Alex Keong | Page 4

Excellent service from sales, finance to service. Mike, Alison, Alex, to Dan and everyone in between = amazing service. We will never go to another dealership. Charlesglen has made us feel like family Mike, Alison, Alex, to Dan and everyone in between = amazing service. We will never go to another dealership. Charlesglen has made us feel like family. More

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Excellent Experience! I was referred by two people who had great experiences both buying and servicing their vehicles at Charlesglen Toyota. I was promised I would be tre I was referred by two people who had great experiences both buying and servicing their vehicles at Charlesglen Toyota. I was promised I would be treated right, and I was. Sean was excellent to work with, as was all the staff. They did a great job providing options when purchasing, and presenting my vehicle on pick-up day by walking me through all my new vehicle’s features. They offered me a fair price on my trade in. I loved my Sienna before, and I’m sure to love my new Rav4. I will service my vehicle here, as this is a dealership I trust. I strongly recommend Charlesglen Toyota. More

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New Hylander I had purchased a Tundra from this dealership 2 years back and like the service so I have come back to by a Hylander. Great people easy to work with a I had purchased a Tundra from this dealership 2 years back and like the service so I have come back to by a Hylander. Great people easy to work with and great service department made me come back for more. More

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Exemplary customer service From the moment we walked through the main entrance, we were greeted/asked about our specific requirements and all was set into motion. Sales, finance From the moment we walked through the main entrance, we were greeted/asked about our specific requirements and all was set into motion. Sales, finance and parts department were SO professional, NO pressure and presented things in a clear/concise fashion. Purchased a beautiful 2014 Tacoma (reconditioned to the point it seemed new). Without embellishment, this was the best experience/vehicle acquisition. Charlesglen Toyota has a well deserved reputation, they treat you with respect/honesty which is a rarity these days. Thank you More

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Friendly, Honest, Helpful, and Trustworthy My family has been a long time customer of Charlesglen since 1999. Recently, we have brought two RAV4s: a 2015 model and a 2018 model. We are impress My family has been a long time customer of Charlesglen since 1999. Recently, we have brought two RAV4s: a 2015 model and a 2018 model. We are impressed with the friendly atmosphere. The staff, particular my Product Advisor Edmund Lam, are honest and patient in listening to our needs and provided valuable guidance for our understanding of all features of the vehicles. More

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Five Star Purchasing Experience Kate was instrumental in facilitating the recent purchase of my 2018 Camry. Not only is her outgoing personality well suited to sales, she is knowledg Kate was instrumental in facilitating the recent purchase of my 2018 Camry. Not only is her outgoing personality well suited to sales, she is knowledgeable and professional. She went out of her way to ensure that I was totally satisfied with my purchase. I certainly appreciated the extra time she spent helping me familiarize myself with the car. I also appreciate that she has continued to make herself available to answer any questions I may still have. She is a definite asset to Toyota and the Charlesglen Dealership is lucky to have her as part of their team. I highly recommend Kate to anyone for a five star purchasing experience. More

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I wish I could say better things. I found Mark to be very insincere. He followed just about every car salesman "trick" that I have read about. There was no effort to qualify my needs I found Mark to be very insincere. He followed just about every car salesman "trick" that I have read about. There was no effort to qualify my needs, wants and budget for a vehicle. His focus was on the sale, not facilitating the purchase of the best possible car for ME. He took far too long to return the test vehicle to it's spot - over 5 minutes, when it took less than one to get it. I just didn't trust him, and felt like he was manipulative (granted in a very nice, polite way). I hate that you have to go through someone that doesn't have the ability to make the call about pricing; it's a totally unnecessary middleman that adds to the time needed to complete the transaction, and detracts greatly from the experience. I look forward to the day when dealerships can just have upfront pricing that is non-negotiable so that car shopping is not such and ordeal and something to dread. More

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Love Charlesglen Toyota! I’ve bought 2 Corollas at this dealership. The first one was used and my most recent one brand new. I love dealing with the staff here. They are alway I’ve bought 2 Corollas at this dealership. The first one was used and my most recent one brand new. I love dealing with the staff here. They are always so friendly and informative and they treat you like family. Alex was the first person I met and dealt with at Charlesglen and he made a couple of appearances to greet me during my next visit. Harris was wonderful to work with in choosing my car, Alison in finance had a great sense of humour and made all the paperwork less boring and of course Mark was amazing at showing me all the features of my new car along with detailed explanations. Mark also helped me program my phone and my daughter’s phone into the system and showed me how to use both. I will definitely come back here for my next Corolla in the future! More

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Dealership Charlesglen was informative without being pushy. The staff and management I worked with was professional and well versed in their product line. The Charlesglen was informative without being pushy. The staff and management I worked with was professional and well versed in their product line. The walk through of the vehicle after purchase was also top tier. More

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First time Toyota buyer I purchased a Toyota 4Runner from Charlesglen Toyota. I actually went to buy a Highlander and fell in love with the 4Runner. My experience with this I purchased a Toyota 4Runner from Charlesglen Toyota. I actually went to buy a Highlander and fell in love with the 4Runner. My experience with this dealership was mostly excellentl. Our sales guy, Michael S., was excellent and did not pressure us. The finance people were also great. The stand out person was Jim. He went over the vehicle with me before I took it home. He was very knowledgeable and personable. I appreciated the time he took to ensure I knew the basics about the vehicle. The only part I did not like was the pressure I felt from one of the managers. I was there 2 different days and met 2 different managers. The difference between them was obvious. The manager Alex, was well spoken and made me feel confident in my desision of purchasing a Toyota. However, the manager, Kim (I believe) made me feel pressured and rushed. If it wasn’t for my love for the 4Runner and the excellent experince I had with the other employees I would have went to a different Toyota dealership to purchase a vehicle. More

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