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Capital Chrysler Jeep Dodge
Ottawa, ON
1,154 Reviews
Capital Dodge has been serving the community of Ottawa and surrounding areas for over 60 years. We have a proud history of delivering excellent service and quality care to each and every one of our valuable customers. Thank you for allowing us to earn your trust and keep it over the past decades. We look forward to another 60 years of serving you in our new dealership located at the Palladium Autopark next to Canadian Tire Centre. We have made it possible to give our customers even more service in this new state of the art facility.
We are committed to being involved in the community, through participation in charities, hockey teams, and also the United Way. We are here for YOU and your family to make sure you’re completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,154 reviews
October 09, 2014
Good customer service When I picked up my truck there was a scratch on it. They set up a date for it to be fixed and set me up with a rental car for the day. Very pleas When I picked up my truck there was a scratch on it. They set up a date for it to be fixed and set me up with a rental car for the day. Very pleased with the service I received. More
by joe.muldoon.9
Employees Worked With
Mike LeBlanc
Helpful October 04, 2014
Shannon Duncan Just purchased a Dodge Journey through Shannon Duncan and was very impressed with the whole experience at Capital Dodge. Would definitely recommend th Just purchased a Dodge Journey through Shannon Duncan and was very impressed with the whole experience at Capital Dodge. Would definitely recommend this dealership and Shannon Duncan as a sales rep :) More
by tara.boyce.5
Employees Worked With
Shannon Duncan
October 03, 2014
Poor Customer Service and Sub Par Quality for Repairs My husband and I bought a new RAM from this dealership with a slight defect in the door. A condition of the sale was that the door was to be replaced, My husband and I bought a new RAM from this dealership with a slight defect in the door. A condition of the sale was that the door was to be replaced, not repaired. The truck came back and the door was not replaced but rather repaired AND part of the car was repainted (not part of the deal and not disclosed), and it was not painted well. There were grains that looked like trapped dust particles in under the paint. My husband called the supplier in charge of repairs and when asked about the trapped grains her response was "Capital Dodge wanted it back before Saturday so we didn't have time to polish out the rough spots". This was after I had told the sales rep not to rush it and that we did not have to have it by the Saturday. So we sent it back for the door to be replaced. Two weeks later it comes back with the door replaced (fine) AND a scratch on the window AND air bubbles trapped in the casing of the rubberized window frame. So the car needs to go back for repairs for a third time. The most disheartening thing about all of this was the customer service and the sub par supplier that they deal with for repairs. I would not recommend buying a car from this dealership. They can sell you a good truck at a fair price, however, they are not set up to solve problems that involve more than one step nor communicate effectively between other members of their team/suppliers or with their customers. The customer care manager talks too much and doesn't listen enough and the sales rep made promises that he really didn't know about. We will be deterring others from this dealership. More
by AnnaMarisa
September 21, 2014
Good for a used car I purchased a used car (Ford) at Capital Dodge Chrysler 3 months ago. Other than the admin. fee, the experience was good. The salesman Jonathan was gr I purchased a used car (Ford) at Capital Dodge Chrysler 3 months ago. Other than the admin. fee, the experience was good. The salesman Jonathan was great and very sympathetic. I bid really low and they promptly identified their limit, so we did not need to go on with endless haggling. The car runs great. I had it checked t Ford and it came out with flying colors. More
by mitben
Employees Worked With
Jonathan
September 14, 2014
Great first experience! First time buyer of a Jeep Wrangler and Mike LeBlanc was a great help. He was friendly and went out of his way to make sure I was taken care of. Ra First time buyer of a Jeep Wrangler and Mike LeBlanc was a great help. He was friendly and went out of his way to make sure I was taken care of. Ramin was friendly and explained the terms of our financing very thoroughly. I would certainly recommend both to anyone looking for a new vehicle. Especially if they are looking for a Jeep! More
by MarkHeis
Employees Worked With
Mike LeBlanc
September 12, 2014
Love my Jeep and the guys who got me in it I purchased a jeep Cherokee in the Fall of 2014. Mike Leblanc was my salesperson. He was very knowledgeable and overall was very helpful. He liste I purchased a jeep Cherokee in the Fall of 2014. Mike Leblanc was my salesperson. He was very knowledgeable and overall was very helpful. He listened to my needs and was able to get me the vehicle I wanted, delivered earlier than expected, and with a smile. The whole team there is friendly and it is a great atmosphere. More
by smcnaughton76
Employees Worked With
Mike LeBlanc, Mike S
August 29, 2014
Good Customer Focus Went for a couple of test drives before my purchase. They were very thorough and attentive to answering my questions. Got to thoroughly examine my c Went for a couple of test drives before my purchase. They were very thorough and attentive to answering my questions. Got to thoroughly examine my car before purchase and I am very happy with my decision. Had informative discussions with my sales rep, sales manager, service rep and service manager. An excellent place to buy a car. More
by sisterscience
Employees Worked With
Other Employees :
Mike LeBlanc, Mike S
August 28, 2014
Good service The representative is very nice and kind. I deeply appreciated her patience in explaining things and getting things done. I strongly recommend to vi The representative is very nice and kind. I deeply appreciated her patience in explaining things and getting things done. I strongly recommend to visit with her when any one wants to buy a car. More
by nigol
Employees Worked With
August 26, 2014
Excellent care I feel very confident leaving my Fiat for service/maintenance with Capitol Dodge. Driving off the lot I trust that my vehicle is in top form. I feel very confident leaving my Fiat for service/maintenance with Capitol Dodge. Driving off the lot I trust that my vehicle is in top form. More
by FIATfanatic
August 26, 2014
Awesome Sales Rep!!! Hello, Bought a crazy, amazing Jeep from Michael LeBlanc at Capital Dodge. We LOVED the personalized care and attention to our needs, that Michael Hello, Bought a crazy, amazing Jeep from Michael LeBlanc at Capital Dodge. We LOVED the personalized care and attention to our needs, that Michael provided us. We were able to ask all our questions, determine the best options and make the most appropriate decision in our Jeep buying foray. Even after our purchase, Michael continued to provided us with the same care and attention, we had received when purchasing the Jeep, initially. Wouldn't hesitate to recommend Michael LeBlanc as the best possible salesman, you could ever deal with at Capital Dodge. Colleen McIntosh More
by colleen.mcintosh.9
Employees Worked With
Jack , Mike LeBlanc
