Ashley Brockhurst

Skip Charlesglen and find another dealership to purchase a Toyota. This dealership is intentionally misleading and deceptive in its sales practices. When you see a vehicle that is labelled “deal pending” do a Toyota. This dealership is intentionally misleading and deceptive in its sales practices. When you see a vehicle that is labelled “deal pending” don’t believe it. They are waiting for someone that they want to sell their vehicle to for their own specific purpose and feel justified in misleading prospective customers they choose to disrespect and treat like second-class citizens. Toyota Canada supports this deceptive practice as well so don’t count on any support from there either. Charlesglen’s marketing of a 7-day satisfaction guarantee is also a lie. I was informed by the sales advisor I would get my deposit back. This was not true. The dealership has illegally retained over $6,000 from me for the privilege of using the 7-day satisfaction guarantee. Please save yourself the trauma and hassle of doing business with this corrupt organization and choose another dealership. As a single woman, I have been ignored, dismissed, intimidated and robbed of a whole year of car payments by the new car sales manager, which is supported by the executive sales management team. It has been more than 6 weeks since this horrific experience and there has been no response or attempt to act in good faith, to be accountable, moral, or ethically responsible from Charlesglen Toyota. The Corolla Cross L I eventually purchased under the 7-day satisfaction guarantee is wonderful and I highly recommend it. Just be sure to buy it at any dealership other than Charlesglen Toyota. More

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Val rekindled our interest in the Toyota brand, initially describing the new Crown Signia, which we decided wasn't quite suitable. We then decided to investigate a hybrid. Val showed us a number of used Rav describing the new Crown Signia, which we decided wasn't quite suitable. We then decided to investigate a hybrid. Val showed us a number of used Rav 4s as there were no new ones available. We finally decided to put down a minimal, refundable deposit on our ideal RAV 4 Hybrid. When it finally arrived, Val enthusiastically notified us, spent extra time to show us our new potential purchase even though it had not completed the total repurchase check up. We gave our final approval to accept it and Val steered us through the necessary processes to complete our purchase. She was with us every step of the way to answer our many questions. She assisted us through the app download and connection to our phones. Val has done follow-up calls with us and has assured us that she will be available for any future queries. We have appreciated all her help and expertise and, certainly, all her delicious cookies. More

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Buying a new car is a big decision and can be somewhat stressful. Val was wonderful and easing that stress, as well as other team members, finance etc. I would not hestitate to recommend others to go to stressful. Val was wonderful and easing that stress, as well as other team members, finance etc. I would not hestitate to recommend others to go to Charlesglen for their next vehicle. P.S. I also really love my car :) More

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Val was so amazing, professional, passionate and positive! I was super lucky to have had her referred to help me on my first new car purchase!! Would very much recommend Charlesglen Toyota to anyone positive! I was super lucky to have had her referred to help me on my first new car purchase!! Would very much recommend Charlesglen Toyota to anyone I know. Thank you for such a fabulous and pleasant experience. More

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Great staff, friendly, honest and caring. Made for a great experience and ultimately ending up with the right vehicle for my wife and I. Made for a great experience and ultimately ending up with the right vehicle for my wife and I. More

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When it comes to service, communication, patience, and getting the help you need, Charlesglen Toyota and Val Parsons are both 10/10. Can’t thank her enough for helping me get through the confusing journey getting the help you need, Charlesglen Toyota and Val Parsons are both 10/10. Can’t thank her enough for helping me get through the confusing journey of getting a new vehicle and always being there whenever I was confused or unsure about anything and doing everything she can to help me get this vehicle. I am very happy with the service I received and the truck I got. Thank you! More

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Our experience with Charlesglen was great, Val who was our salesperson helped us a lot throughout the process and made sure we were satisfied with our choice, she was there for us until the last steps and our salesperson helped us a lot throughout the process and made sure we were satisfied with our choice, she was there for us until the last steps and even after the purchase she kept in contact to make sure everything was smooth. My wife and I highly recommend Charlesglen dealership and are happy with their staff and services. More

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I’m thankful my dealer Ann Reyes and assistant Angel they super Nice extremely high recommended super Nice extremely high recommended More

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Maria is the best sales person we have run into, she is down to earth, no pressure and is very knowledgeable and honest. We will be bringing in the dogs soon to come see her again. We absolutely love our n down to earth, no pressure and is very knowledgeable and honest. We will be bringing in the dogs soon to come see her again. We absolutely love our new truck. Thank you so much for everything. We recommend Toyota wherever we go and to go to see Maria for the best service. More

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We got the toyota highlander since 2021, the staffs and our product advisor is very friendly, not only that the owner of the dealership as well is very friendly and welcoming. our product advisor is very friendly, not only that the owner of the dealership as well is very friendly and welcoming. More

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