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Don Wheaton Chevrolet GMC Buick Cadillac Ltd.

Edmonton, AB

4.6
979 Reviews
The heartbeat of Edmonton and Western Canada's largest General Motors Distributor, selling vehicles by Chevrolet, Buick, GMC, Cadillac and Corvette. Don Wheaton has been servicing Edmonton, Leduc, Sherwood Park, St. Albert, Spruce Grove, and Northern Alberta with pride since 1963. We would be proud to take care of all your new vehicle, pre-owned vehicle, financing, vehicle service, and auto parts needs in the Edmonton area.
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10727 - 82 Avenue NW

Edmonton, AB

T6E 2B1

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Showing 979 reviews

March 09, 2016

Excellent It was very hard to find another dealer especially when you've dealt with one for many years and had purchased many vechiles, switching to a different More

by garrett123456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2016

Great service Shawn paid attention to our wants and spent the time to find the vehicle we wanted. Tim in finance explained everything very well and answered all ou More

by Jerry S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn MacDougall
March 01, 2016

It was amazing We showed our truck to many dealer. Pete Jewer was the first manager to value our prossession a way we felled right. It is nice when you feel that you More

by Mandy Nothern Alberta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Jewer, Tony George, Alex Gull
February 26, 2016

Personable and Professional It was a pleasure dealing with Shawn. He was personable, believable and accommodating with no pressure! A welcome experience in its entirety. Based More

by Rentagramma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn MacDougall
February 23, 2016

Absolute crooks Do not do business with this dealership!! They took a $2000 deposit from me to hold a vehicle as I am an out of town buyer. They did not like it was More

by dj96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 07, 2016 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Hello Dave, Thank you for bringing your concern regarding our dealership to my attention. I have reviewed the bill of sale, as well as all written communication, text messages, and notes detailing phone calls between you and our sales team. At this time, I would like to clarify a few points, as there appears to be some confusion regarding the manner with which this situation progressed. You are not only an out-of-town buyer, but also an international customer looking to purchase a vehicle in Canada and bring it back to the United States. It appears that you inquired about vehicle exporting with our sales team, which was clearly explained to you is not an aspect of automotive sales that our dealership participates in. You are welcome to personally purchase the vehicle in Canadian funds, and just as a buyer from another province in Canada would be responsible for the difference in taxes, required inspections and any work that needed to be performed to the vehicle (as well as the costs associated) to ensure that it complies with their provincial laws, you would be responsible for same in order for this vehicle to be brought back across the border to the United States. The terms of the deal at the time the deposit was taken included the expectation was that you would be coming to Edmonton to take delivery of the vehicle within a reasonable amount of time, and would be taking care of the necessary provisions to ensure that you would be able to take delivery of the vehicle and bring it back out of the country. In the days after the deposit was placed, you expressed a number of concerns as to why different forms or paperwork were needed to bring the vehicle back to the United States (required documents still left to complete, GST refund paperwork, letter of compliance). On Saturday, you sent a text message to our salesperson indicating that you were ”not booking a plane ticket at this point. Not enough certainty here.” The message went on to detail the cost of the plane tickets had increased, the time required for the trip was not to your liking, and your frustration with the process and our team. You finally stated that your “next ideal timeframe of availability to travel is another month out.” Based on the statements that were made by you on Saturday, it would be a reasonable conclusion that despite the effort put in on both sides, our team would have reason to believe you may not purchase the vehicle within a reasonable amount of time, as there had already been requests made that indicated you did not wish to move forward with the terms of the deal as agreed upon. Rather than continuing to wait and spending more time and resources after the definitive “not booking a plane ticket at this point” statement, we made the decision to return your deposit and carry on with business. If you would like to discuss this further, please contact me directly at (780)439-0071. Dave Mussell, General Manager

February 18, 2016

great experience Was helped with the truck I want the way I wanted it very happy. First class from sales to service and parts all great highly recommend More

by john123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori McCrimmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Len Crotty, Melissa Hinkel
February 18, 2016

Professional and Friendly Shawn was great to deal with, we went back and forth via email and he answered all my questions in a timely and professional manner. He and Troy made More

by Alisha.MacKeigan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Sorge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn MacDougall
February 13, 2016

My new car buying experience. I would highly recommend this dealership for a number of reasons. Very professional with high respect for the customer. Honesty in the pricing. I w More

by Lindsay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Sorge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Gull
February 13, 2016

Excellent, professional service! I absolutely enjoyed purchasing my Chevrolet Cruze from Nik Jr at Don Wheaton Chevrolet. I had been to other dealerships while looking for my first ne More

by robertlovespi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Seredych
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
John McAvoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nik Jr.
February 06, 2016

service was the best ever right from walking in the door xxxx to bad there were not more stars than five these guys deserve a 6 star ratinghis dealer ship i have bought from before and had great service and More

by buba1708
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Mann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn MacDougall
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