Dale Craig
Dale Craig at Lexus of London
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Dale Craig | Page 9

Service Advisor

Lexus of London

1065 Wharncliffe Rd S
London, ON N6L 1J9

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4.9
137 Reviews
4.9

137 Reviews

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137 Reviews of Dale Craig

May 27, 2022

Dealership Rating
Employee Rating

Always greeted so nicely and politely by all staff. Always well taken care of 10+ More

by annette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Romeo Nissan, Karen Campbell

May 20, 2022

Dealership Rating
Employee Rating

My car did not drive as smoothly as when I drove to you. I need some closure More

by Urmimehta1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 13, 2022

Dealership Rating
Employee Rating

Not a fan of Dale or the service department. Wish I didn’t buy a Lexus and will definitely never buy another one again. The service department is probably the worst I have been to and I dread ha More

by Unhappy consumer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 13, 2022

Lexus of London responded

Good Afternoon, Dale is a wonderful employee who shows up every day to provide the best guest experience possible. As discussed, if you would like to explore maintenance packages we have available for purchase so you do not have to pay per visit we are happy to provide that information to you. Enjoy the sunshine! All the best, Stephanie Shearsby Senior Sales Manager Lexus of London

May 13, 2022

Unhappy consumer responded

Thank you for the reply. It is not about the money or paying for services, I have had many cars and am aware of the cost of maintenance. I unfortunately did not have pleasant experiences with him (several times in fact) and I’m not ready to discuss anything at this time. I need to let my emotions settle and determine if I will be keeping this vehicle or trading it for one from another manufacturer so I don’t have to stress about coming back to your dealership. The several bad experiences have unfortunately soured my opinion of Lexus in general and If the stressful feeling doesn’t pass, hopefully it will because I do love my car, I will have to look for other options.

May 13, 2022

Lexus of London responded

Hello again, I hope that passes as well as I can say with absolute certainty on behalf of our entire team that the intent is never to provide anything less than a great experience where that is possible. We do wish that you had left today with a smile on your face and jumped online to immediately leave us a positive review however also understand that you feel you have not been taken care of and apologize that we could not make it better for you. We sincerely hope you have a great weekend and that you continue to love your Lexus! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 28, 2022

Dealership Rating
Employee Rating

Sue Vincent and Chris Panelli, ( with his magic calculator) worked hard to craft 2 deals for 2022 Lexus products, an RX350 F and an LC500 Cabriolet.. These are my latest of 5 Lexus vehicles, from L More

by BULLITT
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Pinelli, Al Farmer , Stephanie Shearsby, Sue Vincent , Andy Ziegler, Lauren Rossini , Adam Mann, Xinfeng (Tiffany) Zhang / Delivery Specialist

April 15, 2022

Dealership Rating
Employee Rating

I had my vehicle in for my seasonal tire change over, and, as always, was treated as a valued customer. Great to see that Romeo is back, he is part of a great service team, along with Karen, Dale, and N More

by Angelo T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Romeo Nissan, Karen Campbell

May 13, 2022

Lexus of London responded

Hi Angelo, Thank you for taking the time to leave our amazing service team a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

March 29, 2022

Dealership Rating
Employee Rating

I was able to schedule a timely appointment within minutes. Service was completed as scheduled. Very professional approach by all the service staff. BRAVO More

by Tony.dagnone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Karen Campbell, Padma Gurung

May 13, 2022

Lexus of London responded

Thank you for taking the time to leave a review Tony! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

March 26, 2022

Dealership Rating
Employee Rating

The last visit getting my winter tires changed, was a pleasure. Friendly & polite staff. Car was done within the time I requested. More

by mvharasym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2022

Lexus of London responded

Thank you for taking the time to leave a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

March 25, 2022

Dealership Rating
Employee Rating

Thank you for notifying me when I need a service. Service Dept. employees were friendly, polite, and very knowledgeable. More

by RefaatHadi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Karen Campbell , Nikkole Nolet

May 13, 2022

Lexus of London responded

Thank you for taking the time to leave a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

March 11, 2022

Dealership Rating
Employee Rating

Fantastic service and great customer appreciation! Looking forward to bringing my vehicles here in the future. More

by Bray122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Karen Campbell

February 25, 2022

Dealership Rating
Employee Rating

I have been very happy with this dealership. Friendly approach of the sales department, prompt service, option of valet pick up from out of town cars are some of many advantages to deal with Lex More

by Stork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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