"Easiest and most pleasant vehicle purchase ever"
- John W
We had done our research prior to going to dealership so we knew what we wanted. None the less, there is anxiety with such a large purchase.
Immediately upon entering the Lexus dealership (first time there), we felt comfortable due to the atmosphere and greeting received. We sat with Sue Vincent from Sales and were further put at ease by her pleasant manner and straight forward and clear communication on the vehicle itself, warranty, and answers to the many questions any purchaser has.
Test drive, a few follow up questions, a bit of think and compare time and we bought that day to take advantage of winter tire promotion while still in effect.
Two weeks post sale there was an issue with one of the existing tires on the vehicle to which Lexus addressed the issue - over the phone and within minutes - to our complete satisfaction.
Best vehicle purchase experience ever and we would definitely go to Lexus of London again - not to mention the vehicle is wonderful.
I recently bought a used 2015 Lexus NX 200t at this dealership and had a great experience with sale, part and service departments. They made my Lexus looks and runs like new. I had a chance to deal with quite a few people before and after I picked up my Lexus. Chris Pinelli, Kevin Gittens, Allan Calvert (Best Brand Ambassador), Adam Mann (Best Service Master), Romeo Nissan (Best Service Advisor), Lauren Rossini (Best Financial Manager), Andy Ziegler and Carly Vandermolen are great people to work with and very helpful to me before, during and after the deal.
Thank you Lexus of London!
"Pretty easy purchase decision"
Recently visited the dealership as part of my car shopping experience and left making a deal the same day. Felt very comfortable doing that. The "team" I dealt with was very professional, helpful and delivered what they promised.
"Let Lexus of London "steer " you in the Right Direction! "
- Debra Bass
I drove my Toyota 4 Runner for 20 yrs. and knew I wanted to upgrade to a Lexus. A good neighbour referred me to Mr. Allan Calvert, Brand Ambassador at Lexus of London. Without any sales pressure, Allan brought his enthusiasm, expertise, friendliness, charisma, style and after asking many questions, put me in the vehicle of my dreams: a 2020 Lexus RX 450HL. Allan went above and beyond and I am truly grateful for all he did for me. As well I have a Warranty that I can feel secure with while driving my new SUV. Thank you Thomas Geeves, Financial Services Manager, for your expertise and friendly personality. My vehicle was delivered to me by Nathan Butcher, Delivery Specialist, along with protege Alex. Thank you for teaching me some of the capability and safety features my new hybrid comes with. I may need to call upon you again. What a fantastic team! Thank you Lexus of London.
"Arrived without an appointment."
Amanda was excellent in addressing our needs. I would recommend her to anyone. We needed a new battery. Lexus of London is an outstanding dealership.
"I have been a client at Lexus’s of London for over 15..."
- Sam Hajar
I have been a client at Lexus’s of London for over 15 years and continue coming back because of the competitive pricing and the exceptional customer service.
Kevin Gittens was my sales representative and he was very, courteous, personable, professional, knowledgeable, excellent at his job and just an absolute pleasure to deal with. Kevin always took the time to explain everything and went out of his way to simplify the stressful process of obtaining my new vehicle.
The general manager Chris Pinelli and the brand ambassador Allan Calvert took time out of their busy and hectic schedule to personally come by Kevin’s office to insure that I am satisfied and to accommodate any requests I may have.
I am always impressed with the attention to detail, extremely reasonable price, and the exceptional level of customer service provided by Lexus of London every time I attend.
I would most certainly without a doubt recommend Lexus of London to family, friends and anyone that is in the market for a competitively priced and reliable vehicle.
"Absolutely awesome dealership. Allen zhang is one of the..."
Absolutely awesome dealership. Allen zhang is one of the best salesmen we have ever met. Knowledgeable and low pressure. If you are looking for a Lexus this is the place to go and don’t forget to ask for Allen zhang. You won’t regret it!
"Very professional...very patient..very knowledgeable "
Top professional staff. Top knowledgeable staff....friendly and Patient
A joy to deal with!! And a sense of humor!
I’m pleased to send this information forward!
"Quality Quality Quality"
Our third new Lexus from Lexus of London and the experience never fails to impress us. The knowledgeable ,friendly sales professional (Sue Vincent), the very capable service advisors and shop staff and everyone else at the dealership make the purchase and ownership experience most enjoyable.
"Outstanding customer Service"
My RX 350 16,000km service was needed, but I was unable to get myself down too the Lexus of London because my schedule was full. I live 100km from London. I was able to schedule my vehicle for service , and have Allan Calvert from Lexus of London, who lives near by take it with him to work, and gave me a loaner to use. The service work was completed and Allan drop the off in my drive way, at the end of the day. Thank you for your outstanding Customer Service.