Capital Chrysler Jeep Dodge
Ottawa, ON
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Old School Tactics I have always had good service and parts dealings from this dealership.The sales portion of the deal was fantastic with Jaime but when it came down to I have always had good service and parts dealings from this dealership.The sales portion of the deal was fantastic with Jaime but when it came down to the dealings with the sales manager thats when the sale fell apart. It was old school shell game,fudging numbers,scribbling tactics to try to get me to buy the vehicle. As soon as I saw this my wallet shut down and I moved on the next day to different dealership where the buying process was way more comfortable. No names mentioned about sales manager but if you are making a deal and have the same person play all those old school tactics with you , you will know who I'm talking about. More
Crossmember replacement, front and rear, well done and fast Brent was very helpful. He made sure I had all the information, even showed me a replacement part to explain what would be done. I took the car in Mon Brent was very helpful. He made sure I had all the information, even showed me a replacement part to explain what would be done. I took the car in Monday afternoon and picked up the Jeep the next day. Both crossmember parts were replaced and the car was aligned perfectly. In and out in 24hrs. Very good since I live in the country and it is difficult to be without a car. Thanks to Brent and mechanics at Capital Dodge Chrysler Jeep on Palladium Drive, Kanata. More
Excellent Service Department I unfortunately bought my 2015 Jeep from another dealer and had problems with it right away. They could not fix the problem properly so I took it to a I unfortunately bought my 2015 Jeep from another dealer and had problems with it right away. They could not fix the problem properly so I took it to another dealer and they did not either. While at both dealer ships I encounter several other minor service issues and started to think that my service expectations must be in unreasonable. I decided to try Capital Dodge even though they are located an hour from my home, I was immediately impressed with the service and with a couple of visits my problem is fixed. Old time customer service with a nice comfortable atmosphere, well done. More
Service on by 2015 Jeep cherokee They are simply the best!every time I come to see them they take time to listen and always make sure I understand what was done and why. They are simply the best!every time I come to see them they take time to listen and always make sure I understand what was done and why. More
First Rate Service Department JP and his staff were very helpful, courteous and went above and beyond in providing a pleasing experience. Both times I have been very satisfied JP and his staff were very helpful, courteous and went above and beyond in providing a pleasing experience. Both times I have been very satisfied with the encounter. More
WORST SERVICE! Wasn't helpful, didn't do the service that they said they did, wasn't friendly and the Tech over twerked the nuts. I would never recommend anyone here Wasn't helpful, didn't do the service that they said they did, wasn't friendly and the Tech over twerked the nuts. I would never recommend anyone here. More
Cared more about the sale than the customer service The dealership overall was good. Johnny was great, but Tony was short with me and seemed to care more about the sale than providing good customer serv The dealership overall was good. Johnny was great, but Tony was short with me and seemed to care more about the sale than providing good customer service. More
Honest and Caring! Capital Dodge restored my faith in the car industry. I purchased a brand new 500X Fiat at another dealership in Quebec. I had several issues with the Capital Dodge restored my faith in the car industry. I purchased a brand new 500X Fiat at another dealership in Quebec. I had several issues with the car from the very start. The original dealership would give me a very hard time each and every time I called for service. A friend suggested I try Capital Dodge in Kanata. They took the time to listen to me and believe that these issues were indeed real and not "in my mind". Thank you Dana and Shane for your patience and your time dedicated to fixing my car. Thank you, Lucie Desjardins More
No Pressure Professional folks who want to sell vehicles but not at "all cost". Felt comfortable and at ease that the conversation was mutually honest and well i Professional folks who want to sell vehicles but not at "all cost". Felt comfortable and at ease that the conversation was mutually honest and well intentioned. Would like to see them empower their sales staff more. Shannon was doing great but got set aside by higher very quickly (who was professional and very pleasant as well). Would buy from them again. Interesting thing is it was the first car of 8 we had arranged to see that day. Bought it and never saw the other 7. Right vehicle, right sales staff, right price. Thank you Capital Dodge and Shannon. More
Brent continues to be a rock star Let me start by saying that my 2012 Fiat 500 is somewhat of a lemon, and I have the expensive extended warranty which carries me through to 2022. Let me start by saying that my 2012 Fiat 500 is somewhat of a lemon, and I have the expensive extended warranty which carries me through to 2022. That said, Brent always knows how to navigate the system to ensure that my car's ailments fall properly within the warranty and that the $100 deductible is all I pay. In the most recent instance, it was electrical, probably cost a fortune of "dealer dollars" and took weeks. The car rental was very gas inefficient, and so the dealership helped out by waiving even the $100 deductible, thanks to Brent. The dealership and Brent never complain when I bring my car in for extended warranty coverage, and go out of their way, unlike other dealerships, to get me covered under warranty - quite the opposite of the usual "this doesn't fall under the warranty" I've experienced so many time elsewhere. Rock on. More