I recently bought a used 2015 Lexus NX 200t at this dealership and had a great experience with sale, part and service departments. They made my Lexus looks and runs like new. I had a chance to deal with quite a few people before and after I picked up my Lexus. Chris Pinelli, Kevin Gittens, Allan Calvert (Best Brand Ambassador), Adam Mann (Best Service Master), Romeo Nissan (Best Service Advisor), Lauren Rossini (Best Financial Manager), Andy Ziegler and Carly Vandermolen are great people to work with and very helpful to me before, during and after the deal.
Thank you Lexus of London!
"Superior experience!!! Sue, Lauren and Nathan went above..."
- Jenn shy
Superior experience!!! Sue, Lauren and Nathan went above and beyond. No pressure and super helpful. The staff are phenomenal and so are the cars. I highly recommend!!!
"Very Impressed with Lexus of London"
I'm very impressed with the service and attention to detail provided by Lexus of London. Lauren and Nathan were very helpful and I never felt rushed, they were willing to spend as much time with me as necessary.
I look forward to a long relationship with Lexus of London.
"An excellent dealership"
We enjoyed our experience at Lexus of London. Sue Vincent was courteous and knowledgeable when we went with her for a test drive. She helped us sort through the paperwork of the purchase Nathan Butcher helped us to understand the features of the car. He was knowledgeable and was very patient with us as we asked many questions. Both Sue and Nathan made our purchase a very pleasant experience.
"Excellent all around"
Rick was professional, friendly and patient. Would definitely recommend to anyone. All the team at Lexus of London were pleasant to deal with and very helpful. I'll be back for sure....
"Top notch service"
I recently purchased and acquired my dream car, the Lexus NXH. We went to a local dealership and were not impressed with the level of service we received. We heard great things about Lexus of London and specifically, Rick Watson so decided to give it a try. We were greeted with open arms and received the best sales experience. Rick was patient, knowledgeable and made us feel comfortable with the entire experience. Lauren Rossini also assisted us with the financing portion and was a tremendous asset to that part of the process. When picking up my new vehicle, Rick explained everything very thoroughly. We then met with Nathan Butcher who showed me how to program everything in my new vehicle, explained the safety features and showed me how to download the Lexus app on my phone (which I'm loving). I would highly recommend Lexus of London.
"Exceptional Service, Very Gracious Managers and Staff"
Lauren was very helpful and accommodating--and very responsive. Thoroughly explained to us the details of our purchase (vehicle, warranty, financing, add-ons)--and was very warm and gracious all throughout. She was kind enough to promptly accommodate our inquiries, big and small (in person and by email)--and did all she could to help. Even gave us a personalised thank you note on behalf of the dealership, when we got our car.
Jack, Allen, and Rick were also very kind, as we came to the dealership quite late on a late snowy Saturday afternoon; they accommodated us even beyond the dealership hours. I was also able to get a great referral from Jack for our car insurance.
Nathan briefed on us on our vehicle the day we picked it up--and was also very friendly all throughout. Same with Stefanie, one of the managers, who came by to greet and thank us for our business.
Lastly, Romeo from Parts was likewise very helpful in assisting us with our vehicle.
All in all, their service and assistance went above and beyond! Would highly recommend this dealership.
- Reinhard and Charmaine Uy
Kevin was great to deal with! Thomas was excellent at wrapping things up for me, great sense of humour ;) and Lauren with the final visit. I was sooo impressed with Nathan and his delivery run-through of the car, he should be in a sales office very soon !!
Thanks to all ...love my new wheels !!
"Let Lexus of London "steer " you in the Right Direction! "
- Debra Bass
I drove my Toyota 4 Runner for 20 yrs. and knew I wanted to upgrade to a Lexus. A good neighbour referred me to Mr. Allan Calvert, Brand Ambassador at Lexus of London. Without any sales pressure, Allan brought his enthusiasm, expertise, friendliness, charisma, style and after asking many questions, put me in the vehicle of my dreams: a 2020 Lexus RX 450HL. Allan went above and beyond and I am truly grateful for all he did for me. As well I have a Warranty that I can feel secure with while driving my new SUV. Thank you Thomas Geeves, Financial Services Manager, for your expertise and friendly personality. My vehicle was delivered to me by Nathan Butcher, Delivery Specialist, along with protege Alex. Thank you for teaching me some of the capability and safety features my new hybrid comes with. I may need to call upon you again. What a fantastic team! Thank you Lexus of London.
"I picked up my 2017 IS 350 F Sport, and it was in..."
I picked up my 2017 IS 350 F Sport, and it was in immaculate condition. I met with Allan, Sue and Nathan, who were all very knowledgeable. It is my first Lexus, and I am already very impressed by the service. Something tells me it will not be my last and I will be recommend anyone looking for a car to visit Lexus of London.