"Ready to buy a car, but wait so long you nearly walk out"
- Shane B
Called ahead of time to arrange a time to meet sales person Kevin V. Came in on my lunch break at 11 am. Had Kevin's attention for 15 minutes, then he said , I need to go for 2 minutes, he left, and never saw him again for over 1 hour.
Sat in Kevin's office for 45 minutes, gave up and started to walk out the door, but sales manager Justin became available and set me up for a test drive.
After the test drive, Kevin, who I had already booked a meeting with then abandoned me for 1 hour, finally showed back up.
Ended up buying the vehicle, love the vehicle. Matt in the Finance department is amazing.
In the future, any sales person, don't schedule a meeting with someone, then bail on them for an hour.
If Capital GM did not have the exact color and vehicle I wanted, would not have stayed for such poor service.
"Friendly staff "
Bought a used Toyota sienna from capital .sales team were very friendly and helpful. Overall it was a great experience .
Thank you team Capital GM
Everyone that helped me here was awesome to deal with. Anand was a helpful and pleasant salesman. Kien was personable and helpful in the finance end. Robin was also easy goong and polite.