Troy Sorge

wish I could make it zero stars. I travelled 3hrs to purchase a vehicle and upon getting there they tried to sell me a vehicle with damaged lifters. I do have a video anyone can tell I travelled 3hrs to purchase a vehicle and upon getting there they tried to sell me a vehicle with damaged lifters. I do have a video anyone can tell it doesn't sound right. unfortunately I can't post it here, they tried several times to convince me that there was nothing wrong with the vehicle even though the salesman himself told me the last 3 buyers before me pointed out the same issues and refused to purchase the vehicle as well. I Truly hope this post sends any potential buyers else where and prevents anyone from being ripped off by this criminal organization. Even got a follow up email from Troy Sorge in which I explained the situation and sent the video, though like my questions remained unanswered. More

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I tried to buy a car from this dealership. Was interested in cash payment, no extra features on the car, base model. They told me that they don't like cash because they don't make enough money Was interested in cash payment, no extra features on the car, base model. They told me that they don't like cash because they don't make enough money. As well, they tried to sell me a car off the lot that had "extras" (meaning some undercoating and films, and peace of mind packages) that I did not want. The Sales rep (Mitchell Wheaton) was understanding when I said I just wanted a base model. When I asked how much a basic car costs, cash, the sales manager came over and asked for $12,000 (yes, I did ask if it's not $1,200) over MSRP. I walked away. Bought the same car from a different dealership the same day at MSRP. More

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My time at Don Wheaton was well spent, the sealer and the staff took the time to help out with what I need, I sincerely appreciated all the help. staff took the time to help out with what I need, I sincerely appreciated all the help. More

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I just purchases a new Cadillac XT4 and had the best experience I have ever had at any dealership in my life! The shop itself is beautiful, clean, and modern but the best thing was the staff that work t experience I have ever had at any dealership in my life! The shop itself is beautiful, clean, and modern but the best thing was the staff that work there were genuine and not into high-pressure sales. It was a really hot day, like 33 degrees, and the manager, who obviously cared about the comfort of their staff and customers, purchased ice cream for everyone - how cool is that! The best part of my purchase was the incredible price I got and how friendly and transparent the Finance Manager was with me. I got an incredible rate and they didn't push me to purchase all those "extra's" that I didn't need. I actually went in with the notion to purchase a different vehicle and my charming son and best salesman ever, Corey, listened to what I was looking for and introduced me to the XT4 and I immediately fell in love with it. Wow - what a great ride and it comes with so many safety features I never knew existed! He took the time to come with me to experience driving it around the city and then spent oodles of time making sure that I was comfortable operating all the features it had. Overall, I would highly recommend anyone looking to purchase a new vehicle to head to Don Wheaton and have a great experience like I just did! More

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Unethical dealings with Troy Sorge. Upcharged me Unethical dealings with Troy Sorge. Upcharged me $1000 on the PDI because i would not finance the car for 6 months. stay away from Troy Sorge and Unethical dealings with Troy Sorge. Upcharged me $1000 on the PDI because i would not finance the car for 6 months. stay away from Troy Sorge and Don Wheaton Chevrolet. More

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My personal experience about this dealership is in general very good, Excellent customer service, lot of options available, but the prices are a little bit higher than other places general very good, Excellent customer service, lot of options available, but the prices are a little bit higher than other places More

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I never thought buying a car from another province during Covid would be such a smooth process. Robin and Troy were so accommodating and made this process an easy transaction. Hope to meet in person one da Covid would be such a smooth process. Robin and Troy were so accommodating and made this process an easy transaction. Hope to meet in person one day and look forward to our next purchase. More

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Extremely good to deal with. No pressure and very Extremely good to deal with. No pressure and very friendly. My wife and myself ended buying two vehicles from them the same day. No trade ins. Robin Extremely good to deal with. No pressure and very friendly. My wife and myself ended buying two vehicles from them the same day. No trade ins. Robin and Troy were excellent. Highly recommend them for new or used vehicle purchases. 10 stars out of 10 stars for sure. More

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Initially I thought I was dealing with an honest and Initially I thought I was dealing with an honest and upfront dealership, I was gravelly mistaken. If you are trading a vehicle at this dealership be Initially I thought I was dealing with an honest and upfront dealership, I was gravelly mistaken. If you are trading a vehicle at this dealership be very very careful as they offer you a value for your vehicle, then add less GST. In other words they are offering you 5% lower than what they are telling you. This tactic is misleading and best, but I my eyes it is being dishonest, essentially stealing that 5% from you. So make sure you are very careful reviewing the numbers. I wasn't careful enough and it has cost me over a thousand dollars and I am only one customer. As of this writing I emailed the salesman, finance manager and the new car sales manager. Only the new car sales manager replied by email to tell me to call him today. I left a voice mail message with the receptionist and have not heard back from him. Be very careful if you decide to deal with Don Wheaton Chevrolet More

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I recently purchased my 4th vehicle from this amazing team and I am even more impressed every time I do. Corey was incredible to deal with and so was the entire team. He made sure all of my needs and w team and I am even more impressed every time I do. Corey was incredible to deal with and so was the entire team. He made sure all of my needs and wants were met, clearly explained all the important details and made sure I was comfortable before moving forward. I never felt pushed into anything and it was a very comfortable experience. I have been dealing with this dealer for a decade or more and I can honestly say I do not even shop around any more. that is how much I trust and respect them. I also want to call out the amazing service team. Not only will the sales team support you with a great experience but once you are a customer the service team is just as supportive. (Special call out to John, who has supported me for years). Thank you, Corey, Tim, Troy, John and team! More

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