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Capital GMC Buick Cadillac - Service Centre

4.5

168 Lifetime Service Reviews

4020 Rochdale Boulevard, Regina, Saskatchewan S4X 4P7

168 Reviews of Capital GMC Buick Cadillac - Service Centre

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March 20, 2019

"$4300. Damage on my 2019 Sierra "

- Murray’s 2019sierra$

Had my 3 month old,2019 Sierra towed in for repairs and when capital finally was able to push it into their shop. They caused $4300. Damage to the drivers side of vehicle. The only person that took my concerns seriously was Joshua

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ankesh Gupta
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Matt Fischer
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bruce Axelson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 21, 2019 -

Capital GMC Buick Cadillac responded

Hi Murray, we are sorry to hear this and our team would like to learn more. Can you please provide me with your contact information so we can follow up with you?- Brad

January 29, 2019

"Service and follow with parts"

- Terri JB

The service was very friendly and efficient. Service was completed in timeframe that was promised. Customer service was excellent with following up with parts that came in.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ankesh Gupta
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Sorry could not remember all the names
Jan 30, 2019 -

Capital GMC Buick Cadillac responded

Dear Terri JB, Thank you for taking the time out of your busy schedule to review our business. Everyone here takes pride on what we do and it is through feedback like yours full of affirmations and encouragement that we renew our commitment to always trying our best. We look forward to your next visit. It was truly a pleasure to serve you. Happy Driving - Denise

December 28, 2018

"Check Engine light - Poor Service experience"

- RK71

I brought in my 2012 Sierra for a diagnoses of a check engine light. The technicians scan revealed the code was a Engine Oil Pressure Sensor Range/Performance issue. I indicated to the Service Advisor that I had this same issue a year ago at which time they replaced the oil lines. The recommended course of action was to change the oil as it was at 13% life left. During the mechanical inspection portion of the oil change I was notified the transfer case was leaking and the seal needed replacing, and was handed a quote for over $300. I was a bit surprised the staff did not perform the due diligence to check the warranty status of my vehichle before handing me a quote and then having to tell them I have extended warranty which in the end covered the cost of the repair as this was something they did a few months prior on an unrelated issue. In the grand scheme of things this was minor and ok'd the transfer case repair which I was told could be done by the end of the day and proceeded to get a shuttle ride home as it was mid morning. Shortly after getting home my phone rang and was informed it was more than just the one seal and my vehichle would not be ready until the next day. The next day I was notified repairs were complete and my vehichle was ready. After settling the invoice, I jumped in my vehichle and the check engine light was still on so I headed back inside to inform the the service desk. The response from the service supervisor was "You will need to bring it back in next week".....no effort to even say "pull it inside and we'll scan it to see if it's the same code". All this after their initial diagnoses did not solve the problem, my vehicle sat in their shop for over a day on other warranty work, and I didn't even leave the lot without the initail problem being resolved. It's funny how Capital has no issue to call monthly to come trade in my vehicle because American buyers are lining up to pay top dollar for my truck. The ironic part is I may finally be ready to look at upgrading and this latest service visit may very well jeopardize me being a repeat Capital customer.

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Recommend Dealer
No
Employees Worked With
David Porter
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Terry McCrystal
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Danielle Lautsch, Rod Campbell
May 25, 2018

"Really bad service "

- yukonxl123

i bought 2018 Yukon Denali XL spent about 94k in december 17, my air conditioner stopped working 2 weeks ago i called for service got appointment week later, now they are telling me it needs a condenser but they dont have it in stock and will take another week to get it. so they want me to drive my vehicle without air condition in this hot weather i asked for loaner but denied. i was also told these vehicle's are on recall for air conditioner condenser, so my point is that if its on recall why dont you stock these parts. and if you can not stock them you should be able to give a loaner at mean time i did not spend 94k to drive with out ac. really bad service and i also want to mention i own a e class Mercedes every time i need stuff done on car they always provide a replacement vehicle this is how it should be . i would never buy another vehicle from capital gmc in regina period.

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Friendliness
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Recommend Dealer
No
Employees Worked With
Jun 20, 2018 -

Capital GMC Buick Cadillac responded

Hi Yukonxl123. Thanks for taking the time to leave us some feedback. There's no excuse for the delay in our response and we're sorry to hear about the problems you've been experiencing with your AC. I've sent your message to our management team and they're hoping to get in contact with you. If you wouldn't mind sending an email to help@capitalauto.ca with your contact information, we'll be in touch ASAP. Sincerely, Richelle

April 30, 2018

"4WD axle lock"

- Grynguy

They took time to explain that the problem wasn't as serious as I thought it would be and then got it fixed in one day.

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Overall Experience
Recommend Dealer
Yes
May 03, 2018 -

Capital GMC Buick Cadillac responded

Hi there. We really appreciate that you took the time to write about your recent service experience and we're glad that we could fix the problem for you in a timely manner. If you ever need anything in the future, please don't hesitate to call us. Happy driving! - Richelle

March 19, 2018

"Good fast service"

- Gmc123

Good service will definatley return for service again an maybe to even buy a vieckle...parts were not over priced to like at key chev yorkton

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Recommend Dealer
Yes
Employees Worked With
Dont have bill handy to check not sure what name was...but good service
Mar 21, 2018 -

Capital GMC Buick Cadillac responded

Hi there. We really appreciate that you took the time to write us a review and that you found our prices were fair. We look forward to seeing you in the future and happy driving! - Richelle

March 18, 2018

"Had an oil change Saturday !"

- Dawsyn12

The oil change was quick, nitrogen to all four tires which I have been told since us useless. Do they usually check the window wash level ? Mine was dry Sunday. Maybe I should have reminded them . I trust your people to any car maintaiance and will return. To have tire checked. Very satisfied 😊

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Thuricke
Mar 21, 2018 -

Capital GMC Buick Cadillac responded

Thanks for the kind review, Dawsyn12. We're glad to hear that your oil change went well and we look forward to your next visit. Happy driving! - Richelle

March 17, 2018

"Came in for a headlight bulb. "

- Teresa47

Came in for headlight bulb. They were able to get me in and out and on my way to work. Very happy with speed of work.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Todd McCubbin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 21, 2018 -

Capital GMC Buick Cadillac responded

Hi Teresa47. Thanks for taking the time to give us some feedback! It's great to hear that your recent service visit went well and if you ever need anything in the future, please don't hesitate to call. Hope to see you soon and happy driving! - Richelle

March 09, 2018

"Oil change "

- Deb farm

Oil change completed dealership has friendly staff with accessible hours and in a good location Staff listened to my concerns and referenced checklist to confirm work completed

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Thuricke
Mar 09, 2018 -

Capital GMC Buick Cadillac responded

Thanks for the kind review, Deb. We really appreciate your feedback and it's great to hear you had an awesome oil change. We'd love to see you again in the near future and happy driving! - Richelle

March 02, 2018

"Great and knowledgeable staff."

- Alander

They are always helpful and provide information and feedback on my vehicle. They listen to my needs and address any issues I tell them about. Good Job!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Oil change crew!, Mike Thuricke
Mar 08, 2018 -

Capital GMC Buick Cadillac responded

Hi Alander. Thank you for taking the time to write us a review. We're glad to hear you had an excellent service experience and that we were able to help you out. If you ever need anything in the future, we'll be happy to see you again. Happy driving! - Richelle

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