Charlesglen Toyota - Service Centre

Had a wonderful time working with Val and Rick. Also, Had a wonderful time working with Val and Rick. Also, thank the entire Charlesglen Toyota team for helping us get our dream SUV. We would highly reco Had a wonderful time working with Val and Rick. Also, thank the entire Charlesglen Toyota team for helping us get our dream SUV. We would highly recommend Charles Glenn Toyota to everyone. More

Bought a brand new 2019 platinum sequoia. When breaking, it keeps shaking. Found out today, it’s my front rotors, and they are “warped.” Just over 35,000km. I am a mom, and drive my kids to school, and bas it keeps shaking. Found out today, it’s my front rotors, and they are “warped.” Just over 35,000km. I am a mom, and drive my kids to school, and basic errands and to work. Causes for “warping,” heat, over torquing, primarily. Not covered under warranty. Almost $500 to replace. In comparison, my husbands Dodge 3500 needed this changed at 89,000km, and we pull a 42 foot trailer on the regular, and he takes it in rough bush terrain. This should never happen to a maintained, quite new, parked in the garage vehicle. Period. My husband allowed me to choose any vehicle I wanted, and I chose Toyota for its seemingly bragging rights of being super durable, Reliability, low maintenance, maintaining value, and SAFETY. 35,000km’s and here we are. Disappointing, Toyota. Although John Perri, and the staff are super nice to deal with, the end result is not okay. More

I was hesitant to go to a Toyota dealer for repairs but what a great surprise. Mark McQeen the service manager took such good care of me and my problem it makes me want to be a Toyota owner. Unbelievable s what a great surprise. Mark McQeen the service manager took such good care of me and my problem it makes me want to be a Toyota owner. Unbelievable service from someone I had never met but truly had consideration for the person and not just the vehicle. It was a very pleasant experience getting the repairs done with absolutely no hassles. Again thank you so much. More

Service Centre Excellence First service for my RAV4. I have owned several different vehicles Lea over the years (not from. Charlesglen). This by far was the best experienc First service for my RAV4. I have owned several different vehicles Lea over the years (not from. Charlesglen). This by far was the best experience. A shout out to Colin and to Lisa for their excellence in service and attention More

Charlesglen Toyota is just like Family I had an early morning appointment (which I was 30 minutes late for) for a Precautionary Shift Lock Recall I was notified about and a leaky tire, yet I had an early morning appointment (which I was 30 minutes late for) for a Precautionary Shift Lock Recall I was notified about and a leaky tire, yet when I pulled into the warm,clean service bay I was greeted by all familiar faces. My appointment was with Colin (whom I have trusted for years) in the service drive-thru, but when Megan (another familiar face) noticed he was busy serving another customer, she greeted me right away and helped me get checked in. I had numerous other small items that I wanted them to look after for me, and she diligently noted all of them. I especially appreciate that she went to my car with me to confirm my concerns! I went to get a free coffee before leaving and I ran into multiple people from parts, sales and service that I not only recognized, but they also recognized me! They got me into a rental (a Brand New Corolla!) and I was on my way in no time. No sooner was I done all of my errands that I got a call from Colin saying everything was done, and ahead of schedule. When I arrived, I was again greeted at the service counter, but this time by Pam (yet again a familiar face), as Colin was on the phone. What a TEAM! All of my items were addressed perfectly, and the price was LESS than they originally quoted! What meant the most to me though was that it felt like FAMILY because they know me. And when you can recognize the faces of a business that you see on 1-2 times a year, that says a LOT about their organization's integrity. If you take care of your employees, they will take care of your customers. PLAIN AND SIMPLE! Charlesglen clearly does BOTH! See you again soon! PS - Please pass along my "thanks" to your technicians Andrew, John the rest of the team in the shop too! They clearly care about their work! Great job guys!!! More

Service team is incredible My six year old corrola had a mysterious burning smell so we brought it in. The service agent Dan W we worked with was honest, poliet, and super frien My six year old corrola had a mysterious burning smell so we brought it in. The service agent Dan W we worked with was honest, poliet, and super friendly as he checked me and my one year old in (late of course because of baby). They couldn’t find the source but double and then triple-checked until they figured out it was all a renegade plastic bag melting around the exhaust. Dan checked on us many times and kept us informed about what was happening. Even as my daughter started screaming the walls down, all the staff remained so kind and understanding- they brought her a toy and offered to help anyway they could. Every time I come here I’m impressed with how professional and helpful the staff are, even though it’s obvious that we are rich people. Thanks Charlesglen and especially Dan W and the lovely ladies at the appointment desk. More

Accomadating My experience with Paul, Alison and Mark was the easiest transaction I have ever had in purchasing a vehicle, there was absolutely no pressure. All m My experience with Paul, Alison and Mark was the easiest transaction I have ever had in purchasing a vehicle, there was absolutely no pressure. All my expectations were exceeded, More

Quick, Reliable, Friendly I purchased my 2009 Toyota Camry at Charlesglen and continue to go to this dealership for seasonal tire changes and regular servicing. The Service per I purchased my 2009 Toyota Camry at Charlesglen and continue to go to this dealership for seasonal tire changes and regular servicing. The Service personnel are always courteous, helpful and make an effort to look after your needs. . More