"Reliable excellent Service"
Many thanks to Lexus you do it again and again .... brought my ES Hybrid in for service and snows..always feel so good getting back in my clean car after knowing what was done and any potential questions I had are all answered... Great team work... at the Service Department.
Adam and Alan amazing so grateful to be looked after so well.
Nancy Weber Bates
Very friendly service staff who looks after the details. Provides detailed outlines of costs prior to work. Alan Calvert is always very professional and helpful
"Excellent car buying experience"
Lexus of London is an excellent place to purchase a vehicle.
The staff are extremely knowledgeable. In no way do you feel pressured to purchase, but at the same time, the staff exude a quiet confidence in their brand.
If you want to feel that YOU MATTER & that you alone are important, then Lexus of London is a MUST business to visit. Their standards of performance are indeed superlative.
We are in the process of purchasing an additional vehicle. There was no question about where we would shop. We have enjoyed the quality of service that we have received with our present vehicle as well as with our current search.
"Thank you for the help "
- Jeff & Karen
Sue came recommended by friends of ours who had dealt with her before. They said she was very knowledgeable, patient and pleasant. I’m glad we had Sue to help us in purchasing our new 2020 Lexus. She was always quick at responding to emails and phone calls. When Sue wasn’t available, Natalie or Allan we’re able to help us with any questions we had. Also, both of them were very patient and pleasant to work with.
Again thanks for everything!!!
"Best Dealership in London"
This dealership by far is the best in London. All departments care about their clients and the service department is outstanding. This dealership goes out of the way to achieve customer satisfaction and not only represents an amazing vehicle the Lexus, but they make you feel part of their Lexus family.
"Great experience "
Friendly service with quick responses to meet every single needs I had for my recent new purchase.
Job well done ! Excellent customer service . Thank you
"The perfect vehicle for me!"
Tom Hiscott and the team at Lexus of London helped me drive off the lot in a UX 250h. Since I’m 5’1” with small feet, I needed a car that fit me. This is the first vehicle in awhile that allows me to raise the seat and still let my foot rest on the floor while driving. Lexus of London works as a team to make sure you are knowledgeable about every aspect of purchasing and driving the vehicle. The courteous, well trained staff embraces the “win, win, approach to sales.
"GREAT CAR - GREAT SERVICE"
The reminder for the required lube & filter maintenance for my 2014 GS - F-Sport appeared on my in-car nav display and on the windshield sticker. My Service Advisor, ROMEO NISSAN quickly booked me in and I mentioned that the rear bumper cover had acquired a large black scuff mark (from parking lot damage), that I had been unable to remove. My GS was returned to me an hour later, serviced, washed & wiped and the scuff mark had been 99% removed...and without charge. Romeo Nissan is great representative for this dealership and is a true car guy who loves exceptional cars and understands car guys and has been a great help to me in adjusting my GS to my particular preferences (e.g. disarming/reprogramming Lexus factory-default settings, etc.).