Jackie Vera | Page 2

Easy to Deal With This is the second or third Toyota Corolla that we've bought from Ken Yates at Toyotatown. He is great to deal with. He listened carefully to what we This is the second or third Toyota Corolla that we've bought from Ken Yates at Toyotatown. He is great to deal with. He listened carefully to what we wanted and worked with us to find a car that fit our needs. We were pleased with the simplicity of the deal, the trade-in value we got and the final price of the car. He even stayed late to help us. We would definitely recommend him and Toyotatown. Thanks Ken. More

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Very professional and friendly My wife and I have been dealing with Toyotatown/Lexus of London since about 1980. We continue to be impressed with these dealerships. In this case My wife and I have been dealing with Toyotatown/Lexus of London since about 1980. We continue to be impressed with these dealerships. In this case, Pedram Ebrahimi conducted a diligent search and was able to locate just the vehicle we were looking for. The price was right and we were given fair value for the trade-in. Pedram looked after the details with great efficiency. Aside from an unexpected delay in delivery, everything went very smoothly. Thank you Pedram! Cheers, Doug Busche More

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Great buying experience The staff at Toyota Town are fantastic. From the GM, Sales Managers, and the Sales people. Found them all very helpful. Listened to why I wanted and m The staff at Toyota Town are fantastic. From the GM, Sales Managers, and the Sales people. Found them all very helpful. Listened to why I wanted and made it happen. They had to locate the vehicle I was looking for. They came through and I am very happy with my new truck. Geordie was great, took the time to go over the vehicles benifits and features and made sure I was 100% comfortable with them all before I left. More

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Friendly, Fast and Exactly what I was Looking for! Leasing my first vehicle was nothing but a positive experience! Brian and Nicole were so incredibly helpful and honest about all of the products/servi Leasing my first vehicle was nothing but a positive experience! Brian and Nicole were so incredibly helpful and honest about all of the products/services available. From start to finish, I wouldn’t have wanted anything different! More

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Staff at the dealership are proactive and easy to work with My employer purchases used vehicles in good shape to refresh its fleet. Gwen Jones, my Product Advisor, kept watch for good used Rav4's being traded i My employer purchases used vehicles in good shape to refresh its fleet. Gwen Jones, my Product Advisor, kept watch for good used Rav4's being traded in and called me when she became aware of a vehicle that fit our parameters. I bought the same day and had delivery within 4 working days. More

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Wonderful experience Shopping for a new car was a very easy and enjoyable experience with Tomasz. He sat down, asked what we were interested in, and let us take the vehicl Shopping for a new car was a very easy and enjoyable experience with Tomasz. He sat down, asked what we were interested in, and let us take the vehicles we had narrowed down out for test drives. After determining the car we were interested in, Jackie Vera was more than happy to discuss our options with us. When it was decided we were going to purchase a new car, Lilliana helped us through the financing process in an efficient and courteous manner. Finally, when the car arrived, we dealt with Tomasz again. He remembered personal details we had told him about in our initial meeting and was very attentive. He showed us the key features of the Rav4 that we would be interested in, and also helped with syncing my phone. Overall, I am extremely happy with my experience and would definitely recommend this dealership and the team that assisted us to anyone! More

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Great experience The staff was great. All very helpful and courteous. Tim in sales was great and the help and knowledge from Al and the staff in the parts and service The staff was great. All very helpful and courteous. Tim in sales was great and the help and knowledge from Al and the staff in the parts and service department made us very confident is our decision to buy a Toyota from Toyotatown. I would recommend this dealership to anyone. More

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Will always be our go to dealership! Thank you Sean, Jackie and Vlad for your assistance in helping us with the Camry. Your insight and expertise was greatly appreciated. See you for the Thank you Sean, Jackie and Vlad for your assistance in helping us with the Camry. Your insight and expertise was greatly appreciated. See you for the next vehicle in a couple of years. More

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Comforting and friendly Millad made me and my wife feel very comfortable while being interested in a Toyota Rav4. He answered all our questions and concerns confidentially an Millad made me and my wife feel very comfortable while being interested in a Toyota Rav4. He answered all our questions and concerns confidentially and made sure that any issues I found in the 2015 model were looked after ( small dent in the side of car, and a knocking noise in the dashboard). I would Recommend Millad to friends and family! We are happy customers! More

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Amazing Experience at ToyotaTown Honestly, my first experience with ToyotaTown wasn't the best. I saw a car I really liked on their website and called to get more information and to s Honestly, my first experience with ToyotaTown wasn't the best. I saw a car I really liked on their website and called to get more information and to see if they could offer me a shuttle service. The sale person I spoke to over the phone wasn't so professional nor being accommodating. It was more like if you take a taxi here and buy a car, then I will give you a ride home. I did remember the person's name and finally had a chance to go there to test drive a car. Unfortunately, he was my sales person at the store. I liked a car, but I didn't appreciate his attitude nor his customer service. I just rushed back home as I felt awful after that experience at ToyotaTown. I decided to give a call to his manager, Jackie Vera to explain the whole situation. She listened my entire story and first apologized for his behavior. She was very understanding and accommodating. I could feel that they are here for customer service to meet the customers' needs and satisfaction not just to sell cars. She gave her direct work cell phone number so that I could do the transaction directly with her. She was very helpful even when it was her day off. If you go to the store, you will see her walking around everywhere being busy, yet she will do her best to answer you and meet your needs/satisfaction. She did not only make sure I chose the right car and I was happy about it but also followed up to see how I like the car. She just wow-ed me. I went to so many dealerships, but haven't met a manager who's so caring and considerate. I am very happy with my purchase and confident that my next car purchase will happen at ToyotaTown again. Strongly recommended! More

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