Phil Dao | Page 17

Buying My First Car My parents had bought a Highlander previously. Everyone was great, helpful and friendly. Paul was the first person we met and was there every step of My parents had bought a Highlander previously. Everyone was great, helpful and friendly. Paul was the first person we met and was there every step of the way from beginning to end. Mark was also great when giving me the walk through for my Rav 4. More

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Perfect experience I had been looking for a car for a week and everywhere I went they wanted me to adapt to their terms for the car instead of hearing my requests and ge I had been looking for a car for a week and everywhere I went they wanted me to adapt to their terms for the car instead of hearing my requests and getting something I could get. I got into Charlesglen Toyota just before close time. Right after I entered the door Hala Said greeted me and right away she asked what was I looking for, I told her my budget and that I was looking for a specific car but for something that I could manage price wise. She pointed me to the different options I could get for my budget I asked for some quotes for the cars, she got them right away. She even ran to get me a test drive even after closing time. I had a really good experience all the way from sales to service. Overall I can say I felt heard, I felt that they were getting me what I wanted not the other way around, and also I felt safe and comfortable to take the decision to buy. More

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Good service and knowledgable staff. The salesperson I dealt with, Hala Saaid, was pleasant and knowledgable about the Toyota Tacoma truck I was looking at. She was able to answer most q The salesperson I dealt with, Hala Saaid, was pleasant and knowledgable about the Toyota Tacoma truck I was looking at. She was able to answer most questions I asked and went to find others who would have the information I required when she was unsure of an answer to one of my questions. Secondary services were reasonably priced although not the best price I found. The dealership matched the posted prices found at other service providers in the Calgary area. Delivery was well handled with the exception of a missed application of 3M protective film. The required 3M product was applied in about an hour after the deficit was pointed out to the delivery specialist. Overall quite pleased with the purchase experience including working with their financial people. More

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Great staff and service We just bought our 3rd car from this dealership. While we have always had good service from Charlesglen, we were very impressed with the friendly and We just bought our 3rd car from this dealership. While we have always had good service from Charlesglen, we were very impressed with the friendly and service oriented staff that we recently came in contact with. It is obvious that a lot of effort has been made in training staff and making them aware of the value of good customer service. More

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A wonderfully human car dealer The staff graciously took my through my purchase of a Prius C - who's name is C-More - this week. I would highly recommend this dealership to anyone w The staff graciously took my through my purchase of a Prius C - who's name is C-More - this week. I would highly recommend this dealership to anyone who wants a human, 'normal' experience buying a car. Paul, the kind senior sales fellow who continued to stay in touch with us throughout the process... Tyler M., who put up with our Stoney Trail test drive :D and endless questions ...Wes and Phil in Finance who allowed me to change my mind many times on the extended warranty... Carrie who put up with my 10 (literally) calls from the registry to get the plate :D..... and of course JIM who *made my day* with the most awesome, funny and clever car pickup EVER. (I'm bringing brownies back, really. And more cat jokes.) I look forward to coming back to say hi regularly when I come in for service. Honestly, you guys are as sincere and as much fun as the guys at the Ferrari dealership :D and for someone who has owned an exotic and really misses those guys.... it feels like I've found a new 'car home'. High fives to all of you for creating and living a truly great customer experience. More

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Hassle free car leasing We opted to get another RAV4 after the lease on our old one was coming up for renewal. The whole experience was very stress-free, and w had to do li We opted to get another RAV4 after the lease on our old one was coming up for renewal. The whole experience was very stress-free, and w had to do little other than pick a new colour and sign a few documents! More

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Awesome Dealership! I consider myself very lucky to have been partnered with salesman Lorne Shire (although I'm sure all the sales staff are amazing). Never did I feel a I consider myself very lucky to have been partnered with salesman Lorne Shire (although I'm sure all the sales staff are amazing). Never did I feel any pressure from Lorne, in fact he encouraged me to check out and do another test drive of another make of vehicle that I was considering. He was very patient with me as I struggled with what color vehicle I thought I wanted - he took me downstairs to see the RAV4 in the colors I was thinking of, then outside to see them in natural lighting (which make a big difference) and back downstairs again until I was sure of my choice. Phil in financing was thorough and efficient. And then there's Jim! Jim was the guy who took me downstairs and presented me with my shiny new RAV4 XLE and showed me how all the features work, programmed my phone for Bluetooth, put my licence plate on, etc, etc. Jim was so much fun with his cheesy jokes, it was a pleasure to spend time with him. I was even told that I will be invited back for a 1 hour "Get to know your RAV4" session with a mechanic. How many dealerships do that?? From start to finish, Charlesglen Toyota looks after you! More

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Good experience Purchased our previous vehicle from same dealership. Our salesperson, Garnett Lund, was excellent in having detailed knowledge about the Highlander w Purchased our previous vehicle from same dealership. Our salesperson, Garnett Lund, was excellent in having detailed knowledge about the Highlander we were going to purchase as well as being very personable with no high pressure sales discussions. Phil Dao was very accommodating and was able to get our vehicle delivered earlier than expected. Mark did a good job walking through the details of the car on delivery. More

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Great Service We purchased a brand new hybrid Rav4 and we love the car! Every staff member we dealt with was so friendly and seems to enjoy what they do. They seeme We purchased a brand new hybrid Rav4 and we love the car! Every staff member we dealt with was so friendly and seems to enjoy what they do. They seemed just was excited as we were to have bought the car. Happy staff is a sign of great leadership. We are very impressed Charlesglen! More

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Car pickup Excellent service! Got a very humorous, enthusiastic and detailed car pickup experience from Jim. Will for sure bring him double chocolate brownies!! Excellent service! Got a very humorous, enthusiastic and detailed car pickup experience from Jim. Will for sure bring him double chocolate brownies!! Also got plenty of help and assistance from Kelly and Phil. They were both very patient with us Will definitely recommend to friends and family! Thanks for everything, Farida . S More

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