Phil Dao | Page 17

Good experience Purchased our previous vehicle from same dealership. Our salesperson, Garnett Lund, was excellent in having detailed knowledge about the Highlander w Purchased our previous vehicle from same dealership. Our salesperson, Garnett Lund, was excellent in having detailed knowledge about the Highlander we were going to purchase as well as being very personable with no high pressure sales discussions. Phil Dao was very accommodating and was able to get our vehicle delivered earlier than expected. Mark did a good job walking through the details of the car on delivery. More

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Great Service We purchased a brand new hybrid Rav4 and we love the car! Every staff member we dealt with was so friendly and seems to enjoy what they do. They seeme We purchased a brand new hybrid Rav4 and we love the car! Every staff member we dealt with was so friendly and seems to enjoy what they do. They seemed just was excited as we were to have bought the car. Happy staff is a sign of great leadership. We are very impressed Charlesglen! More

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Car pickup Excellent service! Got a very humorous, enthusiastic and detailed car pickup experience from Jim. Will for sure bring him double chocolate brownies!! Excellent service! Got a very humorous, enthusiastic and detailed car pickup experience from Jim. Will for sure bring him double chocolate brownies!! Also got plenty of help and assistance from Kelly and Phil. They were both very patient with us Will definitely recommend to friends and family! Thanks for everything, Farida . S More

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Very helpful Answered any and all questions that I had and took the time to clarify anything that I didn't understand. I have been taking my truck there for servic Answered any and all questions that I had and took the time to clarify anything that I didn't understand. I have been taking my truck there for servicing and have always appreciated the great service so when it was time to buy a new vehicle I felt comfortable purchasing there. More

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Couldn't Be Better! Harris, Phil, Tim and crew were awesome to deal with! Couldn't have been a better experience. Quick, easy, and got exactly what I wanted - quickly!! Harris, Phil, Tim and crew were awesome to deal with! Couldn't have been a better experience. Quick, easy, and got exactly what I wanted - quickly!! More

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A Dealership That Truly Cares About Their Customers. A few weeks ago, I traded in my leased 2015 Rav4 for a leased 2017 Corolla. I felt comfortable and taken care of (as I always do here) from the moment A few weeks ago, I traded in my leased 2015 Rav4 for a leased 2017 Corolla. I felt comfortable and taken care of (as I always do here) from the moment I walked through the doors at Charlesglen Toyota to signing the lease and driving away. My goal with the trade in was to reduce my monthly payments and get out my current lease early without any penalties, and the team at Charlesglen helped me achieve that. Theresa Bishop went over all my options thoroughly and patiently answered all of the many questions I had, and Phil Dao worked with me to get me the best deal they could offer. This is the fourth car I have purchased/leased through Charlesglen, and I would not even think about dealing with any other dealership. My family has been loyal to this dealership for as long as I can remember, and it is for good reason. I highly recommend heading to Charlesglen for your next vehicle. It's refreshing to see a dealership who cares about their customers - you will always be in good hands no matter who you deal with here. More

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Courtesy - Efficiency - Knowledgable My wife and I were looking to buy a newer model Toyota. After visiting a number of Dealers we ended up at Charlesglen. How Refreshing!! We were introd My wife and I were looking to buy a newer model Toyota. After visiting a number of Dealers we ended up at Charlesglen. How Refreshing!! We were introduced to Product Advisor- Dealer Rated Certified employee, Sean Nixon. Now we are Senior's with a limited budget but received nothing but First Class Service, from start to finish. We first chose a 2013 RAV4 but after a couple of days decided it didn't quite fit our needs. Without hesitation, they took it back and we settled on a 2103 Venza ( that looked like it just left the Showroom floor) Could not be happier with this vehicle and the way we were treated. More

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very professional and they delivered on all commitments ! We searched for vehicles in September/October 2016 and decided to order a new 2017 Toyota Sequoia Platinum to arrive at the end of March. What made th We searched for vehicles in September/October 2016 and decided to order a new 2017 Toyota Sequoia Platinum to arrive at the end of March. What made this more challenging was our travel away from Canada for the winter. We met Sean Nixon at Charlesglen Toyota and were impressed by his knowledge and professional approach. Sean helped us make an offer to purchase in early December ( using email ) with strict conditions that the vehicle be delivered on a specific date when we returned! After the deal was accepted Sean kept us informed as the vehicle went into production, was finished being assembled and then tracked it through shipment to the dealer. We arrived back in Canada and proceeded to pick up our vehicle the next day as agreed in our purchase agreement. We really enjoy our Toyota and felt very comfortable working with Sean and Charlesglen Toyota. More

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Great Experience! I'm glad I decided to buy my first brand new vehicle at Charlesglen Toyota! Having driven my previous vehicle, a 2002 Toyota Camry, for 6 years, I kne I'm glad I decided to buy my first brand new vehicle at Charlesglen Toyota! Having driven my previous vehicle, a 2002 Toyota Camry, for 6 years, I knew it was time for a new car. I made an appointment with Mike, and it was the best decision I could have made! He was extremely friendly, and was willing to answer every question I threw at him. Not to mention, he came into work on his day off to meet with me! When I made the decision to buy the RAV a few hours later, he made himself available to sit down with me and walk me through the purchasing process. I ended up meeting many people during this process! One of the people I met was Phil, one of the finance managers, who walked me through everything I needed to bring when I picked up my car. On the day of pickup, Mark was there to explain all the amazing features on my new RAV4. The transition was easy and painless, thanks to the fantastic staff at Charlesglen! I will definitely head back there (in 10+ years) when I need to buy my next vehicle. More

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Passionate Great team with great heart! Mr Lorne helped us within our budget and right vehicle for our family. Very considerate to the interest of their client . Great team with great heart! Mr Lorne helped us within our budget and right vehicle for our family. Very considerate to the interest of their client . We love to recommend this dealer to our circle of friends . More

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