Sue Vincent | Page 25

Purchase and Pickup of New Vehicle During the purchase and pickup/training, was treated with respect by all. Sales and technician were very knowledgeable as well as the financial manage During the purchase and pickup/training, was treated with respect by all. Sales and technician were very knowledgeable as well as the financial manager. Also thanked for purchasing my vehicle by others in the dealership. More

Helpful 0

Report | Print

Great service at a fair price I am driving my third 450h. Even though I do not drive enough km annually to jusrify the cost of a Lexus hybrid, I keep returning due to the positive I am driving my third 450h. Even though I do not drive enough km annually to jusrify the cost of a Lexus hybrid, I keep returning due to the positive attitude and friendly service I receive from Allan, Adam and Romeo. Perhaps they should each receive a sales commission. SnA More

Helpful 0

Report | Print

Delivering Satisfaction Reached out to the dealership looking to upgrade my Lexus. They were able to deliver the car I wanted within one week at a fair price. Reached out to the dealership looking to upgrade my Lexus. They were able to deliver the car I wanted within one week at a fair price. More

Helpful 1

Report | Print

Always a pleasure to arrive at the dealership There are few dealerships that I've arrived to where I have felt so valued. From the purchase to the pick up and on to service. The staff at Lexus o There are few dealerships that I've arrived to where I have felt so valued. From the purchase to the pick up and on to service. The staff at Lexus of London go out of their way to always make you feel like a special VIP! Sue, Romeo, Henry all have treated me with respect and really make the effort to ensure that I am treated like a valued customer. This visit I learned about the Lexus plant tour which was a surprise and something I very well may take advantage of. I am a very proud Lexus owner and will tell anyone that will listen. Top notch dealership with caring staff, a spotless showroom and an approach to detail like no other. More

Helpful 0

Report | Print

New purchase. Previous client We have been clients of Lexus of London for a number of years for sales and service. We have just purchased a new RX after talking to Sue Vincent and We have been clients of Lexus of London for a number of years for sales and service. We have just purchased a new RX after talking to Sue Vincent and the rest of the team. We were very pleased with the friendliness of the people and their knowledge of the vehicles. They were reliable, prompt with response to questions and a pleasure to deal with. I would highly recommend Alan the manager, Sue, and the rest of the people at London Lexus James,Sarnia More

Helpful 0

Report | Print

Helpful, patient and knowledgable I dealt with Sue Vincent in connection with a possible lease or purchase of a UX250h model car. I found her to be exceptionally helpful in explaining I dealt with Sue Vincent in connection with a possible lease or purchase of a UX250h model car. I found her to be exceptionally helpful in explaining and pricing lease or purchase options. I was an indecisive customer and made considerable email demands on her time with various requests for assistance with respect to various matters. I found her to be patient and accommodating throughout. In particular I was impressed with her undertaking to bring a vehicle out of Lexus inventory just to allow me to see its exterior and interior colours. Although in the end I decided that it was not a good time for me to be committing to the purchase or lease of this car I have no hesitation in saying that if I were to return to Lexus at another time I would have no hesitation in going to Sue Vincent More

Helpful 0

Report | Print

Lexus Rx350 matador red mica 2016 f3 sport package Nothing really bad to say. Service is great, honest people, really the place is A+ and they listen to you. I will definitely be back and my friend t Nothing really bad to say. Service is great, honest people, really the place is A+ and they listen to you. I will definitely be back and my friend that dealt with them before recommended them and everything is as he said. pleasure to deal with even when you are spending mega bucks :) More

Helpful 0

Report | Print

Happy experience We were greeted by Kevin who was a pleasure, he helped arrange for test drive then introduced us to Sue Vincent. Sue was great to deal with, no sales We were greeted by Kevin who was a pleasure, he helped arrange for test drive then introduced us to Sue Vincent. Sue was great to deal with, no sales pressure, gave us all the information we needed to know. Answered all our questions with her outstanding knowledge. We would certainly recommend Lexus of London and their staff. More

Helpful 0

Report | Print

Great service and personnel. Very attentive to every detail. Although a little pricey , we believe in the adage you get what you pay for. From the purchase through to the regular maintenance, our experience with Although a little pricey , we believe in the adage you get what you pay for. From the purchase through to the regular maintenance, our experience with Lexus of London has been remarkable. The personnel and the management go that extra mile for you always. sue, Alan, Romeo, Karen , Henry and all the staff we have encountered have made very pleasant visits. Great coffee machine, snacks and collection of newspapers too. More

Helpful 0

Report | Print

Purchase of 2016 RX350 It was time to replace my 2012 top of the line Toyota Venza with over 300,000 kilometers and since this model was not longer available, I wanted some It was time to replace my 2012 top of the line Toyota Venza with over 300,000 kilometers and since this model was not longer available, I wanted something that was its equal or better. I decided to check out the Lexus RX350 and was quite impressed. My budget ruled out a brand new unit, but Lexus of London had just taken back a 2016 model off of a 2-year lease and it was a great fit for me. Sue gave me the introduction to their current stock of Lexus RX350 units and I was hooked. Even though it took me a month or more to get ready to deal, Sue was relaxed and helpful but not pushy as I have experienced with other dealerships in the past. There was no pressure to up sell extended warranty or other add-on accessories. Additionally, the Lexus team made the extra effort to get my new ride ready in time for an Eastern Ontario trip which was already scheduled for a couple of days after the paper work was signed. Kevin Gittens was extremely helpful with getting me a bit familiar with all of the various systems and their controls for my pre-delivery training session. This car rides and handles like a dream. I think I'm now a Lexus man! Sue told me once I have driven a Lexus, I'd be back for another in the future. At this point, she is right. Harry More

Helpful 0

Report | Print