Stephanie Shearsby

I searched 1 year for this model and received calls to view the model I wanted. Suddenly the correct vehicle in the right condition was traded in. I went to view it, and my decision was made in 1 minute…Y view the model I wanted. Suddenly the correct vehicle in the right condition was traded in. I went to view it, and my decision was made in 1 minute…YES!! I kept viewing and reviewing looking for any red lights or black flags, but there was none. So we wrote the deal. Done! Was handled excellently on all levels. Here’s why I searched 1 year. Because my other Lexus bought 2 years ago sold me or upsold me into buying another one. This is literally the Lexus business model (that I didn’t know). My 1st Lexus (that I searched 1 year for as well), had presold me to buy again. So where am I going with this? THE BRAND was designed 4 decades ago to give you calm ownership and extreme reliability. In an insane world, these vehicles bring calm in your automotive requirements. It is literally by design. THAT is why you buy a Lexus and that is why you would potentially go to London Lexus, it is the experience and lack of insane drama, just calm cool collected. Jillian is a peach. You’ll see. Jim. More

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My experience with Lexus of London was great, Lisa the sales rep was very attentive and took care of my needs. Jasmine and Chris from the financial team made sure they got me the best rate. Overall great sales rep was very attentive and took care of my needs. Jasmine and Chris from the financial team made sure they got me the best rate. Overall great experience and would recommend them for your next vehicle. More

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Very helpful staff, offering friendly service, who makes buying a car a pleasure. Top notch dealership. Our salesperson, Jillian Cook, was professional & gave us prompt replies to our quandries . No stone w buying a car a pleasure. Top notch dealership. Our salesperson, Jillian Cook, was professional & gave us prompt replies to our quandries . No stone was left unturned in our car purchase, information was shared, options given & advice offered. We drove over 4 hrs to dealership to see the particular car & never regretted it. Our vehicle was delivered to us which was appreciated. More

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The entire Lexus team I had interaction with were all great to deal with, no issues! great to deal with, no issues! More

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Shopped every luxury dealership in the city… nothing came close to Lexus of London. From the first conversation to the final handshake, they just get it. Excellent experience and would highly recommend!. close to Lexus of London. From the first conversation to the final handshake, they just get it. Excellent experience and would highly recommend!. - Rob James More

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I had an outstanding experience purchasing my first Lexus at Lexus of London. from start to finish the entire team made me feel valued and genuinely cared for. A special thanks to Steve MacIsaac who made the at Lexus of London. from start to finish the entire team made me feel valued and genuinely cared for. A special thanks to Steve MacIsaac who made the driving experience fantastic and got the car I wanted quickly. Adam Frankel walked me through all the features of my new Lexus NX 350 making the transition enjoyable. After 8 days I can honestly say I am loving my car. Jasmine was very helpful and informative without ever being pushy about add-ons - something I really value. Marcia at the front desk stayed late, along with Steve, to make sure everything was perfect before I left. Dealing with Bo Shi in Finance was fun and easy, stress-free process. Thanks Lexus of London for making me feel important and taking the time to meet my needs. Highly recommend! More

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Very pleasant experience with a feeling of the business being welcomed and well taken care of. Cordial, helpful, caring and professional staff. Lisa and Jasmine made the experience smooth and memorable. Ad being welcomed and well taken care of. Cordial, helpful, caring and professional staff. Lisa and Jasmine made the experience smooth and memorable. Adam was great in demonstrating everything the right way and was super helpful. Stephanie and Chris ensured that things were moving well. I appreciated the transparency in discussions. Overall, my lease ending with a new car lease experience was superb. I have been dealing with this dealership for a long time; it seems to always better itself and I recommend it highly. More

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Jillian is great to work with. Prompt replies, clear & transparent communication and we were so pleased with her that we leased a vehicle in June from her and bought another in No Prompt replies, clear & transparent communication and we were so pleased with her that we leased a vehicle in June from her and bought another in November! Lexus of London as a dealership is outstanding, over the past decade, the most recent two vehicles acquired brings us up to 4 from this dealership. More

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Above excellent customer service is why I made my second Lexus purchase with Lexus of London. Jillian was very knowledgeable and knew exactly what I was looking for in my new 2026 model. Defiantly a dealers Lexus purchase with Lexus of London. Jillian was very knowledgeable and knew exactly what I was looking for in my new 2026 model. Defiantly a dealership that goes above and beyond. More

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I had an excellent experience and appreciated the entire team. Special Thanks to Stephanie and Rick team. Special Thanks to Stephanie and Rick More

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