & maintenance. Stay safe. Stay healthly. Have a great weekend. Regards, Your Fraser Chrysler team.

April 08, 2020

Greatful under the pandemic situation I'm 84 years old and I required a boost. I phoned the CAA and they came and gave me a boost. In the meantime I phoned Fraser Chrysler to have a new ba More

by c.j.boudreau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raj Persaud
May 22, 2020 -

Fraser Durham Chrysler Dodge Jeep Ram Inc. responded

Thank you C.J. Our team was happy to assist you and get you back on the road safely. Thank you for choosing Fraser Chrysler. Stay safe. Stay healthy. Have a blessed weekend. Regards, Your Fraser Chrysler team

March 27, 2020

Professional fast. Safe. Nice job in a tough time. You guys always deliver great service when I come in. That’s why I keep coming back More

by James
Recommend Dealer
Yes
Employees Worked With
Mike Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raj Persaud
May 22, 2020 -

Fraser Durham Chrysler Dodge Jeep Ram Inc. responded

Thank you James for continuing to choose Team Fraser as your service dealership. We truly appreciate your feedback and look forward to assisting you with all your future vehicle needs & maintenance. Stay safe. Stay healthy. Have a wonderfu weekend. Regards, Your Fraser Chrysler team

March 13, 2020

They were very helpful and very friendly, I would recommend them to anyone. Thank you for helping me, when I was very worried about my truck. More

by shadow_caster4
Recommend Dealer
Yes
Employees Worked With
Craig McDonald, Cheryl Chamberlain
Mar 19, 2020 -

Fraser Durham Chrysler Dodge Jeep Ram Inc. responded

Good morning shadow_caster4; Thank you for providing our team with a review. It is wonderful to hear that our service advisors were able to provide you with an exceptional customer service experience. It is our pleasure to assure your concerns are taken care of and that you are back on the road safely. Have a wonderful day. Regards, Your Fraser Chrysler team.

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