"Simply Stated ... Expectations Exceeded"
I want to take a moment to thank Kevin. Simply stated -- he and his team exceeded our expectations.
After our initial communication, Kevin catered to us, especially when we forwarded questions to him or needed additional information from him. He accommodated us in every sense of the word and helped us to reach a decision with full assurance and confidence.
After we confirmed our decision, Kevin introduced us to Lauren who consulted with us on additional information to help us to feel more assured. She provided documentation to us and shared some great advice from her experience.
After the final transaction, Kevin referred me to Nathan who helped us to become more familiarized with the instrumentation. He provided instruction and offered great advice from his experience.
All in all, I highly recommend Kevin, Lauren and Nathan to help you to explore the exceptional services offered by Lexus of London!
"Customer Attention "
From the first moment we stepped into the showroom we were treated not only like valuable customers but valued friends as well. We really appreciated the attention to all details related to purchasing a vehicle.
I recently bought a used 2015 Lexus NX 200t at this dealership and had a great experience with sale, part and service departments. They made my Lexus looks and runs like new. I had a chance to deal with quite a few people before and after I picked up my Lexus. Chris Pinelli, Kevin Gittens, Allan Calvert (Best Brand Ambassador), Adam Mann (Best Service Master), Romeo Nissan (Best Service Advisor), Lauren Rossini (Best Financial Manager), Andy Ziegler and Carly Vandermolen are great people to work with and very helpful to me before, during and after the deal.
Thank you Lexus of London!
"Superior experience!!! Sue, Lauren and Nathan went above..."
- Jenn shy
Superior experience!!! Sue, Lauren and Nathan went above and beyond. No pressure and super helpful. The staff are phenomenal and so are the cars. I highly recommend!!!
"Very Impressed with Lexus of London"
I'm very impressed with the service and attention to detail provided by Lexus of London. Lauren and Nathan were very helpful and I never felt rushed, they were willing to spend as much time with me as necessary.
I look forward to a long relationship with Lexus of London.
"An excellent dealership"
We enjoyed our experience at Lexus of London. Sue Vincent was courteous and knowledgeable when we went with her for a test drive. She helped us sort through the paperwork of the purchase Nathan Butcher helped us to understand the features of the car. He was knowledgeable and was very patient with us as we asked many questions. Both Sue and Nathan made our purchase a very pleasant experience.
"Excellent all around"
Rick was professional, friendly and patient. Would definitely recommend to anyone. All the team at Lexus of London were pleasant to deal with and very helpful. I'll be back for sure....
"Top notch service"
I recently purchased and acquired my dream car, the Lexus NXH. We went to a local dealership and were not impressed with the level of service we received. We heard great things about Lexus of London and specifically, Rick Watson so decided to give it a try. We were greeted with open arms and received the best sales experience. Rick was patient, knowledgeable and made us feel comfortable with the entire experience. Lauren Rossini also assisted us with the financing portion and was a tremendous asset to that part of the process. When picking up my new vehicle, Rick explained everything very thoroughly. We then met with Nathan Butcher who showed me how to program everything in my new vehicle, explained the safety features and showed me how to download the Lexus app on my phone (which I'm loving). I would highly recommend Lexus of London.
"Exceptional Service, Very Gracious Managers and Staff"
Lauren was very helpful and accommodating--and very responsive. Thoroughly explained to us the details of our purchase (vehicle, warranty, financing, add-ons)--and was very warm and gracious all throughout. She was kind enough to promptly accommodate our inquiries, big and small (in person and by email)--and did all she could to help. Even gave us a personalised thank you note on behalf of the dealership, when we got our car.
Jack, Allen, and Rick were also very kind, as we came to the dealership quite late on a late snowy Saturday afternoon; they accommodated us even beyond the dealership hours. I was also able to get a great referral from Jack for our car insurance.
Nathan briefed on us on our vehicle the day we picked it up--and was also very friendly all throughout. Same with Stefanie, one of the managers, who came by to greet and thank us for our business.
Lastly, Romeo from Parts was likewise very helpful in assisting us with our vehicle.
All in all, their service and assistance went above and beyond! Would highly recommend this dealership.
- Reinhard and Charmaine Uy
Kevin was great to deal with! Thomas was excellent at wrapping things up for me, great sense of humour ;) and Lauren with the final visit. I was sooo impressed with Nathan and his delivery run-through of the car, he should be in a sales office very soon !!
Thanks to all ...love my new wheels !!