"Purchase experience "
- Janice Sutherland
Jeff had obviously done some previous research on what my preferences would be in possibly purchasing a new car. He called me and discussed options and suggestions that were relevant to my situation. When I went in to the dealership he was prepared and well versed as to any questions I could possibly relay to him about the car, warranties, financing, inspection documents, etc. He was friendly, open, trustworthy and knowledgeable.
"Quality buying experience"
Thank you Anand, Robin and Denise for making Sharon and my shopping experience a less stressful and knowledgeable journey into used car buying. Friendly efficient and helpful sum up the great service we received.
"Check Engine light - Poor Service experience"
I brought in my 2012 Sierra for a diagnoses of a check engine light. The technicians scan revealed the code was a Engine Oil Pressure Sensor Range/Performance issue. I indicated to the Service Advisor that I had this same issue a year ago at which time they replaced the oil lines. The recommended course of action was to change the oil as it was at 13% life left.
During the mechanical inspection portion of the oil change I was notified the transfer case was leaking and the seal needed replacing, and was handed a quote for over $300. I was a bit surprised the staff did not perform the due diligence to check the warranty status of my vehichle before handing me a quote and then having to tell them I have extended warranty which in the end covered the cost of the repair as this was something they did a few months prior on an unrelated issue. In the grand scheme of things this was minor and ok'd the transfer case repair which I was told could be done by the end of the day and proceeded to get a shuttle ride home as it was mid morning. Shortly after getting home my phone rang and was informed it was more than just the one seal and my vehichle would not be ready until the next day.
The next day I was notified repairs were complete and my vehichle was ready. After settling the invoice, I jumped in my vehichle and the check engine light was still on so I headed back inside to inform the the service desk. The response from the service supervisor was "You will need to bring it back in next week".....no effort to even say "pull it inside and we'll scan it to see if it's the same code". All this after their initial diagnoses did not solve the problem, my vehicle sat in their shop for over a day on other warranty work, and I didn't even leave the lot without the initail problem being resolved.
It's funny how Capital has no issue to call monthly to come trade in my vehicle because American buyers are lining up to pay top dollar for my truck. The ironic part is I may finally be ready to look at upgrading and this latest service visit may very well jeopardize me being a repeat Capital customer.
"I was happy with service.."
Service was great finished in less than a day. Vehicle interior was not marred in any way partsman were courteous ad friendly explained everything clearly and concisely.
Excellent warranty and service. Vehicle was booked in and repaired within 24 hrs of making phone call to Capital. I will return to Capital for future service. Thanks.
"Oil Change Experience "
Met all expectations. Door opened upon arrival, was directed onto wheel alignment platform asked about mileage and if oil change was all I wanted, my reply was yes, Was asked if I needed a ride, advised I would wait. Was advised it would take 3/4 to 1 hour, it did, I was directed to service desk received my paper work and left. All good.
"Quick service "
David my service technician was able to get me back on the road in a timely manner on a very busy day and found a special program that covered the cost of my service call.
"Got the job done"
Got a call to offer service to get winter tires on and beat the rush. Thought it was a good idea. Time for an Oil change too. Bring on winter!
"Great Experience, worth the drive from Saskatoon"
I purchased my vehicle at Capital GM and brought it back for its first service and glad I did. The service department was fantastic to work with , they communicated with me on every aspect of my service requests and made sure I was informed as to the status of my vehicle. Not to mention Gregg in sales made sure I had a vehicle to use while mine was being looked after. Great service... it’s good to know that there is a dealership that takes their customer service seriously and Capital GM takes it to next level.
"Capital gm review "
- Caddy owner
I was from out of town and I was provided a loaner while my Cadillac was in for maintenance and minor warranty work. I truly appreciated this to be able to run errands rather than waiting. I was kept informed of any findings.
Other Employees Tagged:
Robin, my salesperson was great when I purchased this vehicle