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Capital GMC Buick Cadillac - Service Centre

4.3

171 Lifetime Service Reviews

4020 Rochdale Boulevard, Regina, Saskatchewan S4X 4P7

171 Reviews of Capital GMC Buick Cadillac - Service Centre

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September 26, 2019

"Great Ownership "

- brucedbrennan

Great Dealer Ownership, Responded quickly which doesn’t always happen with owners. He is a Car guy not just an investor like some. Look forward to future dealings.

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Recommend Dealer
Yes
Employees Worked With
Sep 27, 2019 -

Capital GMC Buick Cadillac responded

It's Capital GMC wanting to say THANK YOU for the shout out on DealerRater. We appreciate your efforts in recognizing our dealership. Have a wonderful rest of the week and we will see you soon. Make it a great day!- Brad

July 23, 2019

"Frustrating expirence"

- Storm71

Bought a jeep last year that was supposed to come with a factory tow package. It didnt. After a few phone calls they agreed to have the jeep brought in to fix the problem. A 2 hr estimated job took 6 hrs and i got the jeep back without a hitch and the wiring ziptide to the bumper. So had to bring it back a second time. More problems and excuses ended up with a 3rd appointment. Finally got a hitch installed on the 3rd visit and finally had tue factory hitch i paid for or so i thought. Come to find out the im still missing some parts. Few phones calls with chad have been frustrating and have left me feeling ignored and like my problem isnt important. Refuses to call back when he says he will..passes the job onto other people to add to the confusion instead of dealing the problem directly. The whole process has been frustrating and is only compounded by the fact that i live out of town and its a financial and scheduling problem to bring the truck to them to fix a problem that shouldnt exist

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Recommend Dealer
No
Employees Worked With
Jul 24, 2019 -

Capital GMC Buick Cadillac responded

I wanted to personally thank you for taking the time to provide feedback about your experience with us. Clearly we did not deliver as promised. We are very sorry to have failed you. You are valuable to us and we would love to have the chance to keep you among our most valued customers. I will get our Service Manager to reach out to you shortly, and thank-you again for your feedback! Sincerely Denise

May 19, 2019

"Service is horrible"

- Crappy service

10 am appointment for a wheel alignment an dvd Headrest diagnosis. At 3 pm finally got wheel alignment done now sitting an waiting for headrest diagnosis. So what's the point of booking for couple hours worth of work when it's going to take all day.

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Recommend Dealer
No
Employees Worked With
Todd McCubbin
May 23, 2019 -

Capital GMC Buick Cadillac responded

We are sorry to hear this and would like to learn more. What is the best way to contact you?

March 20, 2019

"$4300. Damage on my 2019 Sierra "

- Murray’s 2019sierra$

Had my 3 month old,2019 Sierra towed in for repairs and when capital finally was able to push it into their shop. They caused $4300. Damage to the drivers side of vehicle. The only person that took my concerns seriously was Joshua

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Recommend Dealer
No
Employees Worked With
Mar 21, 2019 -

Capital GMC Buick Cadillac responded

Hi Murray, we are sorry to hear this and our team would like to learn more. Can you please provide me with your contact information so we can follow up with you?- Brad

January 29, 2019

"Service and follow with parts"

- Terri JB

The service was very friendly and efficient. Service was completed in timeframe that was promised. Customer service was excellent with following up with parts that came in.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Sorry could not remember all the names
Jan 30, 2019 -

Capital GMC Buick Cadillac responded

Dear Terri JB, Thank you for taking the time out of your busy schedule to review our business. Everyone here takes pride on what we do and it is through feedback like yours full of affirmations and encouragement that we renew our commitment to always trying our best. We look forward to your next visit. It was truly a pleasure to serve you. Happy Driving - Denise

December 28, 2018

"Check Engine light - Poor Service experience"

