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Capital GMC Buick Cadillac - Service Centre
Regina, SK
204 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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204 Reviews of Capital GMC Buick Cadillac - Service Centre
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July 23, 2020
Always great service!! Everytime I bring in my 2011 Cadillac CTS for service, I always use my regular Service Advisor, Todd McCubbin. He always greets me with a smile, takes Everytime I bring in my 2011 Cadillac CTS for service, I always use my regular Service Advisor, Todd McCubbin. He always greets me with a smile, takes great care of my vehicle, and really knows his stuff. I always feel looked after and will continue to get my vehicle serviced at Capital. Thanks Todd More
by HL57
Employees Worked With
Todd McCubbin
Helpful March 20, 2020
Very professional service Had my company truck in for warranty transmission replacement was done quickly and I was kept informed all the way. The final day when I picked it up Had my company truck in for warranty transmission replacement was done quickly and I was kept informed all the way. The final day when I picked it up everyone worked hard to make sure it was done before closing . Thanks to all involved whose names I did not get but especially Dean , Sean and the tech who did the work . More
by gwiome
January 23, 2020
Service is excellent Capital GMC has been our dealership of choice for buying vehicles several times over the years and will continue to be for years to come. We have been Capital GMC has been our dealership of choice for buying vehicles several times over the years and will continue to be for years to come. We have been so impressed with the service department as well. You can tell the staff cares very much about their customers and that is obvious in the way they communicate and ultimately how they conduct business. Our next vehicle will again be from Capital for sure. Thank you so much for always doing the right thing. More
by Trish and Darren
November 18, 2019
Great Good service, does not try to force new vechiles on you like some other places. Pretty friendly people and are understanding of what you are looking f Good service, does not try to force new vechiles on you like some other places. Pretty friendly people and are understanding of what you are looking for. More
by A customer
September 26, 2019
Great Ownership Great Dealer Ownership, Responded quickly which doesn’t always happen with owners. He is a Car guy not just an investor like some. Look forward to fut Great Dealer Ownership, Responded quickly which doesn’t always happen with owners. He is a Car guy not just an investor like some. Look forward to future dealings. More
by brucedbrennan
Employees Worked With
Bruce Axelson
July 23, 2019
Frustrating expirence Bought a jeep last year that was supposed to come with a factory tow package. It didnt. After a few phone calls they agreed to have the jeep brought i Bought a jeep last year that was supposed to come with a factory tow package. It didnt. After a few phone calls they agreed to have the jeep brought in to fix the problem. A 2 hr estimated job took 6 hrs and i got the jeep back without a hitch and the wiring ziptide to the bumper. So had to bring it back a second time. More problems and excuses ended up with a 3rd appointment. Finally got a hitch installed on the 3rd visit and finally had tue factory hitch i paid for or so i thought. Come to find out the im still missing some parts. Few phones calls with chad have been frustrating and have left me feeling ignored and like my problem isnt important. Refuses to call back when he says he will..passes the job onto other people to add to the confusion instead of dealing the problem directly. The whole process has been frustrating and is only compounded by the fact that i live out of town and its a financial and scheduling problem to bring the truck to them to fix a problem that shouldnt exist More
by Storm71
Employees Worked With
May 19, 2019
Service is horrible 10 am appointment for a wheel alignment an dvd Headrest diagnosis. At 3 pm finally got wheel alignment done now sitting an waiting for headrest diagno 10 am appointment for a wheel alignment an dvd Headrest diagnosis. At 3 pm finally got wheel alignment done now sitting an waiting for headrest diagnosis. So what's the point of booking for couple hours worth of work when it's going to take all day. More
by Crappy service
Employees Worked With
Todd McCubbin
March 20, 2019
$4300. Damage on my 2019 Sierra Had my 3 month old,2019 Sierra towed in for repairs and when capital finally was able to push it into their shop. They caused $4300. Damage to the dri Had my 3 month old,2019 Sierra towed in for repairs and when capital finally was able to push it into their shop. They caused $4300. Damage to the drivers side of vehicle. The only person that took my concerns seriously was Joshua More
by Murray’s 2019sierra$
January 29, 2019
Service and follow with parts The service was very friendly and efficient. Service was completed in timeframe that was promised. Customer service was excellent with following up wi The service was very friendly and efficient. Service was completed in timeframe that was promised. Customer service was excellent with following up with parts that came in. More
by Terri JB
December 28, 2018
Check Engine light - Poor Service experience I brought in my 2012 Sierra for a diagnoses of a check engine light. The technicians scan revealed the code was a Engine Oil Pressure Sensor Range/Pe I brought in my 2012 Sierra for a diagnoses of a check engine light. The technicians scan revealed the code was a Engine Oil Pressure Sensor Range/Performance issue. I indicated to the Service Advisor that I had this same issue a year ago at which time they replaced the oil lines. The recommended course of action was to change the oil as it was at 13% life left. During the mechanical inspection portion of the oil change I was notified the transfer case was leaking and the seal needed replacing, and was handed a quote for over $300. I was a bit surprised the staff did not perform the due diligence to check the warranty status of my vehichle before handing me a quote and then having to tell them I have extended warranty which in the end covered the cost of the repair as this was something they did a few months prior on an unrelated issue. In the grand scheme of things this was minor and ok'd the transfer case repair which I was told could be done by the end of the day and proceeded to get a shuttle ride home as it was mid morning. Shortly after getting home my phone rang and was informed it was more than just the one seal and my vehichle would not be ready until the next day. The next day I was notified repairs were complete and my vehichle was ready. After settling the invoice, I jumped in my vehichle and the check engine light was still on so I headed back inside to inform the the service desk. The response from the service supervisor was "You will need to bring it back in next week".....no effort to even say "pull it inside and we'll scan it to see if it's the same code". All this after their initial diagnoses did not solve the problem, my vehicle sat in their shop for over a day on other warranty work, and I didn't even leave the lot without the initail problem being resolved. It's funny how Capital has no issue to call monthly to come trade in my vehicle because American buyers are lining up to pay top dollar for my truck. The ironic part is I may finally be ready to look at upgrading and this latest service visit may very well jeopardize me being a repeat Capital customer. More
by RK71
