Since purchasing our two new Lexus vehicles in 2017, we have gone nowhere but Lexus of London for servicing...because there is nowhere that offers such excellence! Great value for dollar, prompt completion of scheduled maintenance, lovely amenities in the waiting area (or a loaner if you need one)...this service team is the best! Thanks, everyone!
Hi Glen, Congratulations on the purchase of your 2017 Lexus! We are pleased to hear about your positive experience during your service visits and want to hank you for your business! We look forward to welcoming you back to Lexus of London soon!
January 12, 2020
"Happy with my experience."
- Therese Coates Survey
My experience in the purchase of my new Lexus was quite positive. Rick Watson was knowledgeable,
professional, polite and helpful. I would highly recommend him.
I received my Lexus last Friday delivered to my door. The two gentlemen were amazing. Courteous and helpful. Tom Hiscott was the sales representative. Too bad he is retiring at the end of the year. He is simply the best and most helpful and respectful salesman that I have dealt with. His word can be trusted. Thank you so much for helping me receive a delivered vehicle that is truly beyond my expectation. I look forward to returning to Lexus of London for regular maintenance. The trip from Burlington will be worth it.
The same can be said for Thomas Geeves ! Thank you for your patience, professionalism and sense of humour.
I am truly impressed with the company.
Hopefully this excellence will continue.
I recently took delivery of a 2020 RX. (A quick thank you to Jordan for the great orientation session) This is my fifth RX and my only disappointment is hearing Tom is retiring at the end of this year! He has always been a pleasure to deal with. He is a fair and decent person, possessing the qualities you hope for when doing business. Unfailingly positive and accommodating, he will be missed - and we go all the way back to his Volvo days. I wish him all the best in his retirement.
"Excellent dealership experience. If you are a Lexus lover..."
Excellent dealership experience. If you are a Lexus lover like I am, it’s worth the drive to London! The sales and service professionals at Lexus of London will consistently provide exceptional customer service.
Sales and support staff are very professional and yet cordial. First impression is that this is a busy well run organization. Second thought is the expense to run it - and what will I pay to support this.
Having said that it was pointed out to me that they thoroughly investigate and profess to have best pricing on vehicle purchase prices. Although I can somewhat agree on this statement the trade in values are not so competitive. We were disappointed in the trade value compared to resale price of our trade in. Dealerships can declare "certified" on the resale of used but don't seem to take into consideration the care we took in maintaining our trade in.
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