Jim McSorley | Page 2

Since the dealership changed to Capital, the service at this once great dealership has been horrible. Yesterday I took my vehicle in for scheduled maintenance. Told it would be an hour and a half, waited this once great dealership has been horrible. Yesterday I took my vehicle in for scheduled maintenance. Told it would be an hour and a half, waited more than three hours. Every request for update on time was met with the “ 15 more minutes” lie. I would not mind having to wait a bit longer if the employees simply told the truth. This is the absolute last time I will be dealing with this dealership. When paying they even had the nerve to include an envelope with exclusive offers to buy a new car with rates “ just for you”. Who are they kidding?? More

Report | Print

Thank you Brian Ellis for the Great service I have been dealing with Brian Ellis since the days of the old dealership and the new one. My son also deals with Brian we have always found Brian to I have been dealing with Brian Ellis since the days of the old dealership and the new one. My son also deals with Brian we have always found Brian to be client first and I can attest the number of extra hours Brian works should also get further recognition. Brian has always followed up with phone calls to let me know what stage either one of my vehicles are at, and also calls to ensure I was completely satisfied with the work Brian does and the Service Technicians. Brian I did and email Bruce however no email at the company. Never the less my sincere thanks for all your hard work and it is also a Pleasure to have known you over the years. Until the next visit thank you once again. Don . More

Report | Print

First time customer happy with quick turn-around Made an appointment at 1:30 for some recalls on my 2019 Silverado and was in and out of the dealership in under 1.5 hours. Made an appointment at 1:30 for some recalls on my 2019 Silverado and was in and out of the dealership in under 1.5 hours. More

Report | Print

TRUSTWORTHY, PROFESSIONAL, OUTSTANDING SERVICE Shopping for a new vehicle is stressful. There are so many options, so many different dealerships and they all want your business. When I was introduc Shopping for a new vehicle is stressful. There are so many options, so many different dealerships and they all want your business. When I was introduced to Capital in South Calgary it was different. There was no pressure at all. I feel that was because of my salesman Clair. Clair wasn't intimidating in anyway, He actually wanted me to take my time deciding and didn't want me making decisions and choices that I wasn't ready to make. I could tell his concern was genuine for my buying situation. These are feelings that I had never experienced before at a dealership. After my purchase there have been a few times I have dealt with the service department. The same goes for the staff in service. There is respect and compassion for my personal situation. Thanks Clair and the Service Dept at Capital Chev Buick GMC More

Report | Print

Exceptional Responsive Customer Service I have taken numerous cars to this dealership and the service department (without exception) is outstanding notably Brian Ellis who not only knows my I have taken numerous cars to this dealership and the service department (without exception) is outstanding notably Brian Ellis who not only knows my car likely better than me but he goes out of his way to address my needs in a very efficient, proactive manner. Brian always follows up with me a few days later to see if everything Is OK. Truly a real gentleman and a "gem" to be valued by management and General Motors Limited. I must not forget Peter Mitchell and Jim McSorley, both of whom have helped me in the past on more than one occasion and delivered exceptional service as well. I have no reservations about recommending all 3 service advisors to anyone who wants and expects "outstanding service". John Odlum More

Report | Print

New car purchase This is the second car we have bought at this dealership. Our first car was purchased when dealership was Southgate. We returned to Capital and were This is the second car we have bought at this dealership. Our first car was purchased when dealership was Southgate. We returned to Capital and were treated like gold. Buying a car here was one of the easiest car purchases we have ever done. Cliff Albert went out of his way to help us. Taylor Goulden was great in helping us with the paper work. More

Report | Print

Honesty and Integrity I have, and my family, have owned many GMS/Pontiac vehicles for 20+ years. When it comes to customer service and honesty? Jim McSorley is one of the b I have, and my family, have owned many GMS/Pontiac vehicles for 20+ years. When it comes to customer service and honesty? Jim McSorley is one of the best. His ethics, his dedication and at times, self sacrifice, make me continue to follow him. From where he was for decades, to where he goes? I will continue to follow. My immediate and extended family will always salute his integrity, morals and most important, his passion for automobiles and US who own them. Jim takes care of US.... More

Report | Print

Great Experience Jim is a very knowledgeable and helpful service advisor. He's an absolute pleasure to deal with and I highly recommend him to all of my friends! Jim is a very knowledgeable and helpful service advisor. He's an absolute pleasure to deal with and I highly recommend him to all of my friends! More

Report | Print

Sales and service I received great service and the staff were polite respectful and accommodating. Would definitely recommend them again. When I brought my vehicle in I received great service and the staff were polite respectful and accommodating. Would definitely recommend them again. When I brought my vehicle in for service they were great and they completed the service quickly. I am more than happy with all areas I have dealt with. More

Report | Print

Service at Capital GMC Management, at this dealership, are attentive and you can tell they care about the client experience from start to end. I would recommend them and Management, at this dealership, are attentive and you can tell they care about the client experience from start to end. I would recommend them and will continue to have my vechicle serviced here for years to come. The service department takes the time to explain everything and there are no surprises. More

Report | Print