- RK71

I brought in my 2012 Sierra for a diagnoses of a check engine light. The technicians scan revealed the code was a Engine Oil Pressure Sensor Range/Performance issue. I indicated to the Service Advisor that I had this same issue a year ago at which time they replaced the oil lines. The recommended course of action was to change the oil as it was at 13% life left. During the mechanical inspection portion of the oil change I was notified the transfer case was leaking and the seal needed replacing, and was handed a quote for over $300. I was a bit surprised the staff did not perform the due diligence to check the warranty status of my vehichle before handing me a quote and then having to tell them I have extended warranty which in the end covered the cost of the repair as this was something they did a few months prior on an unrelated issue. In the grand scheme of things this was minor and ok'd the transfer case repair which I was told could be done by the end of the day and proceeded to get a shuttle ride home as it was mid morning. Shortly after getting home my phone rang and was informed it was more than just the one seal and my vehichle would not be ready until the next day. The next day I was notified repairs were complete and my vehichle was ready. After settling the invoice, I jumped in my vehichle and the check engine light was still on so I headed back inside to inform the the service desk. The response from the service supervisor was "You will need to bring it back in next week".....no effort to even say "pull it inside and we'll scan it to see if it's the same code". All this after their initial diagnoses did not solve the problem, my vehicle sat in their shop for over a day on other warranty work, and I didn't even leave the lot without the initail problem being resolved. It's funny how Capital has no issue to call monthly to come trade in my vehicle because American buyers are lining up to pay top dollar for my truck. The ironic part is I may finally be ready to look at upgrading and this latest service visit may very well jeopardize me being a repeat Capital customer.

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Recommend Dealer
No
Employees Worked With
Other Employees : Danielle Lautsch, Rod Campbell
May 25, 2018

"Really bad service "

- yukonxl123

i bought 2018 Yukon Denali XL spent about 94k in december 17, my air conditioner stopped working 2 weeks ago i called for service got appointment week later, now they are telling me it needs a condenser but they dont have it in stock and will take another week to get it. so they want me to drive my vehicle without air condition in this hot weather i asked for loaner but denied. i was also told these vehicle's are on recall for air conditioner condenser, so my point is that if its on recall why dont you stock these parts. and if you can not stock them you should be able to give a loaner at mean time i did not spend 94k to drive with out ac. really bad service and i also want to mention i own a e class Mercedes every time i need stuff done on car they always provide a replacement vehicle this is how it should be . i would never buy another vehicle from capital gmc in regina period.

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Recommend Dealer
No
Employees Worked With
Jun 20, 2018 -

Capital GMC Buick Cadillac responded

Hi Yukonxl123. Thanks for taking the time to leave us some feedback. There's no excuse for the delay in our response and we're sorry to hear about the problems you've been experiencing with your AC. I've sent your message to our management team and they're hoping to get in contact with you. If you wouldn't mind sending an email to help@capitalauto.ca with your contact information, we'll be in touch ASAP. Sincerely, Richelle

April 30, 2018

"4WD axle lock"

- Grynguy

They took time to explain that the problem wasn't as serious as I thought it would be and then got it fixed in one day.

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Yes
May 03, 2018 -

Capital GMC Buick Cadillac responded

Hi there. We really appreciate that you took the time to write about your recent service experience and we're glad that we could fix the problem for you in a timely manner. If you ever need anything in the future, please don't hesitate to call us. Happy driving! - Richelle

March 19, 2018

"Good fast service"

- Gmc123

Good service will definatley return for service again an maybe to even buy a vieckle...parts were not over priced to like at key chev yorkton

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Recommend Dealer
Yes
Employees Worked With
Dont have bill handy to check not sure what name was...but good service
Mar 21, 2018 -

Capital GMC Buick Cadillac responded

Hi there. We really appreciate that you took the time to write us a review and that you found our prices were fair. We look forward to seeing you in the future and happy driving! - Richelle

March 18, 2018

"Had an oil change Saturday !"

- Dawsyn12

The oil change was quick, nitrogen to all four tires which I have been told since us useless. Do they usually check the window wash level ? Mine was dry Sunday. Maybe I should have reminded them . I trust your people to any car maintaiance and will return. To have tire checked. Very satisfied 😊

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Recommend Dealer
Yes
Employees Worked With
Mike Thuricke
Mar 21, 2018 -

Capital GMC Buick Cadillac responded

Thanks for the kind review, Dawsyn12. We're glad to hear that your oil change went well and we look forward to your next visit. Happy driving! - Richelle

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